SurveyVitals Awarded CMS Approval to Administer HCAHPS

approved hcahps vendor

BOISE, ID (Press Release) – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare Services (CMS) to administer the HCAHPS survey. The company becomes one of only 28 certified vendors in the nation.

“This approval is significant in that it allows us to provide a truly end-to-end patient experience solution for our hospital clients,” said Bob Vosburgh, CEO of SurveyVitals. “With our current digital infrastructure, HCAHPS was really the only missing piece.”

Hospitals are required to administer the HCAHPS survey as a part of the federal Value Based Purchasing program, which is a determinant of Medicare reimbursement. CMS also assigns hospitals a public star rating using HCAHPS survey results as a part of its consumer-facing initiative, Hospital Compare.

“Hospitals relying on traditional paper survey models alone continue to find that it’s simply too expensive and not yielding enough meaningful data to drive their quality improvement programs,” continued Vosburgh. “Our streamlined solution offers these groups significant savings without sacrificing quality or reporting features.”

By pairing HCAHPS with SurveyVitals’ pre-existing digital offerings, hospitals have the ability to meet all of their patient experience needs with a single vendor. The SurveyVitals full hospital solution includes:

  • Seamless, automated data transfer
  • Patient survey administration, including both HCAHPS and digital experience surveys to the entire patient population
  • Real-time, online reporting portal for administrator and provider users
  • Actionable, provider-specific experience data for providers such as hospitalists, anesthesiologists, emergency room physicians, as well as nursing staff
  • Automated alert system and provider improvement resources
  • Reputation management tools to drive SEO and potential patients to medical facilities

In addition to HCAHPS, SurveyVitals is certified to administer the Merit-Based Incentive Payment System CAHPS (CAHPS for MIPS) , Accountable Care Organization CAHPS (ACO CAHPS), Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS), Hospice CAHPS, Home-Health CAHPS (HHCAHPS), In-Center Hemodialysis CAHPS (ICH CAHPS), and Patient-Centered Medical Home CAHPS (CAHPS PCMH).

CAHPS is a program and registered trademark of the U.S. Agency for Healthcare Research and Quality.

About SurveyVitals

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 85 specialties.

Contact

Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here or call us at 972-442-1484.

June 7th, 2018 Categories: featured

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New research finds unverified patient reviews an unreliable guide

Unverified online patient reviews do not always correlate with actual patient experience, according to a new study published by the Mayo Clinic.

Can you trust what people say about doctors online?

That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014. The results of the study, which were released in the April edition of the Mayo Clinic Proceedings, corroborate what physicians have been saying for a long time: Unverified online reviews often present an inaccurate depiction of physicians and their practices.

Here’s what happened.

Researchers collected online patient reviews for two groups: 113 physicians who had received at least one negative online review (<50% of possible score), and 113 physicians who had never received any negative online reviews. The researchers then tracked these physicians’ performance over the next several months using verified, tested patient satisfaction surveys. (similar to SurveyVitals’ 360° Survey Solution).

After analyzing the verified patient satisfaction scores, the results were clear: There was no correlation between negative online reviews and patient satisfaction scores.

So to answer the original question-

No, you can’t always trust what people are saying about doctors online.

Why it’s important.

In the digital age, online reputation is paramount to success. Not sure about that? Check out this study that found 54% of millenials look online before choosing a doctor.

Online reviews can create a ripple effect that impacts everything from choosing a doctor to perception of care received. As patients approach healthcare with an evolving consumer mindset, and as the healthcare industry shifts toward a pay for performance model, negative perceptions will inevitably damage an organization’s bottom line.

The unsettling part is that in most cases anyone can go online and write these reviews, regardless of whether or not they’ve ever interacted with the physician. This exacerbates the problem that the loudest voices on the internet tend to be the most upset, creating an unbalanced portrayal that isn’t necessarily representative of a practice’s entire patient population.

