About 9g Enterprises was founded in 2002, as a Service Disabled Veteran Owned Small Business with a focus on providing our tool set to help leaders get better. Using our proven survey method, workshops, coaching and keynotes our clients showed a strong desire for surveys at an affordable price. SurveyVitals was created to focus this effort and help our clients Get Better. Providing immediate feedback, SurveyVitals helps you focus your energy on the business. Board Bob Vosburgh – Board Chair – President – Workshops – Coaching – Keynotes Bill Jansen – Board – Director of Technology – Strategy Blake Vosburgh – Board – COO Geoff Thumma – Adjunct to Board – Chief Financial Officer – Strategy Grady Dougless – Adjunct to Board – Director of Compliance – Legal – Strategy Heather Foxhill – Adjunct to Board – VP of Business Development Dr. John Russell – Board – Strategy R. Edward Bergmark, Ph.D. – Board – Strategy Ray Schwichtenberg – Board – Treasurer – Strategy Sam Westbrook – Board – Workshops – Coaching – Director of Education – Strategy Resources Rick Searfoss – Workshops – Coaching – Keynotes Dr. Jim Shipley – Workshops – Coaching – Strategy Client Experience & Support Robert W. Harrington Jr., MD, SFHM – Chief Medical Officer Bud Dey – VP of Market Strategy Jennifer Murphy – Support Services Administrator Tracy Carico – Onboarding Manager PJ Lewis – Client Support Specialist Ben Bittner – Client Account Manager Pat McConnel – Client Account Manager Micah Megorden – Client Account Manager Tricia Knapp – Client Account Manager Cindy Paschall – Administration and Finance Director Serena Clark – HR Administrator Nicky Mastain – Business Development Representative CAHPS Lori Moshier – CAHPS Program Director Janet Flores – CAHPS Data Coordinator Chad Clements – CAHPS Program Manager / IT Specialist Marketing Kyra Maples – Marketing Manager Jamie Kaiser – Research & Compliance Tim Atwell – Digital Marketing Assistant Product Development Joe Sheire – Business Analysis Nolan Ahlers – Developer Tiffany Stafek – Developer Jesse Hazen – Developer Christopher Rossi – Developer Brent Senile – Software QA Analyst Bob Vosburgh Bob Vosburgh has a rare mix of management and leadership talent having spent half of his professional life in the military and the other half in the corporate world. He has flown over 50 different aircraft, has managed groups ranging in size from 10 to over 1,000, is a member of Mensa, has personally coached over 1500 medical providers and administrators and receives great reviews on his workshops and keynotes. Bob graduated from college as the #1 ranked Air Force ROTC cadet, with a degree in Aerospace Engineering. He then went on to finish a Masters Degree, and PhD coursework, in Astronautical Engineering. He graduated from pilot training as a distinguished graduate and his class’s “Most Outstanding Second Lieutenant” before finishing his F-111 training as #1 academically, and his class’s Top Gun. Bob was an instructor pilot for new fighter pilots and departed that assignment as a flight examiner and ranked #1 of over 200 instructor pilots. He taught Aeronautical Engineering at the U.S. Air Force Academy before flying the F-16 in Japan, where he was a Squadron Top Gun. His last military assignment was as an Air Force ROTC Commandant of Cadets, where he taught Leadership, Management, and Officership. After the Air Force, Bob joined a super-regional bank and managed an institutional sales group which dealt with over 500 banks. He quickly moved to be the broker dealer’s head of strategic programs, where he oversaw the insurance and investment division merger of two multi-billion dollar banks. He then oversaw a regional sales team with emphasis on private banking, trust services, brokerage and investment management. Bob moved on to become the CEO of a startup company that focused on online brokerage until it was acquired. Four months after the acquisition, Bob was moved to the CEO position of the acquiring company. Bob founded 9g Enterprises, Inc. to follow his passion of teaching, speaking, coaching and helping organizations implement scientific method for continuous improvement. He surrounded himself with other strong leaders, people who perform a couple standard deviations above the mean! He’s an energizing and motivational leader, responsible for the company vision, strategy and leadership. Bill Jansen Beyond his 9gs work… Bill currently is a Managing Partner at Persuade Loyalty. Prior to Persuade, Bill was a partner at OLSON, and was primarily responsible for the design and architecture of Tally – their proprietary loyalty program tracking software. Bill has more than 30 years of IT experience specializing in loyalty and retail applications. Bill served as the Chief Technology Officer for MilePoint Worldwide where he led the development of the Cambio “Turning Miles into Money” engine and the point