We built SurveyVitals to bring voices to the forefront.

Our mission is to inspire positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology.


9g Enterprises was founded in 2002, as a Service Disabled Veteran Owned Small Business with a focus on providing our tool set to help leaders get better. Using our proven survey method, workshops, coaching and keynotes our clients showed a strong desire for surveys at an affordable price. SurveyVitals was created to focus this effort and help our clients Get Better.

Providing immediate feedback, SurveyVitals helps you focus your energy on the business.

Our Team

Leadership & Board

Client Experience & Support




Product Development

Physician Advisors

Card image cap
Bob Vosburgh
Bob Vosburgh has a rare mix of management and leadership talent having spent half of his professional life in the military and the other half in the corporate world. He has flown over 50 different aircraft, has managed groups
ranging in size from 10 to over 1,000, is a member of Mensa, has personally coached over 1500 medical providers and administrators and receives great reviews on his workshops and keynotes. Bob graduated from college as the #1 ranked Air Force ROTC cadet, with a degree in Aerospace Engineering. He then went on to finish a Masters Degree, and PhD coursework, in Astronautical Engineering. He graduated from pilot training as a distinguished graduate and his class’s “Most Outstanding Second Lieutenant” before finishing his F-111 training as #1 academically, and his class’s Top Gun. Bob was an instructor pilot for new fighter pilots and departed that assignment as a flight examiner and ranked #1 of over 200 instructor pilots. He taught Aeronautical Engineering at the U.S. Air Force Academy before flying the F-16 in Japan, where he was a Squadron Top Gun. His last military assignment was as an Air Force ROTC Commandant of Cadets, where he taught Leadership, Management, and Officership. After the Air Force, Bob joined a super-regional bank and managed an institutional sales group which dealt with over 500 banks. He quickly moved to be the broker dealer’s head of strategic programs, where he oversaw the insurance and investment division merger of two multi-billion dollar banks. He then oversaw a regional sales team with emphasis on private banking, trust services, brokerage and investment management. Bob moved on to become the CEO of a startup company that focused on online brokerage until it was acquired. Four months after the acquisition, Bob was moved to the CEO position of the acquiring company. Bob founded 9g Enterprises, Inc. to follow his passion of teaching, speaking, coaching and helping organizations implement scientific method for continuous improvement. He surrounded himself with other strong leaders, people who perform a couple standard deviations above the mean! He’s an energizing and motivational leader, responsible for the company vision, strategy and leadership.
Card image cap
Blake Vosburgh
With a mix of creative digital marketing, design, development, and video production skills, Blake is able to tackle projects from a variety of perspectives. A decade of design, web, and video experience most of which
spent in the health care field. He previously worked as a Web Manager at a Hospital in Texas where he managed large growth in site statistics. Blake has a BA in Integrative Arts from Pennsylvania State University.
Card image cap
Bill Jansen
Beyond his 9gs work… Bill currently is a Managing Partner at Persuade Loyalty. Prior to Persuade, Bill was a partner at OLSON, and was primarily responsible for the design and architecture of Tally – their proprietary loyalty
program tracking software. Bill has more than 30 years of IT experience specializing in loyalty and retail applications.Bill served as the Chief Technology Officer for MilePoint Worldwide where he led the development of the Cambio “Turning Miles into Money” engine and the point vending application utilized by major airlines and hotels. Prior to MilePoint, Bill was Senior Vice President of Systems Development at The Lacek Group Worldwide where he was responsible for the development of the Reward Loyalty Tracking System, an advanced consumer loyalty management system currently used by 30+ industry leading loyalty program sponsors worldwide. Before joining the Lacek Group, Bill spent 10 years in the airline industry and was involved in pioneering loyalty program technology for Republic and Northwest Airlines,including Northwest’s WorldPerks program.
