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September 15, 2017
by Kyra Maples
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Do Not Miss This MIPS Reporting Deadline

October 2nd marks the very last day for eligible clinicians to start collecting MIPS data for partial year submission. If this fall reporting deadline is missed, clinicians and/or groups will not be eligible to receive a positive payment adjustment in 2019. Rather, they will be faced with two outcomes:

1) Submit the minimum amount of data and receive a neutral payment adjustment
2) Submit no data and receive a downward payment adjustment (up to -4%)

September 15, 2017
by Kyra Maples
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Upcoming Scheduled Maintenance

To ensure the highest level of service and security for clients, SurveyVitals will be performing upgrades to its servers starting Saturday, October 21 at 11:00 PM CT and completing on Sunday, October 22 at 7:00 AM CT. During this planned maintenance period, users and APIs will be unable to access the SurveyVitals portal.

We apologize for any inconveniences caused by this service interruption.

Thank you for your understanding and support,

The SurveyVitals Team

July 18, 2017
by Tim Atwell
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8 Tips for Physicians Using Social Media

Social media presents a great opportunity for practices and providers to share knowledge and connect with their community. However, when used incorrectly, social media can cause a host of PR and legal issues. Here are some of the Do’s and Don’ts for providers when venturing into the world of social media.

 

June 6, 2017
by Tim Atwell
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Top 10% Spotlight: Great River Health Systems

Congratulations to Great River Health Systems for earning top honors for an outstanding Patient Experience in the first quarter of 2017. Four locations from Great River Health Systems ranked in the Top 10% nationally for overall patient experience based on composite scores. Learn more about SurveyVitals Top 10% Award.

Great River Pulmonology

Great River Eye Specialists

Great River Medicine Specialists

Great River Clinic, Mediapolis

June 1, 2017
by Kyra Maples
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Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer

SurveyVitals LogoSPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

May 12, 2017
by Tim Atwell
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Patients rate nurses the highest in these three areas

In honor of National Nurses Week we examined 4,196 nurses and 286,738 SurveyVitals® patient satisfaction surveys received in 2016 on nurses’ behalf. Check out the top 3 rated areas for both the Anesthesia Patient Satisfaction Questionnaires (APSQ/APSQ2) and the Standard Patient Satisfaction Questionnaire (SPSQ).

Are these what you expected? What do you think nurses do best?


Anesthesia Patient Satisfaction

– 4,014 nurses (CRNA)
– 117,714 text comments
– 37,750 audio comments
– 258,295 patient surveys

April 28, 2017
by Kyra Maples
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Contact Me Department Available Now!

Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes sorting through contact requests faster and easier, it also gives organizations the ability to identify commonalities among patients and track trending.

April 11, 2017
by Kyra Maples
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New Feature! Keyword Reporting for Patient Comments


Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.

March 14, 2017
by Kyra Maples
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Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.

Acquisition Adds CAHPS Administration to SurveyVitals Offerings

SurveyVitals Logo SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient satisfaction surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services.

Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients. Based in Novi, Michigan, the company quickly expanded, becoming one of only 37 vendors in the United States certified by the Centers for Medicare and Medicaid Services to administer CAHPS surveys.

January 9, 2017
by Kyra Maples
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Preparing for MIPS? Four Things To Know for 2017

MIPS program
The start of the new year marks one of the biggest changes Medicare has seen it its 50 years – the transition to the new Quality Payment Program (QPP) under MACRA. The QPP overhauls the way in which clinicians treating Medicare patients are reimbursed and combines and sunsets three big CMS programs: Meaningful Use, the Physician Quality Reporting System, and the Value-Based Payment Modifier. Your participation decisions in 2017 and how your scores compare to your peers will affect your Medicare reimbursement in 2019. Checkout the four key takeaways and be sure to as more information from CMS becomes available.