vending application utilized by major airlines and hotels. Prior to MilePoint, Bill was Senior Vice President of Systems Development at The Lacek Group Worldwide where he was responsible for the development of the Reward Loyalty Tracking System, an advanced consumer loyalty management system currently used by 30+ industry leading loyalty program sponsors worldwide. Before joining the Lacek Group, Bill spent 10 years in the airline industry and was involved in pioneering loyalty program technology for Republic and Northwest Airlines,including Northwest’s WorldPerks program. Blake Vosburgh With a mix of creative digital marketing, design, development, and video production skills, Blake is able to tackle projects from a variety of perspectives. A decade of design, web, and video experience most of which spent in the health care field. He previously worked as a Web Manager at a Hospital in Texas where he managed large growth in site statistics. Blake has a BA in Integrative Arts from Pennsylvania State University. Geoff Thumma Geoff is an accomplished and dedicated Financial Management Executive with a solid background in both start-up business and operational turn-arounds. He is an analytical and results-oriented leader with a proven track record of increasing revenues, improving staff productivity, reducing costs, expanding into new markets, and managing both capital expenditure and capital budgets. He has 30 years experience with large telecom companies, technology start-ups, and small minority-owned companies. He is experienced in building and managing high performing teams ranging from 3-130 personnel, both in start-up businesses and underperforming programs. Geoff has extensive experience in creating and documenting processes, using continuous improvement practices, and performance measurement to improve service and reduce costs. Grady Dougless With a rare mix of leadership and management talents, Grady Dougless has excelled at every challenge for over 25 years. His diverse experiences have included the need to motivate both highly intelligent, skilled aviators and reluctant, timid volunteers. Known for his ability to matrix together solutions which optimize personnel and their traits to anticipate and overcome unforeseen circumstances, Grady has received award after award for top performance. Grady graduated from Texas Tech University with a degree in Chemistry. He served in several leadership roles while in college. He later earned a masters degree in Systems Administration from St. Mary’s University and was recognized as a Distinguished Graduate. Graduating from pilot training as a Distinguished Graduate, Grady earned the Flying Training Award for superior airmanship. He was also recognized as the Top Graduate from his Instructor training class and instructed in three aircraft. While in the military, Grady wrote the initial implementation plan for the Air Force’s conversion to Specialized Undergraduate Pilot Training and spearheaded a complete airspace restructuring for Cannon Air Force Base. He also has extensive international experience, having coordinated the sale of new fighter aircraft to Saudi Arabia and the introduction of new fighter aircraft for Singapore. Grady’s leadership capability was recognized early and he served in several leadership roles. In his last position, Grady was responsible for vision development, strategic planning, and execution for a 350-person organization, earning the Quality New Mexico Piñon Award. He was then selected to develop a matrix organization to develop deployment and employment capability for a 3,000-person organization—the end product was rated “Excellent.” During this time period, he also coordinated two major equipment moves to different continents. As a Union member, Grady led the Strategic Planning Committee for his Union. His task was to integrate the strategic objectives of the organization and focus the company toward the Union’s needs at the bargaining table. His team was responsible for integrating the internal and external communications of the Union, demonstrations of resolve, legislative efforts, and negotiations. Grady is now the President of a strategic planning and management company, where he advises clients on strategic vision, mission, and goals and on organizational development. Heather Foxhill Heather oversees customer service, supports the loyalty program, coordinates and trains the “live” customer support functions, the frequently asked questions and support video components of the SurveyVitals portal solution. Prior to working with SurveyVitals, Heather trained as a customer service and floor supervisor for Sprint. She has been involved in every aspect of the client experience from account setup to results overview and training. Email Heather. Dr. John Russell John became McMurry University’s 11th President in August 2002 after more than 