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Nurses Rate the Highest in These 3 Areas

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It is National Nurses Day! To celebrate, we wanted to highlight what makes nurses so special! Using data from 96,571 SurveyVitals® patient satisfaction surveys received in 2016, we examined nurses’ top scoring areas among patients.

Check out our lists for both the Anesthesia Patient Satisfaction Questionnaire (APSQ) and the Standard Patient Satisfaction Questionnaire (SPSQ).

Anesthesia APSQ

1. Ensure Comfort

Patients rated nurses highest when it came to ensuring their comfort
during the surgical experience.

2. Decision Prep

Patients consistently said nurses helped them make more informed
decisions about their care

3. Privacy Respected

Nurses scored well among patients for keeping their health information
confidential and providing a sense of privacy in the exam room and beyond

Outpatient SPSQ

1. Courtesy

Patients most frequently said nurses were courteous, rating this attribute highest when compared to other areas of the provider-patient relationship.

2. Confidence

Patients felt confident in their nurses’ abilities, consistently giving high scores in this area.

3. Sensitivity

Nurses scored well among patients for showing sensitivity to their needs and actively listening.

*Results derived using mean scores from 87,318 completed Anesthesia nurse anesthetist surveys and 9,253 completed Outpatient nurses surveys. Data collected between January 1, 2016, through May 1, 2016.

What do you think? Is this consistent with your patient feedback scores? Share this article and join the conversation using the hashtag #NationalNursesDay.

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