Press Release: SurveyVitals Names New President: Dr. Robert Harrington

Robert Harrington CMO SurveyVitals

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

“Dr. Harrington is joining us at the perfect time,” said Bob Vosburgh, CEO of SurveyVitals. “He brings the physician perspective we need to properly support our rapidly growing digital solution, which not only provides health systems with patient insights critical to their quality improvement programs, but also helps them meet the ever-growing number of federal requirements for reimbursement from a single platform. Dr. Harrington’s depth of experience will be instrumental as we continue bring new and innovative ideas to market.”

Most recently, Dr. Harrington served as Chief Medical Officer of Reliant Post-Acute Care Solutions where he provided clinical leadership and oversight of the organizations Post-Acute Care Network and medical management programs. Prior to that, he served as CMO for hospitalist physician staffing firm Locum Leaders and as a hospital medicine consultant for practice restructuring and optimization. A graduate of the University of Notre Dame, Dr. Harrington completed his medical school training at Temple University School of Medicine and a residency in family medicine at The Medical Center of Delaware (Christiana Care). He is a Senior Fellow in Hospital Medicine and is a past president and board of directors member for the Society of Hospital Medicine.

SurveyVitals also recently announced its partnership with Novaetus, Inc., a CMS-certified CAHPS vendor, to fully round out the solution. With over 5 million completed digital surveys in the baseline and a new patient-reported outcomes survey, the company continues to lead the way in offering the most comprehensive digital patient experience solution available.

About SurveyVitals, Inc.

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 38 states. For more information, visit www.SurveyVitals.com

Contact

Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here.

August 24th, 2017 Categories: featured, Press Release

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Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer

Robert Harrington CMO

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities throughout his career with an emphasis on quality.

The appointment is key to SurveyVitals’ ongoing strategy to disrupt the patient survey industry by redefining the way in which patients provide feedback to their providers. In his new position, Dr. Harrington will focus on meeting clients’ needs as the company continues to expand as well as provide support and direction for the development of new features.

“Dr. Harrington is joining us at the perfect time,” said Bob Vosburgh, CEO of SurveyVitals. “He brings the physician perspective we need to properly support our rapidly growing digital solution, which not only provides health systems with patient insights critical to their quality improvement programs, but also helps them meet the ever-growing number of federal requirements for reimbursement from a single platform. Dr. Harrington’s depth of experience will be instrumental as we continue bring new and innovative ideas to market.”

Most recently, Dr. Harrington served as Chief Medical Officer of Reliant Post-Acute Care Solutions where he provided clinical leadership and oversight of the organizations Post-Acute Care Network and medical management programs. Prior to that, he served as CMO for hospitalist physician staffing firm Locum Leaders and as a hospital medicine consultant for practice restructuring and optimization. A graduate of the University of Notre Dame, Dr. Harrington completed his medical school training at Temple University School of Medicine and a residency in family medicine at The Medical Center of Delaware (Christiana Care). He is a Senior Fellow in Hospital Medicine and is a past president and board of directors member for the Society of Hospital Medicine.

SurveyVitals also recently announced its partnership with Novaetus, Inc., a CMS-certified CAHPS vendor, to fully round out the solution. With over 5 million completed digital surveys in the baseline and a new patient-reported outcomes survey, the company continues to lead the way in offering the most comprehensive digital patient experience solution available.

About SurveyVitals, Inc.

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 38 states. For more information, visit www.SurveyVitals.com

Contact

Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here.

June 1st, 2017 Categories: featured, Patient Experience, Press Release

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Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.

CAHPS Press Release Header

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient experience surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services.

Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients. Based in Novi, Michigan, the company quickly expanded, becoming one of only 37 vendors in the United States certified by the Centers for Medicare and Medicaid Services to administer CAHPS surveys.

“Not only does Novaetus’s extensive experience with CAHPS and other federal programs enhance our client experience but, more importantly, our vision and values align,” said Bob Vosburgh, CEO of SurveyVitals. “Novaetus’s reputation for putting clients first blends nicely with our own. We look forward to further expanding our client solutions and challenging the status quo.”