The researchers at the Mayo Clinic encapsulated this issue best when they wrote, “Perhaps the time has come for improved mechanisms to support health care organizations and their physicians to allow a more qualified and verified form of PSS scores to be included online in an attempt to overcome often single and unsubstantiated online reviews by open source online websites.”

So what can we do?

The best way to protect your organization’s online reputation is to share your verified patient ratings with the world. SurveyVitals’ Provider Widget is the easiest way to share and promote your verified reviews.

Here’s how it works.

The Provider Widget displays actual feedback from actual patients. Instead of unreliable, unverified reviews from strangers on the internet, the Provider Widget automatically gathers data from the patient population as they submit their patient experience surveys.

provider widget patient reviews

Ultimately, the verified reviews give patients the confidence they need in choosing a provider to treat them. SurveyVitals’ Provider Widget shows ratings from not just a few, but often from thousands of verified patient to generate a trustworthy source of information.

Harnessing the power of actual patient ratings creates a competitive advantage against peers who rely on unverified reviews. Patients who see the ratings on the Provider Widget know that they are getting an accurate representation of their provider’s performance.

Provider Widget

How to set up the Provider Widget.

If you aren’t currently utilizing the SurveyVitals solution, schedule a demo to learn more about how SurveyVitals can help your organization with patient experience surveys, CAHPS surveys, MIPS Improvement Activities, the Provider Widget, and more.

If you are already running the SurveyVitals solution, please contact your support team or email support@surveyvitals for help setting up your widget.

By providing the information and tools to help people make informed decisions, we can work toward making a better healthcare systems for both physicians and providers. Better insights can lead to better outcomes for everyone involved.

April 6th, 2018 Categories: featured, Outpatient Practice, Patient Experience, Product Features, Reputation Management

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New Data Submission Interface for Quality Payment Program

New Data Submission Interface

On January 2, the Centers for Medicare and Medicaid (CMS) launched a new data submission system for groups and clinicians participating in the Quality Payment Program.

Here are some key points:

Clinicians now submit all their 2017 performance data in the same place.

Previously, under the various CMS legacy programs, clinicians had to use multiple mechanisms to submit performance data. CMS has now consolidated the data submission process to a single access point via an online portal, making it easier for clinicians and vendors to submit data.

The submission period for the 2017 QPP performance year runs from January 2, 2018, to March 31, 2018.

For groups using the CMS Web Interface, the submission period runs from January 22, 2018 to March 16, 2018.

How to submit performance data?

To submit performance data, clinicians must visit the QPP website. Once on the QPP website, users can login by entering their EIDM User ID and password. Users may have used this ID and password in the past to login to the CMS Enterprise Portal.

If you don’t have an EIDM User ID and password, you can create an account on the CMS Enterprise website.

In the portal, clinicians have the option to choose between multiple data submission options, including Qualified Clinical Data Registries (QCDRs), qualified registries, attestation, or the CMS Web Interface.

Data can be uploaded incrementally throughout the submission period. Groups and clinicians are not required to upload all of their data at once. However, all performance data must be uploaded before the submission period deadline.

For Merit-based Incentive Payment System (MIPS) participants, real-time initial scoring updates will appear as performance data is tallied on the site. This scoring may change as new data is uploaded, or if new benchmarks take effect. Note that special status, Alternative Payment Model (APM) status, and Qualifying APM Participant status (QP), will not initially appear in each category score.

Final scores will appear after the submission period closes.

For more information about the Quality Payment Program, see our guide.

January 3rd, 2018 Categories: Anesthesia, featured, MIPS, Outpatient Practice

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Virtual Groups for MIPS 2018

MIPS Virtual Groups 2018

An important deadline is approaching for groups and physicians participating in MIPS in 2018. December 31 marks the last day for clinicians to notify CMS that they are electing to participate in a Virtual Group for MIPS 2018.

