Manage your customer feedback all in one place
Since launching the first survey in 2002, SurveyVitals has sent millions of patient surveys and redefined real-time surveys.
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How it works
Your perfect survey partner just got better. With our newest version of software it has never been easier for the entire organization to get immediate, candid, and actionable feedback.
1. Get Connected. Send Surveys.
With a dedicated onboarding team and 30+ data integrations, getting connected to SurveyVitals is meant to be quick and easy. After your data is flowing, simply tell us about your team, those to be surveyed, and personalize your surveys for higher response rates and better patient recall.
Learn more about Setup & Integration View Survey Options2. Collect, Educate & Optimize
Experience immediate feedback the SurveyVitals way. Clients regularly receive as many surveys on their first day as they had annually with other solutions. With all that data it’s important to focus the team on the opportunities for improvement and we’re here to help. Use the education tool to set up a series of training videos to be sent to your team via email. Optimize your feedback loop by adding your logo, custom signatures, and provider photos.
Learn more about reporting Setup a demo197
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3. Analyze, Engage & Improve
From dashboards to detailed reports, your solution provides a depth of information and insight. Set up team email notifications to track improvement areas and reinforce positive performance.
Features In-Depth
Dashboard
Your dashboard provides high-level insight into all aspects of your solution.
Notifications
Our email notifications inform you of low-score alerts, patient contact requests, 90-day performance statistics, and positive comments.
Reporting
Create reports at the organization, division, and provider levels. Download raw data, or sort out the parameters you need with a simple, intuitive reporting interface.
Achievements
SurveyVitals’ recognizes organizations, divisions, & providers for their top scoring question areas, most improved areas, and more.
Online Reputation
Manage your online reputation by displaying verified patient reviews via our public review feature.
Custom Settings
Optimize your solution with custom settings that allow you to adjust survey delivery, notifications, alerts, and more.
Contact Me
Proactively manage patient requests by allowing patients to add a contact request to the end of their survey.
Sentiment
Better understand your patients’ emotional tone in text comments with sentiment analysis reporting.
Challenges
Inspire your providers with a bit of friendly competition. Choose the competitors, questions or question areas and improve as a team.
Dashboard
Real-time data in the biggest of big pictures. Hang it on the wall or pull it up on your phone.
From your survey performance metrics to your team’s engagement with feedback; the dashboard provides a concise and colorful picture of your feedback system.
Available for every member of the team from C-suite to provider, with tailored views for each member.
Notifications
Stay in touch without logging in. Our users love our emails.
Stay informed of low-score alerts, patient contact requests, 90 day performance statistics, and positive comments.
Additionally, we send bi-weekly kudos emails that share patient feedback highlights, comments, and awards.
Reporting
Jump from your dashboard to the next level of detail with the many reporting options available within the SurveyVitals portal.
Use the Location & Provider Details heatmap interface to compare items quickly.
Dive into question by question detail with the create a report functionality or export the data to implement into your software.
Reports aim to get you the info you’re after simply and quickly.
Challenge
Drive real improvement across your organization with a bit of friendly competition!
Issue challenges to the whole team and watch the leaderboard as you work together to improve the patient experience.
Choose from question areas like wait times, communication, facility, and more.
Achievements
Strive to unlock achievements to stand out among your peers. Check your dashboard for the latest achievement and hang out for the quarterly and annual Top 10% awards.
Celebrate and reward improvement with awards such as the national top 10%, challenge trophies and more.
Public Review
Empower patients to share their verified reviews
The Public Review feature drives verified patients to rate their providers online. Once enabled, the interface will appear for patients after they complete a survey. Based on the patient’s ratings, a composite score is calculated to be displayed on a static SurveyVitals webpage. This page is accessible via search engines and leverages traffic from surveys to ensure it shows at the top of the page. Additionally, patients are asked for a comment or to leave a review via social media.
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