33 years of increasingly responsible positions in the United States Air Force. He earned the PhD in Aerospace Engineering Sciences from the University of Colorado in 1985, conducting advanced research in unsteady aerodynamics. Dr. Russell was selected in 1991 to lead quality improvement efforts undertaken by the Air Force Space Command to better align user requirements and provider capabilities. His selection to serve as Commandant of the Air Force Institute of Technology in 1995 placed him a position to direct all graduate and professional education programs undertaken world-wide by Air Force officers. As the President of McMurry University, Dr. Russell provided operational and strategic leadership to a campus of 270 employees and 1500 students dedicated to high quality liberal arts and professional education. John retired from McMurry University in 2013, after a successful eleven-year tenure as its president. He continues to serve higher education through consultancy and regional accreditation efforts. R. Edward Bergmark, Ph.D. R. Edward Bergmark, Ph.D., is a licensed psychologist in the State of Minnesota and a member of the Minnesota Psychological Association. He holds a Ph.D. in psychology from the University of Minnesota and an M.A. in psychology from the University of St. Thomas. In 1990, Dr. Bergmark founded Optum®. From his practice as a psychologist and his experience in employee assistance services, he was aware that many individuals in need of assistance do not know where to turn. In order to meet this need, Dr. Bergmark established an immediate response capability, staffed 24/7 by master’s-level counselors and registered nurses who were able to begin working with individuals at the moment they called. Because human problems are rarely one-dimensional, financial counselors and attorneys were also available for consultation as well as direct work with clients. In most cases multiple contacts, sometimes over very extended periods of time, were necessary to assure that workable and effective problem resolution strategies were in place. After growing Optum from an idea to a service covering over 24 million people, Dr. Bergmark retired in 2005. He continues to serve actively on a number of boards in the fields of healthcare and education. Ray Schwichtenberg Ray has been associated with 9g Enterprises for 8 years in roles ranging from workshop facilitator, executive coach, Director of Finance to being member of the Board of Directors and Treasurer. His financial background and understanding of commercial enterprise finances makes him an outstanding addition to the 9g’s team. Ray is Vice President and the Senior Lender at State Bank & Trust Co, Nevada, Iowa. He provides finance and consulting services to Midwest area businesses. Ray has over 25 years experience helping all sizes and phases of commercial enterprises from start up through maturity. His successful customer attraction and retention is through innovative solutions, personal attention and custom tailoring of financial products. Prior to banking, Ray was a Manager and Sales Trainer for Moorman Manufacturing where he developed and expanded business penetration in new and existing market areas. Ray is a business graduate of Iowa State University, serves as an adviser to the Iowa Bankers Commercial Lending School and provides leadership support in numerous community and professional organizations. Sam Westbrook Sam Westbrook graduated from the Air Force Academy and spent three years at Trinity College, Oxford, England as a Rhodes Scholar. At Oxford he completed two advanced degrees in physics. After Oxford, Sam earned his pilot wings and was assigned to the F-111 tactical fighter aircraft. General Westbrook’s twenty-eight years in the Air Force as a pilot, policy analyst, and senior manager included five years in Washington, DC, with a year on the National Security Council staff. Westbrook commanded the largest F-111 tactical fighter wing in the Air Force. During his two years at the helm, he helped plan and then execute the first overt use of military force against state sponsored terrorism, the joint Air Force/Navy strike against Libya in 1986. He was the Commandant of Cadets at the Air Force Academy and later oversaw all Air Force undergraduate pilot, navigator, and survival training. Using these experiences as well as insights gained while serving on the Board of Directors of a large insurance and financial services company and as an advisor to a dotcom start-up in Seattle have provided him with great perspective on business, process and how to build successful organizations. Rick Searfoss As an astronaut with three space missions, Colonel Rick Searfoss shares with only a handful of people in history some of the most unique human experiences possible. In his career, he has led many different teams, including commanding the most complex science