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March 14, 2017
by Kyra Maples
1 Comment

Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.

Acquisition Adds CAHPS Administration to SurveyVitals Offerings

SurveyVitals Logo SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient satisfaction surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services.

Novaetus was founded in 2004 as a marketing and consulting company initially working with a small, select group of clients. Based in Novi, Michigan, the company quickly expanded, becoming one of only 37 vendors in the United States certified by the Centers for Medicare and Medicaid Services to administer CAHPS surveys.

January 9, 2017
by Kyra Maples
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Preparing for MIPS? Four Things To Know for 2017

MIPS program
The start of the new year marks one of the biggest changes Medicare has seen it its 50 years – the transition to the new Quality Payment Program (QPP) under MACRA. The QPP overhauls the way in which clinicians treating Medicare patients are reimbursed and combines and sunsets three big CMS programs: Meaningful Use, the Physician Quality Reporting System, and the Value-Based Payment Modifier. Your participation decisions in 2017 and how your scores compare to your peers will affect your Medicare reimbursement in 2019. Checkout the four key takeaways and be sure to as more information from CMS becomes available.

November 30, 2016
by Kyra Maples
1 Comment

Surgical Outcome Data with New GSOS Survey

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What is GSOS?
Track patients through the entire surgical care continuum with SurveyVitals. Designed to partner with our primary patient satisfaction surveys (APSQ/SPSQ) as a follow-up, the Global Surgical Outcomes Survey (GSOS) helps you identify gaps in care and spot opportunities to improve outcomes.

October 11, 2016
by Kyra Maples
0 comments

5 Ways to Boost Response Rates to Patient Surveys

1. Ask patients to complete the survey!
This one might seems obvious, but it is oftentimes overlooked. Building time into your routine to quickly inform patients they will be receiving a short survey about the quality of their care and asking them to complete it can go a long way in increasing response rates. For even more success, take a two-pronged approach, having both reception and providers give patients a friendly heads-up.

October 11, 2016
by Kyra Maples
0 comments

Are you ready to make the switch? APSQ 2.0 has arrived!

Exciting news for our anesthesiology clients surrounding a new version of the Anesthesia Patient Satisfaction Questionnaire, the APSQ 2.0. With your input, we’ve optimized the survey, reducing the number of primary questions by 50% while adding the ability to delve into negative patient responses by asking a patient to provide detail on why they’ve given a low score. Additionally, you now have the ability to add interactive provider photos to the survey (as seen below), ensuring higher quality feedback via patient recognition of their care provider. Even better, beta clients using the APSQ 2.0 saw up to a 70% response rate!
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Ready to get started or want to learn more? Fill out the form below, or contact your client account manager. You can also email us at support@surveyvitals.com.

October 10, 2016
by Kyra Maples
0 comments

Refer a Friend, Win an Apple Watch

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Calling all SurveyVitals clients!
As a valued client, you’ve experienced the power of the SurveyVitals® patient satisfaction solution first-hand. Our focus on improvement and malpractice risk mitigation have hopefully made us an important part of your quality program.

You understand the value of the analytics our system provides, and regularly compare your providers and organization against our many baselines.

More is better in this case, and we’re always looking to increase the number of surveys in our benchmark. You can help us grow the benchmark by referring friends and colleagues to our solution!

September 21, 2016
by Kyra Maples
0 comments

Accessing Your PQRS Feedback Report

Update: PQRS feedback reports for program year 2015 are now available (via CMS, 9/26/16). 2017 PQRS negative payment adjustment letters will be distributed shortly. Informal review will be open until November 30, 2016 at 11:59 P.M. EST.

September 14, 2016
by Kyra Maples
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Featured Article: Measuring the Patient Experience Digitally & Why It Matters

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SurveyVitals CEO Bob Vosburgh shares his perspective on the many reasons to consider patient opinion, beyond reimbursement, in a new article featured in the Anesthesia Business Consultants latest issue of the Communique.

Beyond CAHPS: Measuring the Patient Experience Digitally and Why It Matters
By Bob Vosburgh, President, SurveyVitals

Here’s an excerpt:
“For every patient who expresses dissatisfaction or voices concern, there are nine or ten more who keep quiet. However, dissatisfied patients are often some of the most vocal. They are likely to tell at least 20 people about their experiences or go to an online review site.

June 13, 2016
by Kyra Maples
0 comments

Username & User Management Update!

New! Create and edit login credentials for your users, upload provider photos, manage alerts and more with the new user management page.

Have multiple users who need access? No problem! Adjust a user’s access to Organizational, Divisional, or Provider level to best suit your organization’s needs.

Login and click the ‘Manage Users’ tab from your admin drop-down in the portal to get started.

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Note: If you currently utilize multiple usernames, you should have received an email containing your new primary username, which is your email address, needed to access all SurveyVitals® accounts starting 6/13/2016. If you did not, or need assistance, contact your SurveyVitals® account manager or message us a via the chat feature below.

May 6, 2016
by Kyra Maples
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Nurses Rate the Highest in These 3 Areas

It is National Nurses Day! To celebrate, we wanted to highlight what makes nurses so special! Using data from 96,571 SurveyVitals® patient satisfaction surveys received in 2016, we examined nurses’ top scoring areas among patients.

Check out our lists for both the Anesthesia Patient Satisfaction Questionnaire (APSQ) and the Standard Patient Satisfaction Questionnaire (SPSQ).

Anesthesia APSQ

1. Ensure Comfort

Patients rated nurses highest when it came to ensuring their comfort
during the surgical experience.