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SurveyVitals, Inc. is a fast-growing healthcare analytics company that specializes in digital patient satisfaction surveys. Headquartered in Springtown, TX, SurveyVitals has offices in Boise, ID, Minneapolis, MN, and Novi, MI. We are looking for driven, energetic, problem-solvers to join our team.

Development

Software Engineer

Location: Boise, ID

Opportunity
The primary responsibility of the Software Engineer is to develop information systems by designing, developing and installing software solutions.

Responsibilities
The primary responsibility of the Software Engineer is to develop information systems by designing, developing and installing software solutions.
Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
Prepares and installs solutions by determining and designing system specifications, standards, and programming.
Improves operations by conducting systems analysis; recommending changes in policies and procedures.
Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks.
Protects operations by keeping information confidential.
Provides information by collecting, analyzing, and summarizing development and service issues.
Accomplishes engineering and organization mission by completing related results as needed.
Develops software solutions by studying information needs; conferring with users; studying systems flow, data usage, and work processes; investigating problem areas; following the software development lifecycle.

Qualifications
Bachelor’s Degree in Computer Science/Engineering/Applied Mathematics or equivalent 4+ years Industry experience with references and code examples.
3-5 years hands-on software development experience for best consideration.
Experience with PHP or another language for developing SaaS.
Experience with SQL relational databases eg. MySQL, MsSQL, CMS such as WordPress.
Must have exceptional communication skills and ability to get along well with others.
Ability to prioritize and adjust to the changing demands of the position.
Required ability to handle and adapt to stressful situations.
Proactively manage support pipeline.

Compensation
Competitive salary, above industry average performance bonus program, a comprehensive benefits package including medical, dental, retirement plan with company match, PTO and paid holidays.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Minneapolis, MN and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.

Client Experience and Support

Technical Account Specialist/Client Onboarder

Location: Minneapolis, MN

Opportunity
The Technical Account Specialist will facilitate client on-boarding from signed contract to first data file upload. You will ensure a smooth and friendly on-boarding process and will take ownership of enrolling incoming clients into new systems; will clearly communicate each step of the process and continue to support the client as needed with technical advice and/or customer service.

Responsibilities
Responsible for sending the client setup requirements needed to complete the on-boarding project.
Responsible for tracking the progress of the integration by guiding clients through corrective steps, providing answers to clients by identifying problems and researching answers.
Avoids legal challenges by monitoring compliance with security, HIPAA, and client agreements.
Participates in development of client training programs by identifying learning issues; recommending instructional language. Being able to direct clients to use a product as it is intended to get the most out of their experience.
Improves system performance by identifying problems and recommending changes to the Development Team.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Ensure there is proper documentation.
Other duties as assigned by supervisor.

Qualifications
Ability to communicate clearly and effectively, both orally and written at all levels within the organization.
Great customer service and data entry abilities.
Strong Excel skills are required.
Demonstrated ability to work in a fast paced environment and maintain a high level of confidentiality.
Strong technical ability with proven process management skills.
Strong attention to detail and ability to multi-task.
Strong computer knowledge and the ability to learn new systems is a must.
3-5 years of customer service training or experience.
Associate’s or Bachelor’s degree preferred.

Compensation
$38,000 to $42,000 per year with a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO and paid holidays.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Minneapolis, MN and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.