If you aren’t familiar with Virtual Groups, you aren’t alone. Virtual Groups are a brand new option for MIPS participants in 2018 (Just one of several changes that CMS is implementing – check the details in this blog post). These Virtual Groups allow clinicians from around the country to team up with each other to help satisfy MIPS requirements.

To help groups and clinicians prepare to participate in a Virtual Group in 2018, we have compiled some FAQ about the program from the final rule published by CMS.

What is a Virtual Group?

A Virtual Group is defined as a combination of two or more TINs assigned to one or more solo practitioners or one or more groups consisting of 10 or fewer eligible clinicians that elect to form a virtual group for a performance period for a year. There is currently no limit on the number of TINs that can participate in a virtual group (i.e. one provider might have multiple TINs from multiple practice locations and can form a virtual group as a solo practitioner). Virtual Groups have the flexibility to work with other groups or types of practices from any location. This could open the door for more clinicians to join the program and work with their peers, regardless of their geographical proximity.

What is the deadline to notify CMS about a Virtual Group?

Individual MIPS eligible clinicians or groups electing to be in a Virtual Group must make their election prior to the start of the applicable performance period and cannot change their election during the performance period. The deadline for such an election was recently extended to December 31, 2017.

Can me or my group participate in multiple Virtual Groups?

No. Each eligible clinician or group may only elect to be in one Virtual Group at a time. In the case of a group, the election applies to all MIPS eligible clinicians (NPIs) in the group.

How are Virtual Groups identified for reporting purposes?

Each MIPS eligible clinician who is part of a Virtual Group will be identified by a unique Virtual Group participant identifier. This unique identifier is composed of a combination of the following identifiers: 1) Virtual Group identifier (established by CMS) 2) TIN number and 3) NPI number.

Are there different reporting requirements for Virtual Groups?

Virtual Groups have the same reporting requirements as other MIPS participants. There are still special exceptions for non-patient facing practices, small practices, rural practices, and practices with HSPA status. For the most part, policies that apply to regular group reporting also apply to virtual group reporting.

What are the steps to form a Virtual Group?

1. Determining eligibility – Contact TA representative

2. Executing formal written agreements – TINs comprising a virtual group must establish a written formal agreement between each member of a virtual group prior to election

3. Submitting formal election registration – On behalf of the virtual group, the official designated virtual group representative must submit an election by December 31, 2017. – Such an election will occur via email to the Quality Payment Program Service Center using the following email address: MIPS_VirtualGroups@cms.hhs.gov – Submission must include, at a minimum, information pertaining to each TIN and NPI associated with the virtual group and contact information for the virtual group representative. – Each TIN associated w/the virtual group – Each NPI associated with the virtual group – Name of the virtual group representative – Affiliation of the virtual group representative to the virtual group – Contact information for the virtual group representative – Confirmation through acknowledgement that a formal written agreement has been established between each member of the virtual group (solo practitioner or group) prior to election and each eligible clinician is aware of participating in a MIPS virtual group for an applicable performance period. – Each party must retain a copy of the virtual groups written agreement and is subject to the MIPS data validation and audit process.

4. Allocating resources for virtual group implementation and related activities

If approved to participate in a virtual group, CMS will contact your group representative via email to notify them of their status and issue a virtual group identifier for performance.

How to formally elect to participate in a Virtual Group?

CMS released a Virtual Group Toolkit to get started with the election process. It can be downloaded here.

Can SurveyVitals help meet MIPS requirements?

Yes! SurveyVitals is a CMS-certified CAHPS vendor ready to administer CAHPS for MIPS. Additionally, SurveyVitals can help organizations meet 6 different Improvement Activities to satisfy MIPS requirements. And if you are an anesthesiologist, we can also help you meet a measure in the Quality Category via QCDR reporting.

Where to start?

Schedule a demo today to learn more about how SurveyVitals can help with MIPS in 2018.

