Best Practice – Business card with personal cell phone number

Dr. John Dalton

Dr. John Dalton, Chief Quality Officer of PhyMed Healthcare Group, has a unique approach to providing top quality patient care. At the end of each visit, he hands the patient his business card. Not such an unusual practice, until the patient notices that he’s included his personal, private mobile phone number on the card. Dr. Dalton believes giving patients access to their providers is important. “Patients should be able to reach a real person when they need help. Otherwise, we’re no better than the cable company.”

Some providers may be concerned about a deluge of patient calls, but Dr. Dalton has only received a handful calls in more than two years. However, the mere act of being available reassures patients of his interest in their wellbeing and his commitment to quality. He’s seen the success of this approach reflected in improved patient satisfaction scores.

Have a tip to share with your colleagues? Submit your best practice, and you may see it featured in the next newsletter.

July 13th, 2015 Categories: Anesthesia, Best Practices, Client Spotlight

Tags:

Our Clients – Allied Anesthesia

We always appreciate working with clients who get quality and continuous improvement. Here’s what one of our clients said:

“We believe that by providing our patients the option to give feedback about their experience, we can improve our quality of care, and better understand the experience from a different perspective. Further, we can learn from other comments that may or may not relate to anesthesiology, but rather privacy or clarity of information. The feedback helps make us aware of what we can keep in mind during our interactions with our patients.”

Allied Anesthesia Logo

Read the full article at their website.

Thanks to everyone at Allied Anesthesia in Santa Ana, CA for making patient satisfaction a priority. Our hats are off to you!

July 13th, 2015 Categories: Anesthesia, Client Spotlight, featured

Tags: , , ,

« Previous Page

Recent Posts

MIPS 2021: Proposed Rule Key Takeaways
August 6, 2020

The Centers for Medicare and Medicaid Services (CMS) has released the Quality Payment Program (QPP) proposed rule for the 2021 performance year. To accommodate for the challenges posed by COVID-19, CMS is not proposing many significant changes to the Merit-based Incentive Payment System (MIPS) for 2021. Here are the highlights of the proposed rule for […]

COVID-19 and Patient Anxiety: Top 5 Concerns
July 23, 2020

It’s not uncommon for patients visiting the doctor to experience anxiety related to their symptoms, diagnosis, or treatment. The spread of the novel coronavirus, COVID-19, has introduced a new type of anxiety for many patients: the fear of exposure to the virus. Many Americans are even avoiding medical care due to fear of contracting the […]

New Features: Telehealth Survey and Updated Survey Interface
June 16, 2020

The SurveyVitals solution is continuously evolving to fit our users’ unique needs–healthcare organizations of all sizes and specialties. Improvements and new developments to the online reporting patient experience platform come as a result of direct input and asks from clients. Our newly released telehealth survey solution makes it easy for practices providing both in-person visits […]

SurveyVitals Releases National COVID-19 ‘Patient Views’ Report
April 8, 2020

25% increase in those who self-report to be quarantining due to the virus BOISE, ID – SurveyVitals, Inc., the nation’s leading digital patient experience survey provider, today released its findings of an ongoing nationwide study about how the novel coronavirus (COVID-19) is impacting Americans’ lives. SurveyVitals collected and analyzed over 16,000 initial responses from patients […]