Outpatient Practice

The SurveyVitals patient experience solution provides timely patient feedback that helps providers and practices improve patients’ perceptions of care.

Survey with Confidence

With multiple provider types practicing across 70+ specialties, our robust benchmarks and in-depth reporting capabilities allow you to make meaningful comparisons against peer groups.

Survey Benchmark






Outpatient Experience

  • Optimized 16 question survey
  • Drill down questions prompted by patient selection of low score
  • Provider photos for better patient recognition

Focus Areas

Scheduling Reception Staff Provider Facility Wait Times Courtesy Communication Composite Overall Comments

Reimbursement Fulfillment

Additional Options

Available Survey Modes

  • Text-Message
  • Email
  • Interactive Voice Response

Request Survey
Outpatient Experience SMS Survey

What’s Included: The 360° Solution

The full feedback loop, providing insight into the many aspects of your workflow.

Patient Experience

Outpatient Experience

Quickly understand patient needs and address lasting concerns with SurveyVitals primary patient experience survey. Actionable insights in real-time to guide your quality improvement efforts.

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CMS-Certified Vendor

CAHPS Surveys

Meet federal reporting requirements with our experienced CAHPS team while still getting valuable patient feedback from your entire patient population with our blended approach. CAHPS for MIPS and PCMH CAHPS available.

Survey Check Boxes
Partner Feedback

Group Evalution

How are you perceived by your hospital and facility partners? Candid feedback as often as you’d like with this easy to administer survey.
Provider Feedback

Practitioner Satisfaction

Gain important insights from your physicians on their quality of life at work.
Peer Feedback

Peer 2 Peer

Increase accountability and awareness of workplace conflict with the Peer-to-Peer survey.

Related Resouces

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Measuring the Patient Experience Digitally: Why it Matters?

SurveyVitals CEO Bob Vosburgh shares perspective on the many reasons to consider patient opinion beyond reimbursement

Man Looking at Computer
Study: Unverified Patient Reviews an Unreliable Guide

Can you trust what people say about doctors online? That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014.

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MIPS 101: 2018 Program Year

Not sure of your status under MIPS? Checkout our reporting guide to learn about program requirements.