November 27th, 2017 Categories: featured, MIPS

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Do Not Miss This MIPS Reporting Deadline

MIPS 2017
Avoiding A MIPS Negative Payment Adjustment

October 2nd marks the very last day for eligible clinicians to start collecting MIPS data for partial year submission. If this fall reporting deadline is missed, clinicians and/or groups will not be eligible to receive a positive payment adjustment in 2019. Rather, they will be faced with two outcomes:

  1. Submit the minimum amount of data and receive a neutral payment adjustment
  2. Submit no data and receive a downward payment adjustment (up to -4%)

Given the flexibility of the MIPS program this year, it would be a missed opportunity for groups and clinicians to submit just 90-days of performance data to Medicare to earn a moderate positive payment adjustment – maybe even the max adjustment – in 2019. Learn more about MIPS and “Pick Your Pace” here.

MIPS Pick Your Pace

While it might seem a bit daunting if you haven’t started, there is still a short window of time for you and/or your group to select the required number of measures and get up and running before the partial submission deadline passes.

Partial Submission Pace

In order to participate in the ‘partial submission’ pace as outlined by the Centers for Medicare and Medicaid Services, eligible clinicians and groups will need to submit 90 consecutive days worth of performance data to Medicare across the following MIPS scoring categories:

  • Quality Category: 6 Measures
  • Advancing Care Information: 9 measures
  • Improvement Activities: a combination of measures totaling 40 points

For clinicians in rural or health professional shortage areas, or for those clinicians considered non-patient facing or “hospital-based,” you may face reduced reporting requirements. Learn more about these special status groups under MIPS here.

Selecting A Submission Mechanism and Measures

Submission methods may vary based on the measure. CMS has provided this chart to help groups and clinicians find the right reporting method for each category.

MIPS Submission Methods
Meeting Measures with SurveyVitals

Finally, SurveyVitals can help you meet a number of measures in the Improvement Activities category, including a high-weight activity. Additionally, SurveyVitals can submit data to your QCDR and help you administer CAHPS for MIPS. Want to learn more about meeting MIPS measures with SurveyVitals? Contact us at info@surveyvitals.com

September 15th, 2017 Categories: Anesthesia, featured, MIPS, Outpatient Practice

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Press Release: SurveyVitals Names New President: Dr. Robert Harrington

Robert Harrington CMO SurveyVitals

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

“Dr. Harrington is joining us at the perfect time,” said Bob Vosburgh, CEO of SurveyVitals. “He brings the physician perspective we need to properly support our rapidly growing digital solution, which not only provides health systems with patient insights critical to their quality improvement programs, but also helps them meet the ever-growing number of federal requirements for reimbursement from a single platform. Dr. Harrington’s depth of experience will be instrumental as we continue bring new and innovative ideas to market.”

Most recently, Dr. Harrington served as Chief Medical Officer of Reliant Post-Acute Care Solutions where he provided clinical leadership and oversight of the organizations Post-Acute Care Network and medical management programs. Prior to that, he served as CMO for hospitalist physician staffing firm Locum Leaders and as a hospital medicine consultant for practice restructuring and optimization. A graduate of the University of Notre Dame, Dr. Harrington completed his medical school training at Temple University School of Medicine and a residency in family medicine at The Medical Center of Delaware (Christiana Care). He is a Senior Fellow in Hospital Medicine and is a past president and board of directors member for the Society of Hospital Medicine.

SurveyVitals also recently announced its partnership with Novaetus, Inc., a CMS-certified CAHPS vendor, to fully round out the solution. With over 5 million completed digital surveys in the baseline and a new patient-reported outcomes survey, the company continues to lead the way in offering the most comprehensive digital patient experience solution available.

About SurveyVitals, Inc.

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 38 states. For more information, visit www.SurveyVitals.com

Contact

Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here.