Card image cap
Grady Dougless
With a rare mix of leadership and management talents, Grady Dougless has excelled at every challenge for over 25 years. His diverse experiences have included the need to motivate both highly intelligent,
skilled aviators and reluctant, timid volunteers. Known for his ability to matrix together solutions which optimize personnel and their traits to anticipate and overcome unforeseen circumstances, Grady has received award after award for top performance. Grady graduated from Texas Tech University with a degree in Chemistry. He served in several leadership roles while in college. He later earned a masters degree in Systems Administration from St. Mary’s University and was recognized as a Distinguished Graduate. Graduating from pilot training as a Distinguished Graduate, Grady earned the Flying Training Award for superior airmanship. He was also recognized as the Top Graduate from his Instructor training class and instructed in three aircraft. While in the military, Grady wrote the initial implementation plan for the Air Force’s conversion to Specialized Undergraduate Pilot Training and spearheaded a complete airspace restructuring for Cannon Air Force Base. He also has extensive international experience, having coordinated the sale of new fighter aircraft to Saudi Arabia and the introduction of new fighter aircraft for Singapore. Grady’s leadership capability was recognized early and he served in several leadership roles. In his last position, Grady was responsible for vision development, strategic planning, and execution for a 350-person organization, earning the Quality New Mexico Piñon Award. He was then selected to develop a matrix organization to develop deployment and employment capability for a 3,000-person organization—the end product was rated “Excellent.” During this time period, he also coordinated two major equipment moves to different continents. As a Union member, Grady led the Strategic Planning Committee for his Union. His task was to integrate the strategic objectives of the organization and focus the company toward the Union’s needs at the bargaining table. His team was responsible for integrating the internal and external communications of the Union, demonstrations of resolve, legislative efforts, and negotiations. Grady is now the President of a strategic planning and management company, where he advises clients on strategic vision, mission, and goals and on organizational development.
Card image cap
John Russell
John became McMurry University’s 11th President in August 2002 after more than 33 years of increasingly responsible positions in the United States Air Force. He earned the PhD in Aerospace Engineering Sciences from the
University of Colorado in 1985, conducting advanced research in unsteady aerodynamics. Dr. Russell was selected in 1991 to lead quality improvement efforts undertaken by the Air Force Space Command to better align user requirements and provider capabilities. His selection to serve as Commandant of the Air Force Institute of Technology in 1995 placed him a position to direct all graduate and professional education programs undertaken world-wide by Air Force officers. As the President of McMurry University, Dr. Russell provided operational and strategic leadership to a campus of 270 employees and 1500 students dedicated to high quality liberal arts and professional education. John retired from McMurry University in 2013, after a successful eleven-year tenure as its president. He continues to serve higher education through consultancy and regional accreditation efforts.
Card image cap
R. Edward Bergmark, Ph.D.
R. Edward Bergmark, Ph.D., is a licensed psychologist in the State of Minnesota and a member of the Minnesota Psychological Association. He holds a Ph.D. in psychology from the University of Minnesota and an M.A.
in psychology from the University of St. Thomas. In 1990, Dr. Bergmark founded Optum®. From his practice as a psychologist and his experience in employee assistance services, he was aware that many individuals in need of assistance do not know where to turn. In order to meet this need, Dr. Bergmark established an immediate response capability, staffed 24/7 by master’s-level counselors and registered nurses who were able to begin working with individuals at the moment they called. Because human problems are rarely one-dimensional, financial counselors and attorneys were also available for consultation as well as direct work with clients. In most cases multiple contacts, sometimes over very extended periods of time, were necessary to assure that workable and effective problem resolution strategies were in place. After growing Optum from an idea to a service covering over 24 million people, Dr. Bergmark retired in 2005. He continues to serve actively on a number of boards in the fields of healthcare and education.
