Insurance Company Watch the overview video. “Nearly all plaintiffs, regardless of the ultimate settlement, wind up terminating the relationship with their physician and telling an average of 13 friends about their bad experience.” – Bonnie Cavanaugh, Property Casualty 360o “By simply listening to their patients’ complaints and letting them know their concerns are heard, doctors can help prevent lawsuits from every being filed in the first place.” – Maury Magids, founder and CEO of Capson Physicians “Patients who are more satisfied are less likely to sue. Period. All studies of malpractice claims show the same result. Communication is the key to the vast majority of suits. Anger, not injury, is the trigger for most claims. … Empathy and good interpersonal skills prevent malpractice claims” – (Press, I., Patient Satisfaction: Defining, Measuring, and Improving the Experience of Care, Chicago: Health Administration Press, 2002, p. 21). “When physicians were put in three tiers based on satisfaction scores, the mid-tier had a 26% higher rate and the bottom tier had a 110% higher rate of malpractice lawsuits.” – The American Journal of Medicine, Volume 118, Issue 10. Survey Vitals provides proprietary and CAHPS surveys for healthcare organizations of all types to gather patient feedback. The high technology solution utilizes email and interactive voice response survey administration methods. The solution provides for low-bias, valuable feedback in a fraction the time required when using other survey methods. Benchmarked reports are robust, alerts provide immediate feedback and awareness screens offer the perspective your healthcare clients need for continuous improvement. All of these features are available at a fraction of the cost of the older, less effective solutions. Continual Awareness Sit back and watch the surveys roll in. With the Awareness Screen it’s never been so easy to stay on top of priorities. Utilize the continually updating interface to monitor alerts, patient comments, near-real-time data feeds of how providers are doing on a daily basis. Have a large organization? Sit back and watch as the interface scrolls through each location providing valuable action items at a glance. GaugesHow are you comparing against your peers? What percentile are you in? Confidence & TrendingHow are you comparing against your peers? What percentile are you in? ConfidenceHow are you comparing against your peers? What percentile are you in? Hover Patient Satisfaction The Survey Vitals solution takes patient satisfaction feedback to the next level, beyond filling a CMS requirement. Feedback triggers low score email alerts within seconds, updates awareness screens real time and provides levels of responsiveness never before available. Likert-scale quantitative feedback in combination with qualitative data via text and audio comments provides valuable perspective to practices and physicians. Facility52% Overall47% Provider50% Reception48% Scheduling45% Staff47% Wait Times58% Patient feedback methods SImpL™ and Powerful The Survey Vitals hands-free SImpL ™ survey administration system is a major breakthrough in overall value to any practice. Our automated HIPAA-compliant patient and practitioner data sharing systems enables easy-to-administer surveys with real time robust reporting. It also shows a 25-fold improvement in completed surveys when compared to hassle-ridden, on-visit interview techniques. Also notable is that the bias introduced with in-person and live phone interviews is virtually eliminated. Hassle Free The automated survey system allows your physician’s EMR, or billing software, to securely submit data to the Survey Vitals solution. Administration of surveys through email, text and Interactive Voice Response (IVR) allows survey collection without the hassle of expensive hardware and the cost of consuming limited staff resources. Utilizing the Survey Vitals API (Application Programming Interface) and your EMR/billing system: send patient information at any frequency you desire. Upon receipt, the Survey Vitals processing engine immediately starts administration of qualified patient surveys, ensuring you receive only the best feedback and response rates. Alerts Sit back and watch the surveys roll in. Hover Prompt Administration and practitioners can receive email alerts every time a patient shares a low score. Know their concerns, take action, minimize risk and improve the patient experience. And, you control your alert threshold through an easy to use online portal. Helpful Whether on the awareness screen, your portal or a practitioner’s tablet, the news is immediate, the awareness is high and corrective action can be taken on the spot. Survey Vitals takes it a step beyond just providing the text comments by including audio comment feedback. You’ll hear the tone and sense the emotions associated with the patient experience that is otherwise lost in text. Are You Ready to Start? Get started below