BOISE, ID (Press Release) – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare Services (CMS) to administer the HCAHPS survey. The company becomes one of only 28 certified vendors in the nation.
“This approval is significant in that it allows us to provide a truly end-to-end patient experience solution for our hospital clients,” said Bob Vosburgh, CEO of SurveyVitals. “With our current digital infrastructure, HCAHPS was really the only missing piece.”
Hospitals are required to administer the HCAHPS survey as a part of the federal Value Based Purchasing program, which is a determinant of Medicare reimbursement. CMS also assigns hospitals a public star rating using HCAHPS survey results as a part of its consumer-facing initiative, Hospital Compare.
“Hospitals relying on traditional paper survey models alone continue to find that it’s simply too expensive and not yielding enough meaningful data to drive their quality improvement programs,” continued Vosburgh. “Our streamlined solution offers these groups significant savings without sacrificing quality or reporting features.”
By pairing HCAHPS with SurveyVitals’ pre-existing digital offerings, hospitals have the ability to meet all of their patient experience needs with a single vendor. The SurveyVitals full hospital solution includes:
In addition to HCAHPS, SurveyVitals is certified to administer the Merit-Based Incentive Payment System CAHPS (CAHPS for MIPS) , Accountable Care Organization CAHPS (ACO CAHPS), Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS), Hospice CAHPS, Home-Health CAHPS (HHCAHPS), In-Center Hemodialysis CAHPS (ICH CAHPS), and Patient-Centered Medical Home CAHPS (CAHPS PCMH).
CAHPS is a program and registered trademark of the U.S. Agency for Healthcare Research and Quality.
SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 85 specialties.
Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here or call us at 972-442-1484.
October 2nd marks the very last day for eligible clinicians to start collecting MIPS data for partial year submission. If this fall reporting deadline is missed, clinicians and/or groups will not be eligible to receive a positive payment adjustment in 2019. Rather, they will be faced with two outcomes:
Given the flexibility of the MIPS program this year, it would be a missed opportunity for groups and clinicians to submit just 90-days of performance data to Medicare to earn a moderate positive payment adjustment – maybe even the max adjustment – in 2019. Learn more about MIPS and “Pick Your Pace” here.
While it might seem a bit daunting if you haven’t started, there is still a short window of time for you and/or your group to select the required number of measures and get up and running before the partial submission deadline passes.
In order to participate in the ‘partial submission’ pace as outlined by the Centers for Medicare and Medicaid Services, eligible clinicians and groups will need to submit 90 consecutive days worth of performance data to Medicare across the following MIPS scoring categories:
For clinicians in rural or health professional shortage areas, or for those clinicians considered non-patient facing or “hospital-based,” you may face reduced reporting requirements. Learn more about these special status groups under MIPS here.
Submission methods may vary based on the measure. CMS has provided this chart to help groups and clinicians find the right reporting method for each category.
Finally, SurveyVitals can help you meet a number of measures in the Improvement Activities category, including a high-weight activity. Additionally, SurveyVitals can submit data to your QCDR and help you administer CAHPS for MIPS. Want to learn more about meeting MIPS measures with SurveyVitals? Contact us at firstname.lastname@example.orgCMS, macra, MIPS, QPP, reporting deadline
Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes sorting through potential patient complaints or requests faster and easier, it also gives organizations the ability to identify commonalities among patients and track trending.
If notifications are enabled, users will automatically receive an email as soon as a patient completes a survey with the area of the contact request included. Additionally, users can access the Alerts page when logged in to see detailed information about who would like to be contacted, and why a contact request was made.
Want to get started with Contact Me Department? Get in touch with your client account manager or email us at email@example.com.
New here? To learn more about what sets SurveyVitals apart from other patient experience solutions, email us at firstname.lastname@example.org to setup your demo today or drop us a line using the blue chat icon below.
Interested in learning more about SurveyVitals? Schedule a demo today.New Feature
Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.How does it work?
Questions? Message us using the blue chat icon below to speak to a member of your support team or to get more information about SurveyVitals.New Feature
SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient experience surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services.
Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients. Based in Novi, Michigan, the company quickly expanded, becoming one of only 37 vendors in the United States certified by the Centers for Medicare and Medicaid Services to administer CAHPS surveys.