Novaetus’s CAHPS certifications include Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS), Physician Quality Reporting System CAHPS (CAHPS for PQRS), Home Health CAHPS (HHCAHPS), In-Center Hemodialysis CAHPS (ICH CAHPS), CAHPS Hospice Survey (Hospice CAHPS), and CAHPS Patient-Centered Medical Home (CAHPS PCMH).

“We are excited to be able to provide an amazing combination of surveys with a phenomenal company,” said founder and president of Novaetus Lori Moshier. “SurveyVitals’s impressive digital solution integrates perfectly with what we do at Novaetus. Together we will make a greater impact on patient care.”

Moshier joins SurveyVitals as CAHPS Program Director. She brings a wealth of industry knowledge and oversees day-to-day operations of CAHPS administration and other survey projects. Novaetus employees remain in their current roles and same organizational reporting structure.

SurveyVitals will maintain its headquarters in Springtown, TX, with additional offices in Minneapolis, MN, Boise, ID and Novi, MI. With the acquisition, SurveyVitals now serves 391 healthcare organizations and over 16,000 providers, and operates across 38 states. A suite of survey tools and data-driven insights provide a 360° view to improve client organizations. Terms of the transaction will not be disclosed.

About SurveyVitals

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals and a benchmark of over 5 million completed surveys, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. For more information, visit www.SurveyVitals.com.

March 14th, 2017 Categories: featured, Patient Experience, Press Release

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Featured Article: Measuring the Patient Experience Digitally & Why It Matters

SurveyVitals CEO Bob Vosburgh shares his perspective on the many reasons to consider patient opinion, beyond reimbursement, in a new article featured in the Anesthesia Business Consultants latest issue of the Communique.

Beyond CAHPS: Measuring the Patient Experience Digitally and Why It Matters By Bob Vosburgh, President, SurveyVitals

Here’s an excerpt:

“For every patient who expresses dissatisfaction or voices concern, there are nine or ten more who keep quiet. However, dissatisfied patients are often some of the most vocal. They are likely to tell at least 20 people about their experiences or go to an online review site.

Why does this matter? Aside from the potential impact on a provider’s reputation, patients who rate practitioners’ bedside manner the worst are far more likely to bring a malpractice suit…”

Read the full article here.

Be sure to let us know what you think in the comments section and share the article with your friends and colleagues.

September 14th, 2016 Categories: Anesthesia, CAHPS Surveys, featured, Patient Experience, Press Release

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Press Release – SurveyVitals Partners with athenahealth’s ‘More Disruption Please’ Program

Timely Patient Feedback Can Help Providers Improve Their Patients’ Perceptions of Care and Reduce Malpractice Risk

SurveyVitals®, an automated, cost-effective quality and patient satisfaction survey solution provider, today announced a partnership with athenahealth® through athenahealth’s ‘More Disruption Please’ program. SurveyVitals is now part of the athenahealth Marketplace offerings. Together, the companies will work to link athenahealth’s growing network of more than 67,000 health care providers with SurveyVitals to improve their patients’ perceptions of care and reduce malpractice risk.

“SurveyVitals delivers a high-value quality tool,” said Bob Vosburgh, President of SurveyVitals. “Unlike traditional paper surveys, our real-time solution truly helps providers improve patients’ perceptions of care. Patient satisfaction measures are already being incorporated into many QCDRs (Qualified Clinical Data Registries) to meet PQRS (Physician Quality Reporting System) requirements. Now is the time to establish a quality program, and we can help. We’re thrilled to be integrated with athenahealth since it allows our mutual clients to start gathering patient feedback with just a few clicks. Detailed reporting and notifications guide providers toward real improvement.”

athenahealth is a cloud-based services company with a vision to build an information backbone to help make health care work as it should. This relationship will allow SurveyVitals to spread awareness of athenahealth’s cloud-based based services to clients who are looking for an EHR partner who delivers proven clinical and financial results so providers can stay focused on care.

