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April 6, 2018
by Kyra Maples

New research finds unverified patient reviews an unreliable guide

Unverified online reviews do not always correlate with actual patient experience, according to a new study published by the Mayo Clinic.

Can you trust what people say about doctors online?
That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014. The results of the study, which were released in the April edition of the Mayo Clinic Proceedings, corroborate what physicians have been saying for a long time: Unverified online reviews often present an inaccurate depiction of physicians and their practices.

January 3, 2018
by Tim Atwell

New Data Submission Interface for Quality Payment Program

On January 2, the Centers for Medicare and Medicaid (CMS) launched a new data submission system for groups and clinicians participating in the Quality Payment Program.

Here are some key points:

Clinicians now submit all their 2017 performance data in the same place.

Previously, under the various CMS legacy programs, clinicians had to use multiple mechanisms to submit performance data. CMS has now consolidated the data submission process to a single access point via an online portal, making it easier for clinicians and vendors to submit data.

November 27, 2017
by Tim Atwell

Virtual Groups for MIPS 2018

MIPS Virtual Groups 1024x500

An important deadline is approaching for groups and physicians participating in MIPS in 2018. December 31 marks the last day for clinicians to notify CMS that they are electing to participate in a Virtual Group for MIPS 2018.

If you aren’t familiar with Virtual Groups, you aren’t alone. Virtual Groups are a brand new option for MIPS participants in 2018 (Just one of several changes that CMS is implementing – check the details in this blog post). These Virtual Groups allow clinicians from around the country to team up with each other to help satisfy MIPS requirements.

September 15, 2017
by Kyra Maples

Do Not Miss This MIPS Reporting Deadline

October 2nd marks the very last day for eligible clinicians to start collecting MIPS data for partial year submission. If this fall reporting deadline is missed, clinicians and/or groups will not be eligible to receive a positive payment adjustment in 2019. Rather, they will be faced with two outcomes:

1) Submit the minimum amount of data and receive a neutral payment adjustment
2) Submit no data and receive a downward payment adjustment (up to -4%)

July 18, 2017
by Tim Atwell

8 Tips for Physicians Using Social Media

Social media presents a great opportunity for practices and providers to share knowledge and connect with their community. However, when used incorrectly, social media can cause a host of PR and legal issues. Here are some of the Do’s and Don’ts for providers when venturing into the world of social media.


June 6, 2017
by Tim Atwell

Top 10% Spotlight: Great River Health Systems

Congratulations to Great River Health Systems for earning top honors for an outstanding Patient Experience in the first quarter of 2017. Four locations from Great River Health Systems ranked in the Top 10% nationally for overall patient experience based on composite scores. Learn more about SurveyVitals Top 10% Award.

Great River Pulmonology

Great River Eye Specialists

Great River Medicine Specialists

Great River Clinic, Mediapolis

June 1, 2017
by Kyra Maples

Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer

SurveyVitals LogoSPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

May 12, 2017
by Tim Atwell

Patients rate nurses the highest in these three areas

In honor of National Nurses Week we examined 4,196 nurses and 286,738 SurveyVitals® patient satisfaction surveys received in 2016 on nurses’ behalf. Check out the top 3 rated areas for both the Anesthesia Patient Satisfaction Questionnaires (APSQ/APSQ2) and the Standard Patient Satisfaction Questionnaire (SPSQ).

Are these what you expected? What do you think nurses do best?

Anesthesia Patient Satisfaction

– 4,014 nurses (CRNA)
– 117,714 text comments
– 37,750 audio comments
– 258,295 patient surveys

April 28, 2017
by Kyra Maples

Contact Me Department Available Now!

Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes sorting through contact requests faster and easier, it also gives organizations the ability to identify commonalities among patients and track trending.

April 11, 2017
by Kyra Maples

New Feature! Keyword Reporting for Patient Comments

Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.