Card image cap
Ray Schwichtenberg
Ray has been associated with 9g Enterprises for 8 years in roles ranging from workshop facilitator, executive coach, Director of Finance to being member of the Board of Directors and Treasurer. His financial background and
understanding of commercial enterprise finances makes him an outstanding addition to the 9g’s team. Ray is Vice President and the Senior Lender at State Bank and Trust Co, Nevada, Iowa. He provides finance and consulting services to Midwest area businesses. Ray has over 25 years experience helping all sizes and phases of commercial enterprises from start up through maturity. His successful customer attraction and retention is through innovative solutions, personal attention and custom tailoring of financial products. Prior to banking, Ray was a Manager and Sales Trainer for Moorman Manufacturing where he developed and expanded business penetration in new and existing market areas. Ray is a business graduate of Iowa State University, serves as an adviser to the Iowa Bankers Commercial Lending School and provides leadership support in numerous community and professional organizations
Card image cap
Sam Westbrook
Sam Westbrook graduated from the Air Force Academy and spent three years at Trinity College, Oxford, England as a Rhodes Scholar. At Oxford he completed two advanced degrees in physics. After Oxford, Sam earned
his pilot wings and was assigned to the F-111 tactical fighter aircraft.General Westbrook’s twenty-eight years in the Air Force as a pilot, policy analyst, and senior manager included five years in Washington, DC, with a year on the National Security Council staff. Westbrook commanded the largest F-111 tactical fighter wing in the Air Force. During his two years at the helm, he helped plan and then execute the first overt use of military force against state sponsored terrorism, the joint Air Force/Navy strike against Libya in 1986. He was the Commandant of Cadets at the Air Force Academy and later oversaw all Air Force undergraduate pilot, navigator, and survival training. Using these experiences as well as insights gained while serving on the Board of Directors of a large insurance and financial services company and as an advisor to a dotcom start-up in Seattle have provided him with great perspective on business, process and how to build successful organizations.
Card image cap
Clark Driggers, MD
Dr. Driggers graduated from the Medical College of Georgia with residency at Stanford University. Anesthesia training was completed at Emory University. He currently serves as the Director of Anesthesia services at Extremity Healthcare Inc.
where he manages the day to day operations of the department and 6 Ambulatory Surgery centers. Dr. Driggers has extensive knowledge of the Quality metrics and reporting and the QCDR. He has implemented quality care initiatives in all of his practices and worked closely with American Society of Anesthesiology’s AQI in developing a quality metric App for Medaxion EHR. Throughout his career he has been actively involved in the state and national Anesthesia societies. Most recently he served as a District Director on the board of the Florida Society of Anesthesiologists. He has been with SurveyVitals since 2014 when he served as the Director of Anesthesia Strategy and Technology and a physician advisor.
Card image cap
Rick Searfross
As an astronaut with three space missions, Colonel Rick Searfoss shares with only a handful of people in history some of the most unique human experiences possible. In his career, he has led many different teams,
including commanding the most complex science research space mission ever, the STS-90 Neurolab flight on Columbia. He also piloted two other space flights, including a joint Russian-American mission to the Mir space station. Prior to becoming an astronaut, Colonel Searfoss was a fighter pilot and test pilot in the U.S. Air Force, with over 5800 hours flying time.
Card image cap
Dr. Jim Shipley
Dr. Jim Shipley’s fundamental expertise is building growth enterprises, with a particular focus on organizational development and leadership, as well as financial affairs. He approaches leadership as a graduate of the
school of hard knocks, having held positions in the private sector, government, and with a national laboratory. He created and led a small venture capital firm in Washington State that focused on taking young, technology-oriented companies successfully into the marketplace. Jim learned the business of venture capital as Vice President for Operations and Strategic Planning for Fluor Daniel Technologies, the corporate venturing arm of Fluor Daniel, Inc. Similarly, he learned the diplomatic arts as Senior Advisor to the Ambassador-at- Large for Nonproliferation Policy in the US State Department, and served as the ranking US representative regarding nonproliferation matters to several countries. Jim grew and led several large programs at the Los Alamos National Laboratory, including nuclear safeguards, nonproliferation, arms control, and environmental management, the last being an organization of some 3,000 people and $300 million in funding. His technical background is in electronics engineering and computer science, in which he holds a doctorate degree, with concentrations in statistical decision theory and instrumentation. Currently, Jim focuses on helping organizations of all sizes to survive and prosper through the sometimes difficult and arcane process of developing applying innovative and effective improvements in their operations, products, and marketing.
