Today, there’s a bigger emphasis on the patient experience than ever–and for good reason. Here are five reasons you should want to achieve higher patient experience scores.1. A better patient experience often leads to better outcomes
Numerous studies have shown a correlation between positive patient experience and better health outcomes. The patient experience is measured by factors that reflect trust and understanding between patient and provider, such as communication, confidence, and sensitivity. More satisfied patients tend to comply with treatment and follow recommendations better than dissatisfied patients do (1, 2), leading to better outcomes and continuity of care.2. Happier patients make for happier providers
Physician burnout affects almost half of U.S. physicians. Research shows physicians with more satisfied patients tend to be happier and experience less burnout. These providers are more likely to form a human connection to their patients, which contributes to the patient experience but also gives them a better sense of well-being and fulfillment.3. Higher patient experience scores mean lower malpractice risk
A JAMA study found that physicians who score in the bottom one-third on patient satisfaction surveys have malpractice lawsuit rates 110% higher than physicians with top patient satisfaction ratings. Many of the concerns that lead to malpractice suits can be alleviated by understanding your patients’ perceptions of care and working to improve your scores in the most critical areas. Service recovery tools like ‘Contact Me’ also allow for timely follow up to mitigate any potential issues before they arise.4. Patient experience is directly related to financial success
There are two ways in which patient experience impacts your organization’s financial success.
First, there is a direct link between higher patient experience scores and a healthcare organization’s bottom line. U.S. hospitals with top patient satisfaction scores are reported to have net margins 50 percent higher than those with average to poor scores.
Second, patient experience can affect federal reimbursement. From CAHPS surveys to MIPS measures, the patient experience is a determining factor in federal incentives and penalties. Did you know SurveyVitals can administer nine CAHPS surveys and help you meet certain MIPS measures?5. A better patient experience gives you a competitive advantage
Eighty-eight percent of patients look online before choosing a physician. To attract new patients, it’s important to showcase your quality of care. One way to do this is by sharing your patient experience scores.
SurveyVitals makes it easy to share your scores in a variety of ways; to learn more, see this blog post.
Additionally, patient experience data can be used as an effective tool by physician services groups and organizations seeking contracts with hospital partners and other facilities.
Are you ready to start improving your patient experience scores? Talk to us today using the blue chat icon below!patient experience, Patient Satisfaction, Physician Satisfaction
Last week, CMS released the final rule for the changes to the Merit-Based Incentive Payment System (MIPS). While there are only minor changes to the program in 2020, bigger changes are expected in 2021. Here are two of the big takeaways from the final rule. MIPS Value Pathways (MVPs) CMS intends to move toward what […]
Last week, CMS released the final rule for the changes to the Merit-Based Incentive Payment System (MIPS) in 2020. Changes to the program next year are minimal, but are still important to note as you head into performance year 4. Performance Category Weights There will be no change to the performance category weights in MIPS […]
The SurveyVitals team will be in Orlando this weekend for the Anesthesiology 2019 show and we’d love to see our clients! Bob Vosburgh, Devon Smith and Meg Rust will be in Booth 705 both Saturday and Sunday at the Orange County Convention Center. We hope to see you there! Share This Article:
Tina Eide, a board certified anesthesiologist from Matrix Anesthesia, was one of the winners of our recent Patient Experience Week giveaway. We asked Tina about the best practices she follows to provide exceptional patient care, and we’re excited to share her responses. Tina studied medicine at the University of Washington and trained at Virginia Mason […]