Hospital-Owned Group With massive consolidations taking place across the country new challenges have arisen for hospital-owned physician practices. It is common for a hospital to assume their process is the right fit for their physician practices. As it turns out, this doesn’t necessarily work, because physician practices are dealing with a different animal. Although the key question groups in the HCAHPS surveys can be valuable, it is typical that physician practices are much more proactive and quick-acting if they can receive the feedback immediately. Most HCAHPS solutions have long delays before the feedback reaches administration and, often, the feedback never gets to the physician. By definition, an HCAHPS survey can’t be administered until 48 hours after a patient visit. The Survey Vitals solution provides for a much shorter time frame through our SImpL™ (email and interactive voice response) system. Survey Vitals got our start working with physician-owned outpatient practices with the thousands of MGMA relationships we’ve built over the past decade. In fact, it was during a talk our President, Bob Vosburgh, was giving to the Mississippi MGMA that he was asked by a group of practice administrators if Survey Vitals could take the portal solution and reports we’d built for employee satisfaction and do the same for the patient experience. With input from dozens of practice administrators, we built our first patient satisfaction questionnaire. After a couple years, we were asked to build a shorter version to be used both on and off-site. The Short Patient Satisfaction Questionnaires (SPSQ), as well as many CAHPS surveys, are now in use by practices and physicians across the country including many hospital-owned physician groups. Executive Director Practice Administrator for Operations Clinic Manager Clinic Manager A Positive Outcome Survey Vitals for Hospital Owned Physician Groups Measuring Quality Improvement7 Areas that affect patient care Scheduling Reception Wait Times Staff Provider Facility Overall Surveys to Improve Patient Satisfaction Referring Physician Survey of Patient Safety Employee Satisfaction Physician Satisfaction Peer-to-Peer What’s Included Awareness Screen Alerts SImpL™ Administration Best Practices Continual Awareness Sit back and watch the surveys roll in. Survey Vitals Awareness Screens keep you informed. Ongoing updates energize and enlighten with the most recent survey results. Screens advance through your group, all locations and divisions so you remain completely aware. Data trends, patient comments and the highlighting of patient concerns provides the science your organization needs to improve and prosper. GaugesHow are you comparing against your peers? What percentile are you in? SImpL™How are you comparing against your peers? What percentile are you in? ConfidenceHow are you comparing against your peers? What percentile are you in? Hover Research shows that an estimated 65% of all doctors will be sued during their career. The Survey Vitals Satisfaction Questionnaire results can help forecast issues so you can minimize risk. Comments and ratings by patients can drive your quality effort to reduce the likelihood of malpractice claims. Patient Satisfaction The Survey Vitals solution takes patient satisfaction feedback to the next level, beyond filling a CMS requirement. SImpL™ administration, via email and interactive voice response, provides for low-bias, helpful feedback in a fraction the time required via other survey modalities. Benchmarked reports are robust, alerts provide immediate feedback and awareness screens provide the perspective you need for continuous improvement. All at a cost a fraction of the older, less effective solutions. Facility46% Overall41% Provider44% Reception42% Scheduling39% Staff41% Wait Times52% Patient Feedback Process SImpL™ and Powerful The Survey Vitals hands-free SImpL ™ survey administration system is a major breakthrough in overall value to Hospitals. Our automated HIPAA-compliant patient and practitioner data sharing systems enables easy-to-administer surveys with real time robust reporting. It also shows a 25-fold improvement in completed surveys when compared to hassle-ridden, on-visit interview techniques. Also notable is that the bias introduced with in-person and live phone interviews is virtually eliminated. Hassle Free The automated survey system allows your physician’s EMR, or billing software, to securely submit data to the Survey Vitals solution. Administration of surveys through email and Interactive Voice Response (IVR) allows survey collection without the hassle of expensive hardware and the cost of utilizing limited staff resources. Utilizing the Survey Vitals API (Application Programming Interface) and your EMR/billing system, patient information can be shared at any frequency you desire. Upon receipt, the Survey Vitals system immediately starts administration of patient surveys. Alerts Sit back and watch the surveys roll in. Hover Prompt Administration and practitioners can receive email alerts every time a patient shares a low score. Know their concerns, take action, minimize risk and improve the patient experience. And, you control your alert threshold through an easy to use online portal. Helpful Whether on the awareness screen, your portal or a practitioner’s tablet, the news is immediate, the awareness is high and corrective action can be taken on the spot. Survey Vitals takes it a step beyond just providing the text comments by including audio comment feedback. You’ll hear the tone and sense the emotions associated with the patient experience that is otherwise lost in text. Are You Ready to Get Better?