About SurveyVitals

SurveyVitals helps improve patient care by administering automated, electronic patient satisfaction surveys on behalf of healthcare providers. They help practices and providers Get Better™. Now in their 13th year, they continue to disrupt the outdated model of expensive paper surveys that garner low response rates and provide delayed feedback. Their solution is used by thousands of providers across 58 specialties, and they have millions of surveys in their national baseline.

Read the official release.

September 2nd, 2015 Categories: featured, Patient Experience, Press Release

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Press Release – 1 million anesthesia surveys

1 million anesthesia surveys

SurveyVitals® just reached a huge milestone! An anonymous patient completed the 1 millionth anesthesia patient satisfaction survey yesterday morning (August 18, 2015). SurveyVitals prides itself on providing actionable, accurate data, and the value of our national baseline continues to expand with each new survey that is completed. Benchmark your practice, divisions, and physicians against a national, organization, division, or specialty baseline.

We continue to disrupt the outdated model of expensive paper surveys that garner low response rates and provide delayed feedback. We’re proud to say our solution is used by thousands of providers across 58 specialties, and that by first quarter of 2016 we should have 1.5 million surveys in our anesthesia baseline and another 1 million in our outpatient baseline. Here’s to patient satisfaction, quality, and improvement!

August 19th, 2015 Categories: Anesthesia, featured, Press Release

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SurveyVitals featured in Patient Satisfaction article

patient satisfaction

A SurveyVitals case study has been published in the Physicians Insurance newsletter.

Patient Satisfaction Goes Digital – Revenue up, liability down

By Rob Mackenzie, MD, FACS, FACHE

Here’s an excerpt from the article:

Moving at the speed of business, electronic patient satisfaction surveys can now be sent to every patient for a fraction of the cost of paper surveys. They can provide results within 2.5 to 4.5 days with response rates as high as 50 percent of patients seen, and offer timely individual provider electronic feedback and alerts. Such survey tools offer patients a quick way to express concerns to the practice while their memories are fresh, so that timely apologies and corrective action can be made by the practice itself—not the legal system.

Read the full article: Patient Satisfaction Goes Digital_Summer2015

July 9th, 2015 Categories: featured, Patient Experience, Press Release

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Survey Vitals – Healthcare Sector Entrepreneurial Company of the Year

Entrepreneur of the Year

“The Entrepreneur of the Year for Health Care is always an exciting award to bestow, our team evaluates many entrepreneurs each year and we were very excited to present this award to Survey Vitals, an outstanding example of how a small, entrepreneurial company can have a significant impact. The solution provides the science needed for real improvement at a highly discounted price via a high tech, scalable model,” said Dr. Tom Scott, Director of Entrepreneurial Initiatives and Chair of the Business Department at Sweet Briar College.”

Read the Press Release

October 31st, 2012 Categories: Press Release

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Recent Posts

Robert Harrington CMO SurveyVitals
Press Release: SurveyVitals Names New President: Dr. Robert Harrington
August 24, 2017

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities […]

Robert Harrington CMO
Dr. Robert Harrington Joins SurveyVitals as Chief Medical Officer
June 1, 2017

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced today that Dr. Robert Harrington will join the company as Chief Medical Officer. Dr. Harrington brings with him over twenty years experience and extensive clinical knowledge to the role, having served as a leader in a number of capacities […]

CAHPS Press Release Header
Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.
March 14, 2017

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient experience surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services. Novaetus was founded in […]

Featured Article: Measuring the Patient Experience Digitally & Why It Matters
September 14, 2016

SurveyVitals CEO Bob Vosburgh shares his perspective on the many reasons to consider patient opinion, beyond reimbursement, in a new article featured in the Anesthesia Business Consultants latest issue of the Communique. Beyond CAHPS: Measuring the Patient Experience Digitally and Why It Matters By Bob Vosburgh, President, SurveyVitals Here’s an excerpt: “For every patient who […]