August 24th, 2017 Categories: featured, Press Release

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8 Takeaways from CMS Proposed Rule for Changes to MIPS in 2018

MIPS Year 2 Proposed Rule
Ready or not: MIPS 2018 Proposed Rule

Not fully prepared for MIPS and feeling slightly overwhelmed? You’re not alone. According to a recent report, only 8 percent of physicians feel highly knowledgeable about the MIPS program halfway through the first performance year. Even more concerning, a reported 41 percent of physicians interviewed had never even heard of MACRA or the MIPS program. Which is why it might surprise you that the Centers for Medicare and Medicaid Services (CMS) already released a long list of changes in the proposed rule for MIPS 2018.

However, most clinicians will likely be relieved to learn of the new changes. With most of the changes aimed at aiding small practices, many of which have been struggling to adjust to the transition. CMS also opted to loosen some reporting restrictions and provide for new modes of participation in the proposed rule.

So what exactly can you expect heading into MIPS 2018? Checkout our wrap-up of key takeaways from the Proposed Rule:

1. Small practices will see some of the biggest changes

Small practices will be the most affected by the proposed changes. CMS is seeking to expand the number of clinicians who will be exempt from MIPS 2018 by increasing the low-volume threshold. In 2017, clinicians that bill Medicare Part B more than $30,000 in allowed charges per year or provide care for more than 100 unique Medicare patients annually are eligible to participate. In 2018, however, the number of clinicians exempt from MIPS will increase. The new threshold will jump to $90,000 in Part B payments or 200 unique Medicare patients annually.

2. Performance Period Adjustments

CMS is lengthening the performance period for the Quality and Cost categories from 90 days in 2017 to the full year in MIPS 2018, though CMS will not use the Cost performance scores for final score determination. For the Improvement Activities and Advancing Care Information (ACI) categories, however, the 90-day performance period will remain the same.

3. Clinicians will have the option to join Virtual Groups

Virtual groups are new to the MIPS 2018 program year. A Virtual Group is defined as a combination of 2 or more TINS who choose to participate together in MIPS. Virtual Groups have the flexibility to work with other groups or types of practices from any location. This could open the door for more clinicians to join the program and work with their peers, regardless of their geographical proximity. Learn more about Virtual Groups.

4. Small Practice Bonus

Small practices of 15 or fewer clinicians will be eligible to receive a Small Practice Bonus under the proposed rule. This bonus would add five points to a group’s score to help them meet MIPS requirements, as long as they submit data on at least one performance category in an applicable performance period.

5. Complex Care Bonus

Clinicians who provide medically complex care could be eligible to receive an adjustment by adding the average Hierarchical Conditions Category (HCC) risk score to their final MIPS 2018 score. Generally, this award would be between 1 to 3 points, based on the complexity of care provided, as determined by CMS.

6. EHR Requirements Slowed

In another reversal, CMS will allow the continued use of the 2014-edition Certified Electronic Health Record Technology in MIPS 2018, which was set to be phased out. This again is aimed at easing the burden for practices that are struggling to keep up with all the changes. Currently, many practices don’t have the resources or access to the 2015 CEHRT, which makes the transition very difficult. To encourage use of new EHR technology, CMS has proposed a scoring bonus for practices that use 2015 Edition CEHRT exclusively.

7. New Scoring Options for Facility-Based Physicians

Facility-based physicians, such as hospitalists, will have the option to use facility-based scoring for reporting. A facility-based clinician is defined as a clinician who provides at least 75 percent of their services in an inpatient hospital or emergency room setting. This includes many anesthesiologists and nurse anesthetists. Facility-based groups are defined as groups in which at least 75 percent of the individuals are facility-based clinicians. CMS hopes to align facility-based scoring with the Hospital Value-Based Purchasing (VBP) Program. The total performance score for the hospital VBP measure set would be applied to a clinician’s Quality and Cost performance categories.