research space mission ever, the STS-90 Neurolab flight on Columbia. He also piloted two other space flights, including a joint Russian-American mission to the Mir space station. Prior to becoming an astronaut, Colonel Searfoss was a fighter pilot and test pilot in the U.S. Air Force, with over 5800 hours flying time. Dr. Jim Shipley Dr. Jim Shipley’s fundamental expertise is building growth enterprises, with a particular focus on organizational development and leadership, as well as financial affairs. He approaches leadership as a graduate of the school of hard knocks, having held positions in the private sector, government, and with a national laboratory. He created and led a small venture capital firm in Washington State that focused on taking young, technology-oriented companies successfully into the marketplace. Jim learned the business of venture capital as Vice President for Operations and Strategic Planning for Fluor Daniel Technologies, the corporate venturing arm of Fluor Daniel, Inc. Similarly, he learned the diplomatic arts as Senior Advisor to the Ambassador-at- Large for Nonproliferation Policy in the US State Department, and served as the ranking US representative regarding nonproliferation matters to several countries. Jim grew and led several large programs at the Los Alamos National Laboratory, including nuclear safeguards, nonproliferation, arms control, and environmental management, the last being an organization of some 3,000 people and $300 million in funding. His technical background is in electronics engineering and computer science, in which he holds a doctorate degree, with concentrations in statistical decision theory and instrumentation. Currently, Jim focuses on helping organizations of all sizes to survive and prosper through the sometimes difficult and arcane process of developing applying innovative and effective improvements in their operations, products, and marketing. Robert W. Harrington Jr., MD, SFHM Dr. Harrington is a graduate of The University of Notre Dame and completed his Medical School training at Temple University School of Medicine. He went on to do his residency in Family Medicine at The Medical Center of Delaware (Christiana Care). Bob began his career serving in the USAF at Maxwell AFB in Montgomery, AL. He spent several years in a traditional Family Medicine practice before starting his first Hospitalist Program at Central Carolina Hospital in Sanford, NC. From there, he helped lead a rapid growth phase for InCompass Health, a leading national hospitalist practice management organization and became their first Regional Medical Director and eventually their first Vice President of Medical Affairs. Bob then served as the Chief Medical Officer for Locum Leaders, at the time, the fastest growing physician staffing firm in the nation and one focused on the hospitalist field. He led their quality programs and was solely responsible for the management of the per diem workforce deployed by the organization. In addition, he served as a hospital medicine consultant for numerous practices in need of restructuring and optimization. Most recently, Bob served Reliant Post-Acute Care Solutions as their Chief Medical Officer. Under his leadership Reliant developed a true integrated post-acute care strategy incorporating medical care, therapy, and home health and technology, focused on reducing readmissions and controlling costs in the post-acute environment. Dr. Harrington has been heavily involved in the specialty of Hospital Medicine. He previously served on the Society of Hospital Medicine (SHM) Board of Directors and is a past president of the Society. He is the first non-internal medicine trained physician to hold those posts. He has been the past Chair of the Family Medicine Committee and has been part of the Leadership Franchise for SHM for the last 5 years. Bud Dey Bud has been the Managing Partner and Chief Operating Officer for Hospital Resources Management. He consults in Emergency Medicine, Anesthesia, Hospitalist and Intensivist Medicine and Radiology. He was educated at American University and Vanderbilt University. Jennifer Murphy Jennifer Murphy ( “Murph”) has a strong background in administrative and operational support and management. She joined SurveyVitals after a career in recruiting and staffing. Murph seeks to improve the efficiency and quality of client relationships through leadership of the Client Support Team. Murph likes to stay active in her free time, which is easy to do with a teenager and toddler. She enjoys reading, baking, the Minnesota outdoors, and watching the Cubs. Tracy Carico Tracy facilitates client on-boarding projects and processes. Working with new and existing clients Tracy excels in helping with technical requirements for the SurveyVitals processing engine as well as customer support. Tracy has his Bachelor of Science in