Card image cap
Kyra Maples
Kyra brings a unique perspective to the SurveyVitals team having served as a Press Secretary in the United States Senate prior to joining the Boise office. Her time is spent working on all things marketing for SurveyVitals and aiding the
Chief Operating Officer to advance the company’s mission and ensure SurveyVitals remains the premiere patient experience solution in the marketplace. Kyra is a native Idahoan. When she is not working, she can be found skiing, golfing and hanging out with her friends and family.
Card image cap
Hope McCain
Hope studied English and Communications at Boise State University and has a background in technical writing, creative writing, and editing. When she’s not behind the desk, she’s reading, spending time with her family, baking, and
managing a local support group for families with food allergies.
Card image cap
Tim Atwell
A lifelong Idahoan, Tim graduated from Boise State University with a degree in English and a certificate in technical communication before joining the SurveyVitals team. In his spare time, you can find him reading, writing, golfing, and enjoying the outdoors.
Card image cap
Jamie Kaiser
Jamie received a bachelors degree in political science from Brigham Young University and a Juris Doctorate degree from the University of Utah. She has worked for a variety of government agencies and has experience
researching a wide range of topics, including HIPAA violations. When not working, Jamie enjoys spending time with her dogs, watching college football, and reading biographies about U.S. presidents.
Card image cap
David Mitchell
David has a passion for positivity and enjoys inspiring teams towards success. He has spent the majority of his career in leadership roles within both small and large companies. He has several years of experience in the banking
industry in a variety of roles. David is an energy champion who is always looking for ways to improve himself and his team.Prior to working with SurveyVitals, David managed teams at Idaho Central Credit Union. His passions include; camping with his family, fishing, making music, gardening, and giving his time to charitable organizations.
Card image cap
Tracy Carico
Tracy facilitates client on-boarding projects and processes. Working with new and existing clients Tracy excels in helping with technical requirements for the SurveyVitals processing engine as well as customer support. Tracy has
his Bachelor of Science in IT- Project Management, and has worked for local tech companies within the Boise area for 9 years.
Card image cap
Ben Bittner
With a focus on client rapport and an attention to detail, Ben, is passionate about client’s satisfaction. He handles day to day requests, support functions, and training on the SurveyVitals system. Previously, Ben has
worked as a personal trainer and a supervising customer service representative. He is very attentive to your needs and will make sure you have the best solution possible.
Card image cap
Patrick McConnel
Pat has a strong hospitality management background where customer service was his main focus. He began his career with Walt Disney World after college and then moved on to manage front office operations and food
and beverage with Hyatt and then Interstate Hotels and Resorts. Pat likes to stay active in his free time and loves music, photography, sports and is active in his local Crossfit community.
Card image cap
Nicky Mastain
Nicky has a background in patient service in the specialty healthcare market. She aims to continue to develop and maintain relationships to aid in company growth. When she’s not working, she enjoys travelling,
spending time with her two Pomeranians and supervising at motorcycle tracks in the Midwest.
Card image cap
Garrett Hendricks
Garrett recently relocated back to his hometown of Boise from Phoenix, Arizona where he worked in corporate sales and support. He graduated from the local Medical Arts Charter High School and later attended
Boise State University. He has over 8 years of customer support experience and has a strong desire to see his clients succeed. His passion for going above and beyond for his customers is evident in his daily interactions. In his spare time he enjoys off-roading, exploring the outdoors with his rescue pup, real estate, weightlifting, and studying business.