“Not only does Novaetus’s extensive experience with CAHPS and other federal programs enhance our client experience but, more importantly, our vision and values align,” said Bob Vosburgh, CEO of SurveyVitals. “Novaetus’s reputation for putting clients first blends nicely with our own. We look forward to further expanding our client solutions and challenging the status quo.”
Novaetus’s CAHPS certifications include Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS), Physician Quality Reporting System CAHPS (CAHPS for PQRS), Home Health CAHPS (HHCAHPS), In-Center Hemodialysis CAHPS (ICH CAHPS), CAHPS Hospice Survey (Hospice CAHPS), and CAHPS Patient-Centered Medical Home (CAHPS PCMH).
“We are excited to be able to provide an amazing combination of surveys with a phenomenal company,” said founder and president of Novaetus Lori Moshier. “SurveyVitals’s impressive digital solution integrates perfectly with what we do at Novaetus. Together we will make a greater impact on patient care.”
Moshier joins SurveyVitals as CAHPS Program Director. She brings a wealth of industry knowledge and oversees day-to-day operations of CAHPS administration and other survey projects. Novaetus employees remain in their current roles and same organizational reporting structure.
SurveyVitals will maintain its headquarters in Springtown, TX, with additional offices in Minneapolis, MN, Boise, ID and Novi, MI. With the acquisition, SurveyVitals now serves 391 healthcare organizations and over 16,000 providers, and operates across 38 states. A suite of survey tools and data-driven insights provide a 360° view to improve client organizations. Terms of the transaction will not be disclosed.
SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals and a benchmark of over 5 million completed surveys, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. For more information, visit www.SurveyVitals.com.Press Release
The start of the new year marks one of the biggest changes Medicare has seen it its 50 years – the transition to the new Quality Payment Program (QPP) under MACRA. The QPP overhauls the way in which clinicians treating Medicare patients are reimbursed and combines and sunsets three big CMS programs: Meaningful Use, the Physician Quality Reporting System, and the Value-Based Payment Modifier. Your participation decisions in 2017 and how your scores compare to your peers will affect your Medicare reimbursement in 2019.
Not quite sure of all the ins and outs of the program? Visit our MACRA 101 page first to learn more.
1. SurveyVitals can help you satisfy reporting requirements.
Your SurveyVitals solution can help you meet more than enough measures in the Clinical Practice Improvement Activities category to satisfy reporting requirements. Additionally, for anesthesia providers, SurveyVitals anticipates being able to help clients satisfy a measure in the Quality category. CMS has not yet released the list of approved non-MIPS measures that can be reported via a QCDR, but says it will do so in early spring.
2. Most Medicare Part B clinicians will participate in the MIPS track
The MIPS program is a part of the larger Quality Payment Program which has two tracks – the MIPS track and the Alternate Payment Models (APM) track. Most all Medicare Part B clinicians will participate in MIPS, while a smaller percentage will qualify as an advanced APM and participate in the APM track. See the list of CMS-approved APM models for program year 2017 here.
3. Patient experience deemed a ‘high priority’ measure
Measuring the patient experience has been weighted more heavily under the MIPS program than in previous years. If reported, it is worth more points toward your total composite performance score than other medium-weight measures, meaning fewer measures to report on. (win-win!)
4. CAHPS for MIPS is optional, regardless of group size.
Previously named CAHPS for PQRS, CAHPS for MIPS is not required under the new program, regardless of group size. This is a notable change from PQRS as groups over 100 or those participating in GPRO previously had to participate in CAHPS. The increased flexibility under MIPS allows clinicians to forego participation in CAHPS, and, instead, identify clinical measures in their specialty to optimize their scores in the quality category.
What is GSOS?
Track patients through the entire surgical care continuum with SurveyVitals. Designed to partner with our primary patient satisfaction surveys (APSQ/SPSQ) as a follow-up, the Global Surgical Outcomes Survey (GSOS) helps you identify gaps in care and spot opportunities to improve outcomes.
Include procedural codes with the patient data you’re already sending, and we’ll take care of the rest. GSOS sends a text message or email request to your patients six weeks post-visit.
Why Choose GSOS?
