Alerts Revitalized

Same great views now allowing you to:

1. Respond quickly to your patients with the contact request feature.
2. Archive survey results for historical reference.
3. Filter and search by custom criteria, dig into the details fast.

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Patient Contact Requests

“High patient satisfaction is related to increased market share, financial growth, diminished malpractice claims, and enhanced compensation rates” (Shirley & Sanders, 2013).

Now when a patient answers “Yes” to the question “Would you like to be contacted to discuss your experience?”, a contact request notification is created with their contact information. Securely viewed in your portal, with alert options via email, contact requests contain contact information. No more guessing how to reach a patient who leaves a critical comment or concern.

Please note it is important for your organization to designate a quality specialist to respond to every contact request you receive. A quick response from your organization is a major factor in patient satisfaction and reduced malpractice liability.

Archive

Keep your alerts to a minimum, like your inbox, with the archive button: access archived alerts and contact requests anytime you want while maintaining an active list of alerts.

Filter & Search

Now available at the top of your redesigned alerts page, filtering allows you to look at custom criteria more quickly. You’ll also find a keyword search to quickly access exactly the alert you were looking for. The filter section allows you to filter by all notifications, survey alerts, or contact requests. Use the search to add anything you would like, like a division name for example.

blake May 9th, 2014 Categories: featured, Patient Experience, Product Features

Tags: Alerts, Contact Me, notifications, patient experience