surveyvitals features

Five Features You Might Not Be Using but Should

With SurveyVitals’ comprehensive solution, you have access to all of our features without any extra cost. It’s likely you’re using our robust reporting tools, but are you taking full advantage of everything your solution has to offer? Here are five SurveyVitals features you should consider incorporating into your improvement strategy today.

1) Comment Sentiment Analysis

Sentiment analysis was rolled out with SurveyVitals’ recent Report Builder upgrade. Using natural language processing (NLP) and a machine-learning algorithm, sentiment analysis helps you gain a better understanding of your patient comments by providing tonal and sentiment insights.

Sentiment Analysis

Text comments can be sorted by sentiment ranking to help you identify the most critical feedback. Sentiment analysis saves you time and drives a higher awareness of your patient experience. See your comment analysis today by using the ‘Report Builder’ in your portal.

2) Improvement Center

You’ve reviewed your data and you know your improvement priorities, but that’s only the first step. Improvement can be overwhelming. Using input from top performers combined with extensive scientific-based research into the patient experience, we created the Improvement Center. Log in to your portal today to access dozens of articles and videos to gain a better understanding of the behaviors that contribute to higher patient satisfaction. Simply click ‘Improvement Center’ in the left navigation of your portal.

Improvement Center Featured Articles and Videos

3) Challenge Mode

Challenge Mode is an excellent way to boost user engagement and drive improvement. Administrators can issue challenges to providers throughout the organization and focus on specific survey questions or question areas. Then watch as participants work to rise to the top of the leaderboard! Scores are tracked throughout the specified challenge timeframe and providers can see how their scores compare to their peers. Start using Challenge Mode today by clicking ‘Challenge’ in the left navigation on your portal.

4) Email Alerts

We know you’re busy, and checking in on the portal can easily get away from you. From instant low-score alerts to bi-weekly kudos emails, our email alerts keep you up to date on your performance. Alerts are designed to provide constant awareness of your strongest areas as well as highlight your improvement opportunities.

Alerts can be enabled by an administrator on the ‘Manage Users’ page.

5) Survey Customization

Did you know you can personalize the survey requests sent to patients for all three modes of contact? Customizing these requests adds a level of familiarity, which may contribute to higher response rates and more accurate feedback.

To customize survey requests, access the options under the ‘Survey Settings’ tab in the left navigation in your portal.

Schedule a Demo

Share This Article: Share on FacebookTweet about this on TwitterShare on LinkedInEmail this to someone

July 23rd, 2019 Categories: featured, Patient Experience, Product Features

Tags: , , , , , ,

Recent Posts

patient experience benefits
5 Benefits of Higher Patient Experience Scores
August 20, 2019

Today, there’s a bigger emphasis on the patient experience than ever–and for good reason. Here are five reasons you should want to achieve higher patient experience scores. 1. A better patient experience often leads to better outcomes Numerous studies have shown a correlation between positive patient experience and better health outcomes. The patient experience is […]

Provider Spotlight: Clint Allred, CRNA, Anesthesia Associates of Boise
August 6, 2019

Clint Allred, a full-time CRNA for Anesthesia Associates of Boise, was the grand prize winner of our recent Patient Experience Week giveaway. He is performing in the top 25% of anesthesia providers nationally. We asked Clint about his best practices for providing exceptional patient care, and we’re excited to share his responses. Clint completed his […]

CMS Proposes New Measure Specialty Sets, MIPS Value Pathways
August 1, 2019

This week, CMS released the proposed rule for Year 4 of the Quality Payment Program (QPP). Many of the Year 3 requirements will be maintained going into the 2020 performance year; we highlighted the proposed changes in our blog post here. However, there are bigger proposed changes in store for Year 5 of the QPP […]

CMS Releases 2020 MIPS Proposed Rule
July 30, 2019

If you’re participating in MIPS, you’ll need to know about the changes to the program in 2020. This week, CMS released the Quality Payment Program proposed rule for the next performance year. While their goal is to maintain many of the requirements from the 2019 performance year, there are some updates to the MIPS track. […]