8. Multiple reporting mechanisms per category allowed

For the first program year, CMS stipulated that for clinicians participating in MIPS, only one reporting mechanism is allowed per performance category (i.e. if a clinician is using a QCDR to report on a measure in the quality category, all measures in the quality category must be reported via QCDR). The Proposed Rule does away with this requirement and allows clinicians and groups to use whatever combination of reporting mechanisms that best suits their needs, regardless of category.

It is important to note that these changes to the MIPS program for 2018 are proposed changes. As a part of the federal rulemaking process, CMS is currently soliciting feedback from stakeholders and will issue a final rule in the coming months, which could include changes. Stay tuned!

To explore the proposed changes in depth, read the proposed rule here or checkout the CMS fact sheet.

Interested in learning more about SurveyVitals? Click here to sign-up for a free, no hassle product.

July 27th, 2017 Categories: Anesthesia, featured, MIPS, Outpatient Practice

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8 Tips for Physicians Using Social Media

Social Media Tips for Phsyicians

Social media presents a great opportunity for practices and providers to share knowledge and connect with their community. However, when used incorrectly, social media can cause a host of PR and legal issues. Here are some of the Do’s and Don’ts for providers when venturing into the world of social media.

Thumbs Up Do: Have a plan.
What do you hope to accomplish with social media? Who is your target audience? What will you post? Without clear goals, your social media can become scattered and hard to follow. Sticking to a clear plan will help keep your social media presence coherent and focused.

Thumbs Down Don’t: Overshare.
It may be therapeutic to write about personal experiences with patients, but it may also be illegal. Even seemingly harmless activities such as sharing a patient photo or mentioning a patient may be a breach of privacy. Remember your HIPAA training, and don’t post any personal patient information when sharing on either your personal accounts and your organization’s page.

Thumbs Up Do: Engage with your followers.
Join discussions, answer questions, and connect with followers. The personal connection will help to grow your following and improve your brand. Also, interacting with your followers will help make your content appear more often according to Facebook and other social media platform’s algorithms for how and when content is visible on a user’s timeline.

Thumbs Down Don’t: Be unprofessional.
Your social media is an extension of your practice, and it should present itself in that manner. It may be tempting to blow off some steam and vent your frustration online, but remember, anyone can see your posts.

Thumbs Up Do: Pay attention to feedback.
What types of content are your followers engaging with? What types of questions are they asking and what are they saying about your practice? Social media can be another great avenue to receive insights from your patients and even a way to market your practice. And in a time where over 2/3 of the population has a smartphone and patients are going online in unprecedented numbers when making healthcare decisions, having social media has come to be expected.

However, social media can also be a double edged sword. Frustrated patients can come to your page to blow off steam and users can leave reviews or comments with no verification that they are even a real patient. How do you handle this? Be proactive and monitor your comments diligently and work to handle concerns and questions offline or via private message. Avoid having a conflict play-out on your public timeline. Additionally, using the Provider Widget to display your verified patient reviews, star rating and top scoring areas will help establish credibility and combat the potential negative comments of a select number of users on your page.

Thumbs Down Don’t: Post too often.
If you’re posting ten times a day, your followers will likely get annoyed and stop following you. Most guides recommend a starting point of about one post per day, and adjusting according to demand. Generally, in the social media space, quality matters more than quantity.

Thumbs Up Do: Learn best practices for each platform.
Facebook, Twitter, LinkedIn and blogs all have different guidelines for photo sizes, hashtags, and character length for posts. To reach your widest audience, you may need to adjust content appropriately across platforms. The downloadable graphic below shows how photo size can change drastically between platforms.

social media

Thumbs Down Don’t: Overload the page with text.
Photos and videos can help to keep readers engaged and interested. As with most aspects of social media, it all comes down to balance. A good balance of visuals and text can help to foster compelling content.

Ready to get started with SurveyVitals? Schedule a demo today.

What are your “Do’s and Don’ts” for social media? Share them in the comments section below.

