Critical Access Hospitals Survey Vitals provides a valuable tool for Critical Access Hospitals (CAHs). Although CAHs are not required to participate in the CMS HCAHPS program you can benefit significantly via the patient survey process. Traditional HCAHPS solutions are expensive and have significant delays in feedback whether by mail or by live phone interviews. The Survey Vitals solution utilizes a passive (email and interactive voice response) system which provides immediate feedback at a low cost. All of the functions associated with our proprietary patient survey are also part of the CAH HCAHPS process: electronic/telephone administration, immediate updates to your portal and your awareness screens, and timely alerts to both administration and physicians. A Positive Outcome Survey Vitals for CAHs Measuring Quality Improvement5 Areas that affect patient care Patient/Caregiver experience of care Care coordination Patient Safety Preventative Health Quality Assurance Measures Source Surveys to Improve Patient Satisfaction Referring Physician Survey on Patient Safety Employee Satisfaction Physician Satisfaction Peer-to-Peer What’s Included Awareness Screen Alerts Passive Administration Best Practices Health Care Updates Around-the-Clock Awareness Sit back and watch the surveys roll in. Survey Vitals Awareness Screens keep you informed. Ongoing updates energize and enlighten with the most recent survey results. Screens advance through your group, all locations and divisions so you remain completely aware. Data trends, patient comments and the highlighting of patient concerns provides the science your organization needs to improve and prosper. GaugesHow are you comparing against your peers? What percentile are you in? Perceived Wait TimesAre they decreasing or do your patients feel the pain of long delays? TrendingAre you improving, heading the right direction? Hover Research shows that an estimated 65% of all doctors will be sued during their career. The Survey Vitals Satisfaction Questionnaire results can help forecast issues so you can minimize risk. Comments and ratings by patients can drive your quality effort to reduce the likelihood of malpractice claims. Patient Satisfaction The Survey Vitals solution takes patient satisfaction feedback to the next level, beyond filling a CMS HCAPHS The HCAHPS survey contains 18 patient perspectives on care and patient rating items that encompass eight key topics: communication with doctors, communication with nurses, responsiveness of hospital staff, pain management, communication about medicines, discharge information, cleanliness of the hospital environment, and quietness of the hospital environment. The survey also includes four screener questions and five demographic items, which are used for adjusting the mix of patients across hospitals and for analytical purposes. The survey is 27 questions in length. requirement. Passive administration, via email and interactive voice response, provides for low-bias, helpful feedback in a fraction the time required via other survey modalities. Benchmarked reports are robust, alerts provide immediate feedback and awareness screens provide the perspective you need for continuous improvement. All at a cost a fraction of the older, less effective solutions. Communication with Doctors74% Communication with Nurses86% Responsiveness of Staff61% Pain Management77% Communication about Medicines94% Discharge Information65% Cleanliness and Quietness of Environment89% Patient Feedback Process SImpL ™ and Powerful The Survey Vitals hands-free SImpL ™ survey administration system is a major breakthrough in overall value to hospitals. Our automated HIPAA-compliant patient and practitioner data sharing systems enables easy-to-administer surveys with real time robust reporting. It also shows a 25-fold improvement in completed surveys when compared to hassle-ridden, on-visit interview techniques. Also notable is that the bias introduced with in-person and live phone interviews is virtually eliminated. Hassle Free The automated survey system allows your physician’s EMR, or billing software, to securely submit data to the Survey Vitals solution. Administration of surveys through email, text and Interactive Voice Response (IVR) allows survey collection without the hassle of expensive hardware and the cost of consuming limited staff resources. Utilizing the Survey Vitals API (Application Programming Interface) and your EMR/billing system: send patient information at any frequency you desire. Upon receipt, the Survey Vitals processing engine immediately starts administration of qualified patient surveys, ensuring you receive only the best feedback and response rates. Alerts Sit back and watch the surveys roll in. Hover Prompt Administration and practitioners can receive email alerts every time a patient shares a low score. Know their concerns, take action, minimize risk and improve the patient experience. And, you control your alert threshold through an easy to use online portal. Helpful Whether on the awareness screen, your portal or a practitioner’s tablet, the news is immediate, the awareness is high and corrective action can be taken on the spot. Survey Vitals takes it a step beyond just providing the text comments by including audio comment feedback. You’ll hear the tone and sense the emotions associated with the patient experience that is otherwise lost in text. Are You Ready to Get Better?