Careers & Opportunities

SurveyVitals, Inc. is a fast-growing healthcare analytics company that specializes in digital patient satisfaction surveys. Headquartered in Springtown, TX, SurveyVitals has offices in Boise, ID, Minneapolis, MN, and Novi, MI. We are looking for driven, energetic, problem-solvers to join our team.

Think you’d be a good fit? Send your cover letter and resume to jobs@surveyvitals.com

Available Positions

Sales Representative

Opportunity
SurveyVitals is hiring for the role of Sales Representative to join a growing SaaS healthcare technology sales team. This is an end-to-end sales role, with the opportunity to grow into the role of a Senior Sales Executive. The team is small and has ambitious goals, so the environment is fast-paced, highly transparent, and very supportive. The position includes researching and generating leads, handling in-bound opportunities, educating prospects, building pipelines, managing prospect relationships, and detailed involvement in every aspect of the sales cycle. We are looking for solutions-focused individuals who value creative problem solving in a complex market. You should be driven, self-sufficient, detail-oriented, and have excellent interpersonal skills.
Qualifications
  • Experience in a SaaS Business Development or Sales role
  • Proven record of exceeding sourcing goals
  • Competitive drive
  • General understanding of medical/healthcare space
  • General understanding of patient experience and quality care
  • Outstanding relationship building and management skills
  • Clear and concise verbal and written communication skills
  • Strong presentation skills
  • Ability to work independently but within a small team environment
  • Familiarity with CRM tools
Responsibilities
  • Research and source new leads through cold calling, emailing, social media, demos, events, etc.
  • Tailor messaging to fit specific needs of your prospects
  • Consistently communicate with prospects through sales cycle; act as a continuous resource
  • Understand prospects’ challenges and identify tailored solutions
  • Understand prospects’ infrastructure and manage various relationships within organizations
  • Assist in the successful completion, organization and delegation for prospect RFPs
  • Proactively stay apprised of market and the role our product plays in its advancement
  • Solve complex problems throughout the sales cycle
  • Conduct effective meetings with prospects and perform needs identification
  • Organize effective handoff to Client Success and Implementation teams
  • Take diligent notes and effectively manage accounts in CRM
  • Participate in ongoing education and training
Compensation
Dependent upon experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.
Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

Client Success Manager

Location: Boise, ID
Opportunity
Client Success Manager responsibilities include developing strong relationships with customers, connecting with key points of contact, and demonstrating the full value of the SurveyVitals solution. The Client Success Manager must be a fearless customer service champion committed to demonstrating the value of full engagement with SurveyVitals solutions. Account Managers also answer client queries and identify new growth potential among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Development and Software Development departments) to improve the entire customer experience.
Ideally, candidates for this role will know how to meet ambitious individual and team-wide performance goals. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services for the long-term.
Role Requirements
  • Strong aptitude for project management and technical abilities for successful and timely onboarding of new clients.
  • Serve as the main point of contact for all client account matters.
  • Build and maintain strong, long lasting client relationships.
  • Must be excited to approach changing priorities with positivity and a desire to grow the business.
  • Capable of discussing pricing and agreements to maximize profitability.
  • Implement training for the client and instruct on best practices, meaningful use, and data interpretation.
  • Accountable for monitoring compliance with security, HIPAA, and client agreements.
  • Ability to direct clients to fully utilize our product for optimal results.
  • Identify opportunities for improvements and recommend changes where appropriate to the Development Team.
  • Commit to consistent growth and enjoy a variety of learning opportunities.
  • Ensure there is proper documentation for all client interactions.
  • Other duties as assigned by supervisor.
Qualifications
  • Ability to take a project from inception to long-term completion maintaining timelines and team focus.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Experience delivering client-focused solutions to meet customer needs.
  • Demonstrated ability to work in a fast paced environment and maintain a high level of confidentiality.
  • Solid experience with relationship management software and MS Office.
  • A willingness to learn new software and systems quickly.
  • Self-motivated individual who is capable of flexibility in working alone and closely with teams.
  • 3-5 years of customer service training or experience is required.
  • Bachelor’s degree preferred.
  • A background in healthcare is a plus.
Compensation
Dependent upon experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.
Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters
With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access.