IT- Project Management, and has worked for local tech companies within the Boise area for 9 years. Email Tracy. PJ Lewis Strongly focused on customer service and great implementation, PJ’s background as an analyst helps ensure that accounts are set up quickly and correctly. He has over 15 years of experience with account support in credit and banking. His focus is to provide excellent support and service. Email PJ. Ben Bittner With a focus on client rapport and an attention to detail, Ben, our Client Account Manager is passionate about your satisfaction with our solution. He is here to handle day to day requests, support functions, and training on the SurveyVitals system. Previously, Ben has worked as a personal trainer and a supervising customer service representative. He is very attentive to your needs and will make sure you have the best solution possible. Email Ben. Pat McConnel Pat has a strong hospitality management background where customer service was his main focus. He began his career with Walt Disney World after college and then moved on to manage front office operations and food and beverage with Hyatt and then Interstate Hotels and Resorts. Pat likes to stay active in his free time and loves music, photography, sports and is active in his local Crossfit community. Email Pat. Micah Megorden After recently graduating from Concordia College in Moorhead, Minnesota, Micah joins the SurveyVitals Support Services team with a bachelors degree in business and a concentration in healthcare leadership. As a student, Micah had the opportunity to intern at a critical access hospital, allowing him to learn and gain meaningful experience within the healthcare industry. Micah is an enthusiastic, motivated individual who is passionate about working with others to enhance the patient and employee experience. In his free time, Micah enjoys staying active and playing a variety of sports, including basketball and golf. Tricia Knapp Tricia is Idaho grown and brings with her a B.S. in Agriculture Economics. Her diverse background in customer service and communications provides both a professional and efficient customer support avenue. She spends most of her free time riding horses and spending time with her three dogs. Cindy Paschall Cindy oversees the daily office administration and financials at 9g Enterprises, Inc. She works on custom survey projects, as a point of contact for clients, and works closely with Customer Service on the Customer Loyalty Program. Cindy’s experience is diverse and includes working as a bookkeeper for a CPA, an office administrator for an Air Force NCO Club, an office manager for an orthopedic surgeon, manager of an interior design group for a home builder group in Colorado and with the Minnesota Youth Soccer Association. Her nursing experience includes working at a large hospital on a cardiac, telemetry floor. She has a bachelors degree in Business Administration from Texas Women’s University and is a registered nurse and graduate of Iowa Methodist School of Nursing. Serena Clark Serena has a strong background in HR, accounting and payroll. She has also enjoyed being an executive assistant and a financial operations manager in a small, privately owned investment firm. Having grown up in a family owned business, she enjoys the company culture of a small business and is excited to be part of SurveyVitals and their mission. After living in Vancouver, Washington, for several years, she returned to the sunshine of Boise in 2015 to be close to family. Nicky Mastain Nicky has a background in patient service in the specialty healthcare market. She aims to continue to develop and maintain relationships to aide in company growth. When she’s not working, she enjoys adding to her fish tank, spending time with her Pomeranian and supervising at motorcycle tracks in the Midwest. Lori Moshier Lori Moshier brings over 25 years experience in healthcare marketing and administration to SurveyVitals. Her resume includes work as a national sales and marketing manager for a fortune 500 provider of home health and staffing services and a $5 billion dollar hospital-based healthcare system. In 2004, Lori founded Novaetus, Inc., a marketing and consulting firm with a niche in the home-healthcare market. The company quickly expanded, becoming one of the largest CAHPS survey vendors in the U.S. before partnering with SurveyVitals. In her role as CAHPS Program Director, Lori serves on the leadership team and oversees day-to-day CAHPS operations and other survey projects. Outside of the office, Lori is a coach for Great Lakes Entrepreneur Quest (QLEQ), a Michigan-based, statewide organization that offers entrepreneurial education and a technology-focused business plan competition for new ventures in alternative energy, life sciences, advanced manufacturing, homeland security and information technology. She has also served