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Patients rate nurses the highest in these three areas

National Nurses Week

In honor of National Nurses Week we examined 4,196 nurses and 286,738 SurveyVitals® patient satisfaction surveys received in 2016 on nurses’ behalf. Check out the top 3 rated areas for both the Anesthesia Patient Satisfaction Questionnaires (APSQ/APSQ2) and the Standard Patient Satisfaction Questionnaire (SPSQ). Are these what you expected? What do you think nurses do best?

Anesthesia Patient Satisfaction

    – 4,014 nurses (CRNA)
    – 117,714 text comments
    – 37,750 audio comments
    – 258,295 patient surveys

Patient Scored Nurses highest in these areas

SurveyVitals Anesthesia Patient Satisfaction Questionnaire (APSQ), asks 14 questions which fall into 6 question areas. Questions are based on a likert scale of 1 to 5. Patients receive surveys via SMS (text-message), Email, or Interactive Voice Response. SurveyVitals strives to send surveys to the entire patient population for the highest quality feedback.

 

 1. Ensure Comfort

 

 2. Privacy Respected

 

 3. Ease Anxiety

Provider Specific Question Areas

The following graphic represents all the areas pertinent to anesthesia providers.


Outpatient SPSQ

    – 182 nurses
    – 27,162 text comments
    – 4,190 audio comments
    – 28,443 surveys

Patient Scored Nurses highest in these areas

SurveyVitals Standard (Outpatient) Patient Satisfaction Questionnaire (SPSQ), asks 16 questions which fall into 5 question areas. Questions are based on a Likert scale of 1 to 5. Patients receive surveys via SMS (text-message), Email, or Interactive Voice Response. SurveyVitals strives to send surveys to the entire patient population for the highest quality feedback.

 

1. Courtesy

 

 2. Adequate Time

 

3. Sensitivity

 

Provider Specific Question Areas

The following graphic represents all the areas pertinent to outpatient providers.


 
*Results derived using results from 286,738 completed SurveyVitals patient surveys collected between January 1, 2016, through December 31, 2016.

Interested in learning more about the SurveyVitals solution? Schedule a demo today.

What do you think? Does this correlate with your patient experience scores?

 
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May 12th, 2017 Categories: featured, Outpatient Practice, Patient Experience

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