SurveyVitals knows continual awareness is the cornerstone of transformational change toward an improved patient experience. Our automated low score alerts notify providers immediately of patient concerns, but we also know it’s important to let providers know where they excel.
Our bi-weekly kudos alerts do just that–they are easy-to-read emails that notify providers of their top ranked areas, awards and milestones, number of surveys completed, and more. With a 65%+ open rate, these emails are a great way to drive provider engagement with the solution. Log in to your SurveyVitals portal today and be sure your alerts are turned on so your providers receive these notifications.
*Note: For statistical purposes, a provider must have at least one completed survey during the two week time frame in order to receive an alert.
An analysis of patient comments in the first two months of 2021 shows a trend in patients seeking information on how to schedule a COVID vaccine. Compared to the last two months of 2020, there has been a 301% increase in the mention of vaccines in free text patient comments. A limited vaccine supply has […]
The Centers for Medicare and Medicaid Services (CMS) has reopened the extreme and uncontrollable circumstances exception application for the 2020 performance year due to the COVID-19 public health emergency. Clinicians, groups, and virtual groups have until March 31, 2021 to submit an application requesting MIPS performance category reweighting. Data for the 2020 performance year that […]
Over 80% of patients turn to Google when looking for a new healthcare provider. SurveyVitals’ online reputation tools have helped boost client Google reviews by 281%. While increasing your number of online reviews is essential for attracting new patients, it’s equally important to respond to these reviews appropriately. Patients are certainly reading online reviews, but […]
Wait times have long been a common concern for patients at office-based medical appointments. When telehealth skyrocketed in popularity last year, it became clear that wait times are even more of a frustration for patients during virtual visits. The numbers show wait times are the biggest pain point for patients who use telehealth. While the […]