July 18th, 2017 Categories: Best Practices, featured

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Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer

Robert Harrington CMO

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

“Dr. Harrington is joining us at the perfect time,” said Bob Vosburgh, CEO of SurveyVitals. “He brings the physician perspective we need to properly support our rapidly growing digital solution, which not only provides health systems with patient insights critical to their quality improvement programs, but also helps them meet the ever-growing number of federal requirements for reimbursement from a single platform. Dr. Harrington’s depth of experience will be instrumental as we continue bring new and innovative ideas to market.”

Most recently, Dr. Harrington served as Chief Medical Officer of Reliant Post-Acute Care Solutions where he provided clinical leadership and oversight of the organizations Post-Acute Care Network and medical management programs. Prior to that, he served as CMO for hospitalist physician staffing firm Locum Leaders and as a hospital medicine consultant for practice restructuring and optimization. A graduate of the University of Notre Dame, Dr. Harrington completed his medical school training at Temple University School of Medicine and a residency in family medicine at The Medical Center of Delaware (Christiana Care). He is a Senior Fellow in Hospital Medicine and is a past president and board of directors member for the Society of Hospital Medicine.

SurveyVitals also recently announced its partnership with Novaetus, Inc., a CMS-certified CAHPS vendor, to fully round out the solution. With over 5 million completed digital surveys in the baseline and a new patient-reported outcomes survey, the company continues to lead the way in offering the most comprehensive digital patient experience solution available.

About SurveyVitals, Inc.

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 38 states. For more information, visit www.SurveyVitals.com

Contact

Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here.

June 1st, 2017 Categories: featured, Patient Experience, Press Release

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Patients rate nurses the highest in these three areas

Patients Rate Nurses Highest Header
National Nurses Week

In honor of National Nurses Week we examined 4,196 nurses and 286,738 SurveyVitals® patient satisfaction surveys received in 2016 on nurses’ behalf. Check out the top 3 rated areas for both the Anesthesia Patient Satisfaction Questionnaires (APSQ/APSQ2) and the Standard Patient Satisfaction Questionnaire (SPSQ). Are these what you expected? What do you think nurses do best?

Anesthesia Patient Satisfaction

    – 4,014 nurses (CRNA)
    – 117,714 text comments
    – 37,750 audio comments
    – 258,295 patient surveys

Patient Scored Nurses highest in these areas

SurveyVitals Anesthesia Patient Satisfaction Questionnaire (APSQ), asks 14 questions which fall into 6 question areas. Questions are based on a likert scale of 1 to 5. Patients receive surveys via SMS (text-message), Email, or Interactive Voice Response. SurveyVitals strives to send surveys to the entire patient population for the highest quality feedback.

 

 1. Ensure Comfort

 

 2. Privacy Respected

 

 3. Ease Anxiety

Provider Specific Question Areas

The following graphic represents all the areas pertinent to anesthesia providers.


Outpatient SPSQ

    – 182 nurses
    – 27,162 text comments
    – 4,190 audio comments
    – 28,443 surveys

Patient Scored Nurses highest in these areas

SurveyVitals Standard (Outpatient) Patient Satisfaction Questionnaire (SPSQ), asks 16 questions which fall into 5 question areas. Questions are based on a Likert scale of 1 to 5. Patients receive surveys via SMS (text-message), Email, or Interactive Voice Response. SurveyVitals strives to send surveys to the entire patient population for the highest quality feedback.

 

1. Courtesy

 

 2. Adequate Time

 

3. Sensitivity

 

Provider Specific Question Areas

The following graphic represents all the areas pertinent to outpatient providers.


 
*Results derived using results from 286,738 completed SurveyVitals patient surveys collected between January 1, 2016, through December 31, 2016.

Interested in learning more about the SurveyVitals solution? Schedule a demo today.

What do you think? Does this correlate with your patient experience scores?

 

May 12th, 2017 Categories: featured, Outpatient Practice, Patient Experience

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