OAS CAHPS

Outpatient and Ambulatory Surgery CAHPS

Schedule A Demo CAHPS Surveys
What is OAS CAHPS?

The Consumer Assessment of Healthcare Providers and Systems Outpatient and Ambulatory Surgery survey (OAS CAHPS) is designed to measure patients’ experiences with care received from Medicare-certified hospital outpatient departments (HOPDs) and ambulatory surgery centers (ASCs).

What topics does the OAS CAHPS survey assess?
There are 37 questions that cover topics such as access to care, communication, and experience of the facility and interactions with facility staff. There are two global items on the survey:
  1. Patients are asked to rate the care provided by the HOPD or ASC.
  2. Patients are asked about their willingness to recommend the HOPD or ASC to family and friends.

Like other CAHPS surveys, patients are also asked additional questions about demographics.

Who participates?

Hospital Outpatient Departments (HOPDs) and Ambulatory Surgery Centers (ASCs) that care for 60 or more eligible patients annually will be required to administer the OAS CAHPS survey. Critical Access Hospitals are not required to participate, but may do so on a voluntary basis.

Will there be an exemption for small practices?

Yes. If an HOPD/ASC served 59 or fewer survey eligible patients during the year preceding the data collection period, the facility will need to request an exemption. Exemptions can be requested via submission of a Participation Exemption Request (PER) form which can be found on the OAS CAHPS website. HOPDs and ASCs will need to submit a PER for every year for which they qualify and wish to seek an exemption.

Why should I start measuring my ASC/HOPD’s performance now if OAS CAHPS is not mandatory?

Your organization’s OAS CAHPS scores will not only have a direct impact on your bottom line with CMS payment determinations, but also on your reputation with public reporting. Based on SurveyVitals experience with other CAHPS initiatives, we’ve found that early adopters consistently outperform those who wait until participation is mandatory. Get a head start with SurveyVitals and get a pulse on your ASC’s performance today.

Do I need a vendor to administer OAS CAHPS?

Yes. Eligible organizations are required by CMS to contract with an independent, approved vendor to administer the OAS CAHPS survey. Novaetus, Inc. (a SurveyVitals company) is an approved vendor and ready to administer the survey on your organization’s behalf.

What is the source of the sample for OAS CAHPS administration?

A monthly patient file will be provided by your facility through manual upload using our secure portal or via a HIPAA-compliant data feed with your EHR system or billing company.

What is an eligible patient (OAS CAHPS)?
CMS has outlined the following criteria to determine if a patient is OAS CAHPS-survey eligible: How many patients are surveyed?

CMS has set a target of 300 completed surveys per year for large facilities. This translates to about 25 completed surveys per month. For small facilities with low patient volumes, it is acceptable to sample and survey all eligible patients served during that month.

How often are patients eligible to receive an OAS CAHPS survey?

To reduce respondent burden, outpatient surgical patients can only be sampled by OAS CAHPS once in a six-month period.

What is the OAS CAHPS reporting period?

Data is collected monthly and submitted quarterly to CMS.

What modes of administration are offered?

SurveyVitals offers mail-mode administration for the OAS CAHPS survey, as we have found it to be most cost-effective solution for clients.

What languages are available for OAS CAHPS administration?

The OAS CAHPS survey is currently available in English, Spanish and Chinese. CMS has indicated they will provide additional translations over time based on language needs of patients. The use of additional languages is included in your OAS CAHPS solution at no extra cost.

Will my organization’s OAS CAHPS data be publicly reported?

The OAS CAHPS survey results are publicly reported when an HOPD or ASC has four quarters of OAS CAHPS survey data.

What other CAHPS surveys do you provide?

In addition to ACO CAHPS, SurveyVitals, with our partner Novaetus, Inc., is approved to administer CAHPS for MIPS, OAS CAHPS, Hospice CAHPS, CG-CAHPS, HHCAHPS, and ICH-CAHPS. If you are interested in other CAHPS surveys not listed, let us know at info@surveyvitals.com.

Do you have supplemental surveys?

Yes! SurveyVitals’ ASC 360° solution provides insights for every level of your organization. Get started with the full solution today to get patient feedback year-round with real-time analytics and trending to pinpoint areas needing improvement between CAHPS survey cycles.