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The Consumer Assessment of Healthcare Providers and Systems In-Center Hemodialysis Survey (CAHPS-ICH) measures the experience of people receiving In-Center Hemodialysis (ICH). Dialysis centers are required by the Centers for Medicare and Medicaid Services (CMS) to administer the ICH CAHPS survey in order to receive a full Medicare reimbursement. Dialysis centers that fail to report ICH CAHPS could face a reduction in Medicare reimbursement.

What does the survey assess?
The ICH CAHPS survey measures categories such as:
– Nephrologists’ communication and caring.
– Quality of dialysis center care and operations.
– Providing information to patients.
– Global rating of kidney doctors.
– Global rating of dialysis center staff and global rating of the dialysis center.

When is the survey administered?
The ICH-CAHPS Survey is administered on a semiannual basis, in the fall and the spring.

Why participate in ICH-CAHPS?
Dialysis centers that fail to meet performance threshold in the Quality Incentive Program (QIP) could face a penalty of up to 2 percent on reimbursement payments.

What modes of contact are available?
The ICH-CAHPS survey is administered through a Mixed-Mode data collection protocol:

– CMS pre-notification letter.
– Two survey mailings.
– Up to six follow-up phone call(s) to non-respondents.

Who receives the survey?
The survey is delivered to patients 18 years old or older who have received hemodialysis from their current ICH facility for 3 months or longer.

Can I administer the survey myself?
CMS requires that ICH CAHPS participants contract with an independent third party survey vendor that has been approved and trained by CMS. Approved vendors use ICH CAHPS Survey administration specifications developed by CMS. Novaetus, Inc. (a SurveyVitals company) is a CMS-certified vendor and ready to administer CAHPS for MIPS surveys on your behalf. Fill out the form above to request more information.

What other CAHPS surveys do you provide?
In addition to ICH-CAHPS, we can administer OAS CAHPS, CAHPS for MIPS, Hospice CAHPS, Home Health CAHPS, ACO CAHPS and CG-CAHPS. Interested in other CAHPS surveys not listed, let us know at info@surveyvitals.com

Does SurveyVitals have supplemental surveys?
Yes! SurveyVitals’ 360° solutions provide insight at every level of your organization. Get started today to get patient feedback year-round with real-time analytics and trending to pinpoint areas needing improvement between CAHPS survey cycles.