Card image cap
Tyler Coe
Tyler recently moved to Boise, Idaho from his hometown of Roseburg, Oregon. He has a diverse background in customer service and management. Prior to working at SurveyVitals, Tyler worked as a manager at Dutch Bros. Coffee,
and as an MSS Supervisor at Idaho Central Credit Union. He prides himself on excellent customer service and client satisfaction is his top priority. Tyler grew up backpacking, fishing and enjoying the great outdoors of the pacific northwest. In his free time, he likes to stay active by lifting weights, meal prepping, exploring Idaho and spending time on his newly acquired hobby, Affinity design.
Card image cap
Tricia Knapp
Tricia is Idaho grown and brings with her a B.S. in Agriculture Economics. Her diverse background in customer service and communications provides both a professional and efficient customer support avenue. She
spends most of her free time riding horses and spending time with her three dogs.
Card image cap
Cindy Paschall
Cindy oversees the daily office administration and financials at 9g Enterprises, Inc. She works on custom survey projects, as a point of contact for clients, and works closely with Customer Service on the Customer Loyalty
Program. Cindy’s experience is diverse and includes working as a bookkeeper for a CPA, an office administrator for an Air Force NCO Club, an office manager for an orthopedic surgeon, manager of an interior design group for a home builder group in Colorado and with the Minnesota Youth Soccer Association. Her nursing experience includes working at a large hospital on a cardiac, telemetry floor. She has a bachelors degree in Business Administration from Texas Women’s University and is a registered nurse and graduate of Iowa Methodist School of Nursing.
Card image cap
Lori Moshier
Lori Moshier brings over 25 years experience in healthcare marketing and administration to SurveyVitals. Her resume includes work as a national sales and marketing manager for a fortune 500 provider of home health and
staffing services and a $5 billion dollar hospital-based healthcare system. In 2004, Lori founded Novaetus, Inc., a marketing and consulting firm with a niche in the home-healthcare market. The company quickly expanded, becoming one of the largest CAHPS survey vendors in the U.S. before partnering with SurveyVitals. In her role as CAHPS Program Director, Lori serves on the leadership team and oversees day-to-day CAHPS operations and other survey projects.
Outside of the office, Lori is a coach for Great Lakes Entrepreneur Quest (QLEQ), a Michigan-based, statewide organization that offers entrepreneurial education and a technology-focused business plan competition for new ventures in alternative energy, life sciences, advanced manufacturing, homeland security and information technology. She has also served on the board of directors of several non-profit organizations including the Deaf, Hearing and Sign Language Association and the Metro Detroit Aging Coalition. Lori was named a Trustee for a large research grant on Alzheimer’s through the University of Michigan and participated on the Media Hosting Committee for Super Bowl XL. She is a 1981 graduate of the University of Michigan with a degree in Economics.
Card image cap
Greg Moshier
Greg’s background is in operations, project management and finance. He started working with Novaetus in 2005. Greg has worked in a variety of Novaetus projects and CAHPS survey programs managing AR, AP, mail components
and client relations. Prior to joining Novaetus, Greg worked for over 30 years in the HVAC/Sheet Metal industry as both an Owner and Project Manager.
Card image cap
Janet Flores
Janet Flores has over seven years of experience in managing and coordinating data for multiple CAHPS programs, including HH CAHPS, Hospice CAHPS, PQRS-CAHPS, CAHPS for ACO, and CAHPS for MIPS. Janet is
experienced in properly handling highly sensitive information and is HIPPA trained and certified. Assuring 100% CAHPS compliance, she has conducted on-site CAHPS mailing audits, and prepared and validated reports for CMS data submission. She has constructed and quality checked final CAHPS program documents and surveying materials. Janet is a 1991 graduate of CCS – College of Art and Design with a degree in Art Direction. Prior to joining SurveyVitals, she did team management and creative services for MLB, NHL, and the NBA. Janet is an award-winning art director, published photographer, and proud parent.