Patient Feedback for the Perioperative Surgical Home
As the healthcare landscape continues to shift toward value-based care, your patient satisfaction tool should be keeping pace, too. With many organizations adopting the American Society of Anesthesiologists’ Perioperative Surgical Home (PSH) model and using ERAS guidelines to provide coordinated care, outcome data has never been more important. GSOS works in sync with the PSH model and gives you the tools needed to measure the effectiveness of your programs and assess any breakdowns in process or issues with your care team — from the moment a procedure is decided upon to the recovery phase and beyond.
Ready to get started or want to learn more?
If you are currently a SurveyVitals client, contact your account manager or fill out the form below for a SurveyVitals’ team member to get in touch with you about adding GSOS to your services. Interested to learn more? Provide your details below and we will contact you to schedule a short demo. You can also email us at email@example.com or drop us a line using the chat icon below.Schedule a demo today.
This one might seems obvious, but it is oftentimes overlooked. Building time into your routine to quickly inform patients they will be receiving a short survey about the quality of their care and asking them to complete it can go a long way in increasing response rates. For even more success, take a two-pronged approach, having both reception and providers give patients a friendly heads-up that they will be receiving patient surveys.
Think about the last time someone asked you to do something. Your first instinct is to immediately question why. Be sure to share, in-person, the purpose of the survey with your patients. By demonstrating that you are committed to your patients, not only are you increasing a patient’s perception of care, but you are also establishing a personal connection, which makes patients much more likely to complete a survey on your behalf.
This one is critical. For new patients, obtain both a patients’ mobile phone number and email address. But what about an established patient? Have staff confirm each visit that the email and phone number listed is still a valid way to contact the patient, or ask for updated information. This simple-step helps solve issues related to invalid survey requests due to outdated or missing contact information.
Ensuring your provider photos are represented on the survey helps patient recognition, ensuring your team is getting the best feedback to improve. To upload your providers’ photos, navigate to the manage users page in the portal and click the photo to upload. Customized email signature block ensures your patients have confidence in the correspondence they’re receiving. Email signature blocks are customizable by organization and by division and are found within the Setup tab of your portal.
Finally, if you’re using the IVR mode, customize what your patients hear when they answer the phone. Starting with an opening, customizable by division or organization, provide your patients with a familiar voice asking for candid feedback. Don’t forget to remind them you have more to share at the end of the survey!
Need help or have questions? Contact your account manager or message us using the blue chat icon below to speak to a member of our support team.
Reinforce your message by displaying it visually as well. Download and use the free printable at your facility – hang it on the wall or include it with other forms provided to the patient as a reminder.
Exciting news for our anesthesia clients surrounding a new version of the Anesthesia Patient Satisfaction Questionnaire, the APSQ 2.0. With your input, we’ve optimized the survey, reducing the number of primary questions by 50% while adding the ability to delve into negative patient responses by asking a patient to provide detail on why they’ve given a low score.
Additionally, you now have the ability to add interactive provider photos to the survey (as seen below), ensuring higher quality feedback via patient recognition of their care provider. Even better, beta clients using the APSQ 2.0 saw up to a 70% response rate!
Interested in learning more about SurveyVitals? Schedule a demo today.
October 21-27 is National Healthcare Quality Week. This week is dedicated by the National Association for Healthcare Quality to celebrating the contributions professionals have made to improve healthcare quality. At SurveyVitals, we understand the value of improving patient safety and outcomes, performance and process improvement, and utilizing data analysis to drive improvement. In fact, these […]
Unverified online patient reviews do not always correlate with actual patient experience, according to a new study published by the Mayo Clinic. Can you trust what people say about doctors online? That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014. […]
Congratulations to Great River Health Systems for earning top honors for an outstanding Patient Experience in the first quarter of 2017. Four locations from Great River Health Systems ranked in the Top 10% nationally for overall patient experience based on composite scores. Learn more about SurveyVitals Top 10% Award. About Great River Health Systems Great […]
In honor of National Nurses Week we examined 4,196 nurses and 286,738 SurveyVitals® patient satisfaction surveys received in 2016 on nurses’ behalf. Check out the top 3 rated areas for both the Anesthesia Patient Satisfaction Questionnaires (APSQ/APSQ2) and the Standard Patient Satisfaction Questionnaire (SPSQ). Are these what you expected? What do you think nurses do […]