Same great views now allowing you to:
“High patient satisfaction is related to increased market share, financial growth, diminished malpractice claims, and enhanced compensation rates” (Shirley & Sanders, 2013).
Now when a patient answers “Yes” to the question “Would you like to be contacted to discuss your experience?”, a contact request notification is created with their contact information. Securely viewed in your portal, with alert options via email, contact requests contain contact information. No more guessing how to reach a patient who leaves a critical comment or concern.
Please note it is important for your organization to designate a quality specialist to respond to every contact request you receive. A quick response from your organization is a major factor in patient satisfaction and reduced malpractice liability.
Keep your alerts to a minimum, like your inbox, with the archive button: access archived alerts and contact requests anytime you want while maintaining an active list of alerts.
Now available at the top of your redesigned alerts page, filtering allows you to look at custom criteria more quickly. You’ll also find a keyword search to quickly access exactly the alert you were looking for. The filter section allows you to filter by all notifications, survey alerts, or contact requests. Use the search to add anything you would like, like a division name for example.Alerts, Contact Me, notifications, patient experience
An analysis of patient comments in the first two months of 2021 shows a trend in patients seeking information on how to schedule a COVID vaccine. Compared to the last two months of 2020, there has been a 301% increase in the mention of vaccines in free text patient comments. A limited vaccine supply has […]
The Centers for Medicare and Medicaid Services (CMS) has reopened the extreme and uncontrollable circumstances exception application for the 2020 performance year due to the COVID-19 public health emergency. Clinicians, groups, and virtual groups have until March 31, 2021 to submit an application requesting MIPS performance category reweighting. Data for the 2020 performance year that […]
Over 80% of patients turn to Google when looking for a new healthcare provider. SurveyVitals’ online reputation tools have helped boost client Google reviews by 281%. While increasing your number of online reviews is essential for attracting new patients, it’s equally important to respond to these reviews appropriately. Patients are certainly reading online reviews, but […]
Wait times have long been a common concern for patients at office-based medical appointments. When telehealth skyrocketed in popularity last year, it became clear that wait times are even more of a frustration for patients during virtual visits. The numbers show wait times are the biggest pain point for patients who use telehealth. While the […]