Tracy Jackson, Vice President of Operations at OrthoTexas, is thrilled with the amount of time his group saves while using the new Alerts & Contact Me functionality that was rolled out earlier this fall. Here’s a snippet of an email that he recently sent to the SurveyVitals® Support Services team:
LOVE, LOVE, LOVE what I’ve seen on the contact requests and statuses. This will not only save a great deal of my time (and my team’s), but will also help us easily track the alerts and provide timely resolution. Great job and thank you to the SurveyVitals team!
When we asked him what he appreciated most about our patient satisfaction solution, he said:
If we don’t measure it, we can’t improve or hold our group accountable for providing completely patient-focused care. We need to empower and educate our providers, and address the areas we need to improve upon. SurveyVitals helps us meet all of those objectives.
Thanks for sharing your sentiments, Tracy! We’re glad that our solution helps you and your group succeed in today’s rapidly changing environment.Alerts, Contact Me, Nov 2015, Our Clients
An analysis of patient comments in the first two months of 2021 shows a trend in patients seeking information on how to schedule a COVID vaccine. Compared to the last two months of 2020, there has been a 301% increase in the mention of vaccines in free text patient comments. A limited vaccine supply has […]
The Centers for Medicare and Medicaid Services (CMS) has reopened the extreme and uncontrollable circumstances exception application for the 2020 performance year due to the COVID-19 public health emergency. Clinicians, groups, and virtual groups have until March 31, 2021 to submit an application requesting MIPS performance category reweighting. Data for the 2020 performance year that […]
Over 80% of patients turn to Google when looking for a new healthcare provider. SurveyVitals’ online reputation tools have helped boost client Google reviews by 281%. While increasing your number of online reviews is essential for attracting new patients, it’s equally important to respond to these reviews appropriately. Patients are certainly reading online reviews, but […]
Wait times have long been a common concern for patients at office-based medical appointments. When telehealth skyrocketed in popularity last year, it became clear that wait times are even more of a frustration for patients during virtual visits. The numbers show wait times are the biggest pain point for patients who use telehealth. While the […]