Careers & Opporunities

SurveyVitals, Inc. is a fast-growing healthcare analytics company that specializes in digital patient satisfaction surveys. Headquartered in Springtown, TX, SurveyVitals has offices in Boise, ID, Minneapolis, MN, and Novi, MI. We are looking for driven, energetic, problem-solvers to join our team.

Think you’d be a good fit? Send your cover letter and resume to jobs@surveyvitals.com

Available Positions

Assistant CAHPS Program Director

Location: Novi, MI

Opportunity

The Assistant CAHPS Program Director is responsible for assisting and supporting the CAHPS Program Director in the overall development and management of the CAHPS program. This includes ensuring CAHPS survey administration and reporting deadlines are achieved in accordance with CMS regulations while monitoring changes in the CAHPS programs and guidelines published by CMS. This position is based in our Novi, Michigan office.

Responsibilities
  • Become an expert on CAHPS survey administration and process guidelines.
  • Process and clean data and create lists for surveying.
  • Data analysis as required.
  • Assist CAHPS Program Director in reviewing and ensuring the accuracy of CAHPS data.
  • Develop and participate in quality assurance programs for CAHPS data.
  • Participate in CAHPS program and QA meetings as required.
  • Complete and deliver client data reports on a monthly basis.
  • Work with client issues involving data or participating in CAHPS programs.
  • Work with vendors in ensuring clean transmittal of data and data quality assurance programs.
  • Attend training provided by CMS in regards to CAHPS programs.
  • Ensure protection of data as specified by Policy Guide and HIPAA.
  • Assist Program Director with writing proposals and project management.
  • Assist in other areas as directed by the CAHPS Program Director and SurveyVitals Chief Operating Officer.
Requirements
  • At least two years experience in health care, preferably in a management or administrative position.
  • Must possess good leadership, motivational, communication, and organizational skills.
  • Must possess effective project management skills.
  • Ability to prioritize and perform multiple tasks in time-critical situations.
  • Self-motivated, resourceful, and detailed oriented.
  • Ability to analyze regulations.
  • Ability to conduct high-level research.
  • Project management experience.
  • Knowledge of budget practices.
Compensation

Competitive salary, above industry average performance bonus program, a comprehensive benefits package including medical, dental, retirement plan with company match, PTO and paid holidays.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.


Software Developer

Location: Boise, ID

Opportunity

The primary responsibility of the Software Developer is to develop information systems by designing, developing and installing software solutions.

Requirements
  • The primary responsibility of the Software Developer is to develop information systems by designing, developing and installing software solutions.
  • Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
  • Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
  • Prepares and installs solutions by determining and designing system specifications, standards, and programming.
  • Improves operations by conducting systems analysis; recommending changes in policies and procedures.
  • Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks.
  • Protects operations by keeping the information confidential.
  • Provides information by collecting, analyzing, and summarizing development and service issues.
  • Accomplishes engineering and organization mission by completing related results as needed.
  • Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.
Qualifications
  • Bachelor’s Degree in Computer Science/Engineering/Applied Mathematics or equivalent 4+ years Industry experience with references and code examples.
  • 1 year on-the-job software development experience; 3-5 years experience for best consideration.
  • Experience with PHP or another language for developing SaaS.
  • Experience with Linux, Unix, Ubuntu, CentOS, Apache, or other related server languages is a plus
  • Experience with SQL relational databases eg. MySQL, MsSQL, CMS such as WordPress.
  • Experience with Micro-Service, RESTful design methodology is a plus.
  • Experience with Angular/React Component Driven design is desired.
  • Must have exceptional communication skills and ability to get along well with others.
  • Ability to prioritize and adjust to the changing demands of the position.
  • Required ability to handle and adapt to stressful situations.
  • Proactively manage support pipeline.
Compensation

Competitive salary, above industry average performance bonus program, a comprehensive benefits package including medical, dental, retirement plan with company match, PTO and paid holidays.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.


Client Account Manager

Location: Boise, ID

Opportunity

Client Account Manager responsibilities include developing strong relationships with customers, connecting with key points of contact, and demonstrating the full value of the SurveyVitals solution. The CAM must be a fearless customer service champion committed to demonstrating the value of full engagement with SurveyVitals solutions. Account Managers also answer client queries and identify new growth potential among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Development and Software Development departments) to improve the entire customer experience.