on the board of directors of several non-profit organizations including the Deaf, Hearing and Sign Language Association and the Metro Detroit Aging Coalition. Lori was named a Trustee for a large research grant on Alzheimer’s through the University of Michigan and participated on the Media Hosting Committee for Super Bowl XL. She is a 1981 graduate of the University of Michigan with a degree in Economics. Janet Flores Janet Flores has been a CAHPS Data Coordination Specialist since 2011. She has coordinated multiple CAHPS programs including HH CAHPS, Hospice CAHPS, and PQRS-CAHPS. Janet is experienced in properly handling highly sensitive information, is HIPPA trained and certified. Assuring 100% CAHPS compliancy she has conducted on-site CAHPS mailing audits and quality checks. Janet has a Bachelor of Fine Arts Degree in Art Direction – Graphic Communications from CCS-College for Creative Studies. Prior to joining the SurveyVitals team Janet did team management and creative services for MLB, NHL, and NBA. Janet is an award winning art director, published photographer, and has been honored by the DMA (Direct Marketing Association) with two Target Awards for Corporate Self Promotion and Integrated Marketing Campaign. Chad Clements Chad is from South Lyon, MI and has a BBA in Computer Information Systems from Eastern Michigan University. He has previous experience as a Technology Coordinator in IT. In his free time he enjoys traveling, golf, soccer, board sports and anything outdoors that is fun or challenging. Kyra Maples Kyra brings a unique perspective to the SurveyVitals team having served as a Press Secretary on Capitol Hill prior to joining the Boise office. Her time is spent working on all things marketing for SurveyVitals and aiding the VP of Operations and Development, Blake Vosburgh, to advance the company’s mission and ensure SurveyVitals remains the premiere patient satisfaction solution. Kyra is a native Idahoan. When she is not working, she can be found skiing, sewing, hiking and hanging out with her friends and family. Jamie Kaiser Jamie received a bachelors degree in political science from Brigham Young University and a Juris Doctorate degree from the University of Utah. She has worked for a variety of government agencies and has experience researching a wide range of topics, including HIPAA violations. When not working, Jamie enjoys spending time with her dogs, watching college football, and reading biographies about U.S. presidents. Tim Atwell Tim has a background in journalism and creative writing. He studied English at Boise State University before joining the Survey Vitals team. In his spare time, he enjoys running on the Greenbelt, reading, and making music. Joe Sheire Joe is an efficient problem solver and detail analyst with a talent for summarizing complex information, simply and efficiently, to a wide variety of audiences. He has seven years of experience prioritizing team focus to complete special projects and meet deadlines. Nolan Ahlers Nolan comes to SurveyVitals from Pendleton, Oregon, where he was a Software Associate for Cayuse Technologies, LLC. He also served as a Technical Controller in the United States Marine Corp from August 2007 to December 2010. Tiffany Stafek Tiffany moved from Pendleton, Oregon, to join our SurveyVitals team. In Pendleton, she worked as a Software Developer at Interpath Laboratory. She graduated from Columbia Basin College with her AAS. Tiffany is married with 3 kids and loves spending time playing video games, reading fantasy novels, watching anime, and coding web apps. Jesse Hazen Jesse Hazen has been in the software industry for 10 years and is the newest member of the SurveyVitals team. Jesse has created dynamic tools and reporting for high-demand large systems, managed and implemented numerous API, and has expertise in data formats and consumption. In his free time, he likes to spend time hiking around in the beautiful foothills or biking near the Greenbelt in Boise, Idaho. Christopher Rossi Christopher Rossi is from Schenectady, New York. He studied Computer Science at Clarkson University and after graduating moved down to New York City to start his career as a software developer. Over the past 15 years, he has worked in multiple Expense Management, Invoice Processing and Procurement applications. In his free time he enjoys having an active lifestyle; he mountain bikes, skis and plays in a soccer league. Brent Senile Originally from Oxford, Ohio, Brent moved to the Boise area after completing his computer science degree at the University of Pittsburgh. Brent has been in the industry for just over 2 years and enjoys learning new technology. Before coming to SurveyVitals, Brent previously worked in QA and as a developer. In his spare time he enjoys snowboarding, drag racing, and drifting, but if it has an engine and goes fast he’s probably a fan.