Careers & Opporunities

SurveyVitals, Inc. is a fast-growing healthcare analytics company that specializes in digital patient satisfaction surveys. Headquartered in Springtown, TX, SurveyVitals has offices in Boise, ID, Minneapolis, MN, and Novi, MI. We are looking for driven, energetic, problem-solvers to join our team.

Think you’d be a good fit? Send your cover letter and resume to jobs@surveyvitals.com

Available Positions

Client Account Manager

Location: Boise, ID

Opportunity

Client Account Manager responsibilities include developing strong relationships with customers, connecting with key points of contact, and demonstrating the full value of the SurveyVitals solution. The CAM must be a fearless customer service champion committed to demonstrating the value of full engagement with SurveyVitals solutions. Account Managers also answer client queries and identify new growth potential among existing customers. In this role, you will liaise with cross-functional internal teams (including Business Development and Software Development departments) to improve the entire customer experience.

Ideally, candidates for this role will know how to meet ambitious individual and team-wide performance goals. Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services for the long-term.

Requirements
  • Strong aptitude for project management and technical abilities for successful and timely onboarding of new clients.
  • Serve as the main point of contact for all client account matters.
  • Build and maintain strong, long lasting client relationships.
  • Must be excited to approach changing priorities with positivity and a desire to grow the business.
  • Capable of discussing pricing and agreements to maximize profitability.
  • Implement training for the client and instruct on best practices, meaningful use, and data interpretation.
  • Accountable for monitoring compliance with security, HIPAA, and client agreements.
  • Ability to direct clients to fully utilize our product for optimal results.
  • Identify opportunities for improvements and recommend changes where appropriate to the Development Team.
  • Commit to consistent growth and enjoy a variety of learning opportunities.
  • Ensure there is proper documentation for all client interactions.
  • Other duties as assigned by supervisor.
Qualifications
  • Ability to take a project from inception to long-term completion maintaining timelines and team focus.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Experience delivering client-focused solutions to meet customer needs.
  • Demonstrated ability to work in a fast paced environment and maintain a high level of confidentiality.
  • Solid experience with relationship management software and MS Office.
  • A willingness to learn new software and systems quickly.
  • Self-motivated individual who is capable of flexibility in working alone and closely with teams.
  • 3-5 years of customer service training or experience is required.
  • Bachelor’s degree preferred.
  • A background in healthcare is a plus.
Compensation

Depends on experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.


Business Development Representative

Location: Boise, ID

Opportunity

SurveyVitals, Inc. is a rapidly expanding healthcare analytics company that specializes in digital patient satisfaction surveys. We are looking for driven, adaptable, energetic, problem-solvers to join our team in Boise, Idaho.

The Business Development Representative will be an autonomous self-starter with a positive attitude and excellent time management skills. The successful candidate will participate in a fast-paced, inside sales and Business Development team.

About the Position
  • Develop strong knowledge of the solution and value to prospects.
  • Participate and assist in the development of a strong pipeline of new customers through direct or indirect customer contact and prospecting.
  • Conduct high-level research to identify prospects.
  • Make initial calls to engage prospects with our unique solution.
  • Identify and help to develop strategic relationships with potential clients.
  • Assist with the coordination of events like webinars, conference scheduling, etc.
  • This is an inside position; excessive travel is not required. Travel includes but is not limited to conventions and organization retreats.
  • Add and update contacts in our CRM system.
  • Exemplary note taking also shared in our CRM system.
  • Create and maintain documentation for all tasks.
Required Skills
  • Exceptional time management skills and be able to multitask in a fast-paced environment.
  • Optimistic, flexible and proactive attitude.
  • Strong interpersonal skills and the ability present to potential new clients and skillfully differentiate SurveyVitals services from the competition’s.
  • Ability and drive to maximize referral potential.
  • Detail-oriented with reliable follow-through.
  • Excellent written and verbal communication skills.
  • Microsoft office proficiency required along with advanced computer skills.
  • Associate’s degree or 3+ years equivalent job experience required.
  • Experience in healthcare or healthcare sales is a plus.
Compensation

Depends on experience and includes a comprehensive benefits package including medical and dental insurance, retirement plan with company match, PTO, paid holidays and above industry standard bonus program.

Send resume and cover letter to jobs@surveyvitals.com. Principals only; no recruiters

With offices in both Novi, MI, and Boise, ID, Skype availability for interviews is a must. SurveyVitals is an equal opportunity employer and is equipped for handicap access. Telecommuting is not an option for this position. Physical presence is required.