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ACO CAHPS

ACO CAHPS

The Accountable Care Organization Consumer Assessment of Healthcare Providers and Systems (ACO CAHPS) survey measures patient experience for public ACOs.

Who participates?
ACOs who are participating in Medicare incentives may choose to participate in the CAHPS for ACOs Survey in order to meet Shared Savings Program and Next Generation ACO Model requirements to measure patient experience of care. For 2017 and subsequent reporting years, ACOs, on behalf of eligible clinicians who bill under the TIN of an ACO participant, must completely report all of the CMS Web Interface measures on behalf of their eligible clinicians for purposes of the quality performance category of the QPP.

What does the survey assess?
There are two different options for the ACO CAHPS survey: ACO-9 and ACO-12.

– ACO-9 gathers the core CG-CAHPS Survey in addition to the Summary Survey Measures for ACO quality standards.
– ACO-12 was the survey that was used for reporting in 2012 and 2013, and has been an optional survey since the 2014 reporting period.

ACOs with an approved vendor for reporting period 2017 data collection will have the option of using the ACO-9 or ACO-12 survey. Both surveys cover topics such as:
– Getting Timely Care, Appointments & Information.
– How Well Your Providers Communicate.
– Patient’s Rating of Provider.
– Access to Specialists.
– Health Promotion and Education.
– Shared Decision Making.
– Health Status & Functional Status.


The two survey versions can be found on the CMS website.

When does the ACO CAHPS survey occur?
The survey is conducted yearly by mail and follow-up phone calls. For the 2017 reporting period, the survey will be administered from November 2017 to February 2018.

How many patients are surveyed?
CMS anticipates 860 patients per ACO.

Do I need a vendor to administer ACO CAHPS?
Yes. ACOs must contract with a CMS-certified vendor to administer the survey on their behalf. Approved vendors will collect and submit data for participating groups. Novaetus, Inc. (a SurveyVitals copmany) is a CMS-certified vendor and ready to administer ACO CAHPS on your behalf.

What modes of administration are offered?
The ACO CAHPS survey is administered through a Mixed-Mode data collection protocol:

– CMS pre-notification letter.
– Two survey mailings.
– Up to six follow-up phone call(s) to non-respondents.

What other CAHPS surveys do you provide?
In addition to ACO CAHPS, SurveyVitals, with our partner Novaetus, Inc., is approved to administer CAHPS for MIPS, OAS CAHPS, Hospice CAHPS, CG-CAHPS, HHCAHPS, and ICH-CAHPS. Interested in other CAHPS surveys not listed, let us know at info@surveyvitals.com

Does SurveyVitals have supplemental surveys?
Yes! SurveyVitals’ 360° solutions provide insight at every level of your organization.
Get started today to get patient feedback year-round with real-time analytics and trending to pinpoint areas needing improvement between CAHPS survey cycles.