Card image cap
Chad Clements
Chad is from South Lyon, MI and has a BBA in Computer Information Systems from Eastern Michigan University. He has previous experience as a Technology Coordinator in IT. In his free time he enjoys traveling, golf,
soccer, board sports and anything outdoors that is fun or challenging.
Card image cap
John Hayes
John has years of experience in survey data coordination, including data collection, analysis, reporting, and consulting. He places special emphasis on ensuring data accuracy and seeking process efficiencies and
improvements. His work experience includes ProMedica Health System in Toledo, Ohio, and the Wal-Mart Stores, Inc. Home Office in Bentonville, Arkansas. John has a Master’s Degree in Organization Development from Bowling Green State University in Bowling Green, Ohio.
Card image cap
Clair Dickson
Clair spent 13 years as a High School English and History teacher, including both online and face-to-face, before joining SurveyVitals. Not surprisingly, in her free time, she enjoys reading and writing. She also likes computers,
including learning new programs and their possibilities. She has a B.S. in English, Language, and Literature from Eastern Michigan University, a decade of experience in customer service, plus a drive to learn and excel. She’s lived most of her life in the Brighton, Michigan area, and has lately been exploring the pleasant peninsula with her two sons.
Card image cap
Nolan Ahlers
Nolan comes to SurveyVitals from Pendleton, Oregon, where he was a Software Associate for Cayuse Technologies, LLC. He also served as a Technical Controller in the United States Marine Corp from August 2007 to December 2010.
Card image cap
Tristan Star
Tristan moved from Pendleton, Oregon, to join our SurveyVitals team. In Pendleton, he worked as a Software Developer at Interpath Laboratory. He graduated from Columbia Basin College with his AAS in Computer Programming.
Tristan is married with 3 kids and loves spending time playing video games, reading fantasy novels, watching anime, and drawing comics.
Card image cap
Jesse Hazen
Jesse Hazen has been in the software industry for 10 years and is the newest member of the SurveyVitals team. Jesse has created dynamic tools and reporting for high-demand large systems, managed and implemented
numerous API, and has expertise in data formats and consumption. In his free time, he likes to spend time hiking around in the beautiful foothills or biking near the Greenbelt in Boise, Idaho.
Card image cap
Christopher Rossi
Christopher Rossi is from Schenectady, New York. He studied Computer Science at Clarkson University and after graduating moved down to New York City to start his career as a software developer. Over the past 15 years, he
has worked in multiple Expense Management, Invoice Processing and Procurement applications. In his free time he enjoys having an active lifestyle; he mountain bikes, skis and plays in a soccer league.
Card image cap
Brent Senile
Originally from Oxford, Ohio, Brent moved to the Boise area after completing his computer science degree at the University of Pittsburgh. Brent has been in the industry for just over 2 years and enjoys learning new technology.
Before coming to SurveyVitals, Brent previously worked in QA and as a developer. In his spare time he enjoys snowboarding, drag racing, and drifting, but if it has an engine and goes fast he’s probably a fan.
Card image cap
Tiffani Burkett
Tiffani grew up in Los Angeles, CA and has worked in Software QA for over a decade on products ranging from Guitar Hero to Call of Duty to Realtor.com to SurveyVitals. When she’s not helping perfect websites and software,
she’s a licensed motorcycle road racer and scuba diver, a motivational speaker, a published journalist, an artist, and a seasoned adventurer, having spent 2 years exploring the US, Latin America, and Southeast Asia with nothing but a motorcycle, a tent, and a lot of hope. Adventure brought her to Boise, and a love of technology brought her to SurveyVitals.
Card image cap
Stephen Dahl
Stephen made his first website at 14 and has a degree in Computer Science from Devry University. He comes to SurveyVitals after many years designing, building, and maintaining over a dozen applications for GE
and other Fortune 500 companies. In his spare time he volunteers at his local church, plays multiple instruments, sings, games, and researches the latest tech trends.