Dr. John Dalton, Chief Quality Officer of PhyMed Healthcare Group, has a unique approach to providing top quality patient care. At the end of each visit, he hands the patient his business card. Not such an unusual practice, until the patient notices that he’s included his personal, private mobile phone number on the card. Dr. Dalton believes giving patients access to their providers is important. “Patients should be able to reach a real person when they need help. Otherwise, we’re no better than the cable company.”
Some providers may be concerned about a deluge of patient calls, but Dr. Dalton has only received a handful calls in more than two years. However, the mere act of being available reassures patients of his interest in their wellbeing and his commitment to quality. He’s seen the success of this approach reflected in improved patient satisfaction scores.
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