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April 6, 2018
by Kyra Maples

New research finds unverified patient reviews an unreliable guide

Unverified online reviews do not always correlate with actual patient experience, according to a new study published by the Mayo Clinic.

Can you trust what people say about doctors online?
That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014. The results of the study, which were released in the April edition of the Mayo Clinic Proceedings, corroborate what physicians have been saying for a long time: Unverified online reviews often present an inaccurate depiction of physicians and their practices.

January 3, 2018
by Tim Atwell

New Data Submission Interface for Quality Payment Program

On January 2, the Centers for Medicare and Medicaid (CMS) launched a new data submission system for groups and clinicians participating in the Quality Payment Program.

Here are some key points:

Clinicians now submit all their 2017 performance data in the same place.

Previously, under the various CMS legacy programs, clinicians had to use multiple mechanisms to submit performance data. CMS has now consolidated the data submission process to a single access point via an online portal, making it easier for clinicians and vendors to submit data.

September 15, 2017
by Kyra Maples

Do Not Miss This MIPS Reporting Deadline

October 2nd marks the very last day for eligible clinicians to start collecting MIPS data for partial year submission. If this fall reporting deadline is missed, clinicians and/or groups will not be eligible to receive a positive payment adjustment in 2019. Rather, they will be faced with two outcomes:

1) Submit the minimum amount of data and receive a neutral payment adjustment
2) Submit no data and receive a downward payment adjustment (up to -4%)

August 24, 2017
by Kyra Maples

Press Release: SurveyVitals Names New President: Dr. Robert Harrington

SurveyVitals LogoSPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient experience surveys, today announced the appointment of Robert Harrington, MD, as SurveyVitals President and Chief Medical Officer (CMO), effective immediately. As a practicing Hospitalist, Harrington brings over 20 years of relevant industry experience to the role, having served as CMO at both Reliant Post-Acute Care Solutions and hospitalist physician staffing firm Locum Leaders.

“Dr. Harrington’s background and expertise make him a great fit for SurveyVitals as our product offerings and clientele continue to diversify,” said Robert Vosburgh, CEO of SurveyVitals. “With his proven track record of success, I am confident in Dr. Harrington’s ability to lead SurveyVitals’ mission to become an integral part of every quality program across the country.”

July 27, 2017
by Tim Atwell

8 Takeaways from CMS Proposed Rule for Changes to MIPS in 2018

Proposed MIPS Changes 2018

Not fully prepared for MIPS and feeling slightly overwhelmed? You’re not alone. According to a recent report, only 8 percent of physicians feel highly knowledgeable about the MIPS program halfway through the first performance year. Even more concerning, a reported 41 percent of physicians interviewed had never even heard of MACRA or the MIPS program. Which is why it might surprise you that the Centers for Medicare and Medicaid Services (CMS) already released a long list of proposed changes for the second program year in 2018.

July 18, 2017
by Tim Atwell

8 Tips for Physicians Using Social Media

Social media presents a great opportunity for practices and providers to share knowledge and connect with their community. However, when used incorrectly, social media can cause a host of PR and legal issues. Here are some of the Do’s and Don’ts for providers when venturing into the world of social media.


June 1, 2017
by Kyra Maples

Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer

SurveyVitals LogoSPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

April 28, 2017
by Kyra Maples

Contact Me Department Available Now!

Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes sorting through contact requests faster and easier, it also gives organizations the ability to identify commonalities among patients and track trending.

April 11, 2017
by Kyra Maples

New Feature! Keyword Reporting for Patient Comments

Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.

March 14, 2017
by Kyra Maples
1 Comment

Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.

Acquisition Adds CAHPS Administration to SurveyVitals Offerings

SurveyVitals Logo SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient satisfaction surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services.

Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients. Based in Novi, Michigan, the company quickly expanded, becoming one of only 37 vendors in the United States certified by the Centers for Medicare and Medicaid Services to administer CAHPS surveys.