Ideally, candidates for this role will know how to meet ambitious individual and team-wide performance goals. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services for the long-term.

Requirements
  • Strong aptitude for project management and technical abilities for successful and timely onboarding of new clients.
  • Serve as the main point of contact for all client account matters.
  • Build and maintain strong, long lasting client relationships.
  • Must be excited to approach changing priorities with positivity and a desire to grow the business.
  • Capable of discussing pricing and agreements to maximize profitability.
  • Implement training for the client and instruct on best practices, meaningful use, and data interpretation.
  • Accountable for monitoring compliance with security, HIPAA, and client agreements.
  • Ability to direct clients to fully utilize our product for optimal results.
  • Identify opportunities for improvements and recommend changes where appropriate to the Development Team.
  • Commit to consistent growth and enjoy a variety of learning opportunities.
  • Ensure there is proper documentation for all client interactions.
  • Other duties as assigned by supervisor.
Qualifications
  • Ability to take a project from inception to long-term completion maintaining timelines and team focus.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Experience delivering client-focused solutions to meet customer needs.
  • Demonstrated ability to work in a fast paced environment and maintain a high level of confidentiality.
  • Solid experience with relationship management software and MS Office.
  • A willingness to learn new software and systems quickly.
  • Self-motivated individual who is capable of flexibility in working alone and closely with teams.
  • 3-5 years of customer service training or experience is required.
  • Bachelor’s degree preferred.
  • A background in healthcare is a plus.
Compensation

Depends on experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.


Sales Executive

Location: Boise, ID

Opportunity

The Sales Executive will be an autonomous self-starter with a positive attitude and excellent time management skills. The successful candidate will participate and help lead a fast-paced sales team.

About the Position
  • Develop strong knowledge of the solution and value to prospects.
  • Lead in the development of a strong pipeline of new customers through direct or indirect customer contact and prospecting.
  • Make cold calls to engage new prospects and identify new areas of opportunity.
  • Identify and help to develop strategic relationships with potential clients and partners.
  • Add and update contacts in our CRM system.
  • Exemplary note taking also shared in our CRM system.
  • Create and maintain documentation for all tasks.
  • Maintain a high-level of accountability and focus on revenue growth.
  • Ability to travel and act as the face of the company at events and trade shows.
Required Skills
  • Exceptional time management skills and be able to multitask in a fast-paced environment.
  • Optimistic, flexible and proactive attitude.
  • Strong interpersonal skills and the ability present to potential new clients and skillfully differentiate SurveyVitals services from the competition.
  • Ability and drive to maximize referral potential.
  • Detail-oriented with reliable follow-through.
  • Excellent written and verbal communication skills.
  • Microsoft office proficiency required along with advanced computer skills.
  • Bachelor’s degree or 4+ years equivalent job experience required.
  • Experience in healthcare or healthcare sales is a plus.
Compensation

Depends on experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.


Business Development Representative

Location: Boise, ID

Opportunity

The Business Development Representative will be an autonomous self-starter with a positive attitude and excellent time management skills. The successful candidate will participate in a fast-paced, inside sales and Business Development team.

About the Position
  • Develop strong knowledge of the solution and value to prospects.
  • Participate and assist in the development of a strong pipeline of new customers through direct or indirect customer contact and prospecting.
  • Conduct high-level research to identify prospects.
  • Make initial calls to engage prospects with our unique solution.
  • Identify and help to develop strategic relationships with potential clients.
  • Assist with the coordination of events like webinars, conference scheduling, etc.
  • This is an inside position; excessive travel is not required. Travel includes but is not limited to conventions and organization retreats.
  • Add and update contacts in our CRM system.
  • Exemplary note taking also shared in our CRM system.
  • Create and maintain documentation for all tasks.
Required Skills
  • Exceptional time management skills and be able to multitask in a fast-paced environment.
  • Optimistic, flexible and proactive attitude.
  • Strong interpersonal skills and the ability present to potential new clients and skillfully differentiate SurveyVitals services from the competition’s.
  • Ability and drive to maximize referral potential.
  • Detail-oriented with reliable follow-through.
  • Excellent written and verbal communication skills.
  • Microsoft office proficiency required along with advanced computer skills.
  • Associate’s degree or 3+ years equivalent job experience required.
  • Experience in healthcare or healthcare sales is a plus.
Compensation

Depends on experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.