Improve Your Hospital Watch the overview video. The Survey Vitals team has worked with hospitals since 2005 in many capacities including surveys, workshops and coaching. We provide a series of high technology surveys at a cost far below other solutions. The results have been impressive across the board. Employee satisfaction survey participation has more than doubled. Peer-to-Peer surveys have provided valuable feedback at the management, physician and staff levels. Proactive use on the Survey on Patient Safety Culture, at both the staff and physician levels, has led one of our clients to being named the safest hospital in New York State by Consumer Reports Magazine. Physician Satisfaction surveys have provided a perspective to improve the environment and retention. The Hospital-Owned Physician Group solution has taken awareness, employee, physician and patient satisfaction to new levels. CEO/President CFO Vp Human Resources VP Patient Services Compliant, Affordable and Useful Survey Vitals for Hospitals. Included Online, high technology, low cost survey solution Immediate feedback, alerts, portal and awareness screens Access at the organizational and practitioner levels Five benchmarked surveys for the price of one Tools Proven, high tech survey administration Awareness Screens for the big picture Email alerts for administration and practitioners Robust reporting Improvement videos and superb support Surveys Employee Satisfaction Physician Satisfaction Survey on Patient Safety Culture Peer-to-Peer Physician Group Package Around-the-Clock Awareness Sit back and watch the surveys roll in. Survey Vitals Awareness Screens keep you informed. Ongoing updates energize and enlighten with the most recent survey results. Screens advance through your group, all locations and divisions so you remain completely aware. Data trends, patient comments and the highlighting of patient concerns provides the science your organization needs to improve and prosper. GaugesHow do you compare to your peers? Confidence & TrendingIs your data statistically valid and are you improving? Survey AdministrationHow many surveys are being completed at each penetration level? AlertsWhere should you focus your improvement efforts? Hover Research shows that an estimated 65% of all doctors will be sued during their career. The Survey Vitals satisfaction survey results can help forecast issues so you can minimize risk. Comments and ratings by patients can drive your quality effort to reduce the likelihood of malpractice claims. Surveys Patient Satisfaction Physician Satisfaction Survey on Patient Safety Culture (SOPS) Employee Satisfaction Peer toPeer Patient Satisfaction Increase patient retention, quality of care, and the patient experience by asking for their feedback and addressing the areas for improvement. The survey was built with input from many practices and addresses: appointments, receptions facility, staff, provider and overall. Addendum questions are available. See all survey offerings Facility46% Overall41% Provider44% Reception42% Scheduling39% Staff41% Wait Times52% Physician Satisfaction Survey Identify issues in fulfillment, provide a conduit for input and increase physician satisfaction, productivity and retention. Administrator need to know their physician concerns and needs. This powerful survey looks at key areas identified via some serious research: Autonomy, Expectations, Income and Prestige, Relationships, Quality of Care, Administration and Practice Characteristics Autonomy40% Expectations80% Inc & Prestige30% Org Excellence60% Practice Char70% Quality of Care34% Quality of Life54% Relationships48% Satisfaction51% Survey on Patient Safety Culture (SOPS) Identify key issues before they become a problem. Survey Vitals has been administering the AHRQ SOPS for years at both the staff and physician levels. One of the hospitals with whom we work has been very effective in taking the feedback, creating action items and really improving. They were just named the “Safest Hospital in the State of New York by Consumer Reports.” Communication40% Event Frequency80% Hospital30% Safety Grd60% Supervisor Management70% Work Area34% Employee Satisfaction (ESQ) The ESQ allows your team to evaluate management by assessing: Accountability, Balance, Care of Team, Coaching, Communication, Empowerment, Environment, Excellence, Hiring and Recognition. Improve productivity, profit, employee turnover, safety and patient satisfaction by keeping a close watch on your team’s engagement and performance. A Northwestern University study shows a link between employee satisfaction, customer satisfaction and profitability. Take feedback from your staff, find solutions by working with them and improve. Accountability40% Balance80% Care of Team30% Coaching60% Communication70% Empowerment34% Environment56% Excellence70% Hiring34% Recognition56% Peer to Peer (P2P) Survey Vitals clients utilize the P2P at the physician, management and staff levels. Increase accountability, teamwork, and awareness of workplace conflict to further improve the work environment and decrease employee turnover. The P2P survey evaluates those areas key to the workings of an effective team: Attitude, Communication, Competency, Responsibility, Teamwork and Timeliness. (is the point to get to physician satisfaction or is it more to get at liability issues?) The point is to get team members feedback from their peers so they can identify improvement opportunities and then be evaluated again, probably annually. Attitude22% Communication45% Competency78% Responsibility45% Teamwork64% Timeliness55% Overall72% Feedback Process SImpL ™ and Powerful The Survey Vitals hands-free SImpL ™ survey administration system is a major breakthrough in overall value to hospitals. Our automated HIPAA-compliant patient and practitioner data sharing systems enables easy-to-administer surveys with real time robust reporting. It also shows a 25-fold improvement in completed surveys when compared to hassle-ridden, on-visit interview techniques. Also notable is that the bias introduced with in-person and live phone interviews is virtually eliminated. Hassle Free The automated survey system allows your physician’s EMR, or billing software, to securely submit data to the Survey Vitals solution. Administration of surveys through email, text and Interactive Voice Response (IVR) allows survey collection without the hassle of expensive hardware and the cost of consuming limited staff resources. Utilizing the Survey Vitals API (Application Programming Interface) and your EMR/billing system: send patient information at any frequency you desire. Upon receipt, the Survey Vitals processing engine immediately starts administration of qualified patient surveys, ensuring you receive only the best feedback and response rates. Anywhere and Any Time Hover Are You Ready to Get Better?