Home | Login | Sign-Up | Setup | 972-442-1484
Main Navigation

July 27, 2017
by Tim Atwell
0 comments

8 Takeaways from CMS Proposed Rule for Changes to MIPS in 2018

Proposed MIPS Changes 2018

Not fully prepared for MIPS and feeling slightly overwhelmed? You’re not alone. According to a recent report, only 8 percent of physicians feel highly knowledgeable about the MIPS program halfway through the first performance year. Even more concerning, a reported 41 percent of physicians interviewed had never even heard of MACRA or the MIPS program. Which is why it might surprise you that the Centers for Medicare and Medicaid Services (CMS) already released a long list of proposed changes for the second program year in 2018.

July 18, 2017
by Tim Atwell
0 comments

8 Tips for Physicians Using Social Media

Social media presents a great opportunity for practices and providers to share knowledge and connect with their community. However, when used incorrectly, social media can cause a host of PR and legal issues. Here are some of the Do’s and Don’ts for providers when venturing into the world of social media.

 

June 1, 2017
by Kyra Maples
0 comments

Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer

SurveyVitals LogoSPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

April 28, 2017
by Kyra Maples
0 comments

Contact Me Department Available Now!

Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes sorting through contact requests faster and easier, it also gives organizations the ability to identify commonalities among patients and track trending.

April 11, 2017
by Kyra Maples
0 comments

New Feature! Keyword Reporting for Patient Comments


Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.

March 14, 2017
by Kyra Maples
1 Comment

Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.

Acquisition Adds CAHPS Administration to SurveyVitals Offerings

SurveyVitals Logo SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient satisfaction surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services.

Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients. Based in Novi, Michigan, the company quickly expanded, becoming one of only 37 vendors in the United States certified by the Centers for Medicare and Medicaid Services to administer CAHPS surveys.

January 9, 2017
by Kyra Maples
0 comments

Preparing for MIPS? Four Things To Know for 2017

MIPS program
The start of the new year marks one of the biggest changes Medicare has seen it its 50 years – the transition to the new Quality Payment Program (QPP) under MACRA. The QPP overhauls the way in which clinicians treating Medicare patients are reimbursed and combines and sunsets three big CMS programs: Meaningful Use, the Physician Quality Reporting System, and the Value-Based Payment Modifier. Your participation decisions in 2017 and how your scores compare to your peers will affect your Medicare reimbursement in 2019. Checkout the four key takeaways and be sure to as more information from CMS becomes available.

November 30, 2016
by Kyra Maples
1 Comment

Surgical Outcome Data with New GSOS Survey

blog-post-heading

What is GSOS?
Track patients through the entire surgical care continuum with SurveyVitals. Designed to partner with our primary patient satisfaction surveys (APSQ/SPSQ) as a follow-up, the Global Surgical Outcomes Survey (GSOS) helps you identify gaps in care and spot opportunities to improve outcomes.

October 11, 2016
by Kyra Maples
0 comments

5 Ways to Boost Response Rates to Patient Surveys

1. Ask patients to complete the survey!
This one might seems obvious, but it is oftentimes overlooked. Building time into your routine to quickly inform patients they will be receiving a short survey about the quality of their care and asking them to complete it can go a long way in increasing response rates. For even more success, take a two-pronged approach, having both reception and providers give patients a friendly heads-up.

October 11, 2016
by Kyra Maples
0 comments

Are you ready to make the switch? APSQ 2.0 has arrived!

Exciting news for our anesthesiology clients surrounding a new version of the Anesthesia Patient Satisfaction Questionnaire, the APSQ 2.0. With your input, we’ve optimized the survey, reducing the number of primary questions by 50% while adding the ability to delve into negative patient responses by asking a patient to provide detail on why they’ve given a low score. Additionally, you now have the ability to add interactive provider photos to the survey (as seen below), ensuring higher quality feedback via patient recognition of their care provider. Even better, beta clients using the APSQ 2.0 saw up to a 70% response rate!
apsq-2-new-mock_centered
Ready to get started or want to learn more? Fill out the form below, or contact your client account manager. You can also email us at support@surveyvitals.com.