Patient-Centered Medical Home

Schedule A Demo CAHPS Surveys

The Patient-Centered Medical Home (PCMH) Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey measures patient experience for adults and children in primary care settings.

What does the survey assess?
The PCMH CAHPS survey measures categories such as:
  • Getting Timely Appointments, Care, and Information
  • How Well Providers Communicate With Patients
  • Helpful, Courteous, and Respectful Office Staff
  • Patients’ Rating of the Provider
  • Provider’s Attention to Your Child’s Growth and Development (Child only)
  • Provider’s Advice on Keeping Your Child Safe and Healthy (Child only)
  • Talking With You About Taking Care of Your Own Health
  • Attention to Your Mental and Emotional Health (Adult only)
  • Talking About Medication Decisions (Adult only)
Who participates?

The PCMH CAHPS survey can be used by any physician practice, although it is especially encouraged for physician practices that have adopted features of a patient-centered medical home. Many practices submit data from the survey as part of the process of earning distinction from the National Committee for Quality Assurance (NCQA) as a PCMH.

Do I need a vendor to administer PCMH CAHPS?

Yes. A CMS approved vendor is required for administering the PCMH CAHPS survey. SurveyVitals is a CMS-certified vendor and ready to administer PCMH CAHPS on your behalf.

How many patients are surveyed?

The number of patients surveyed is dependent upon the number of clinicians in the practice.

Number of Clinicians Sample Size
1 128
2-3 171
4-9 343
10-13 429
14-19 500
20-28 643
29+ 686

When is the survey administered?

The PCMH CAHPS Survey is administered throughout the year and data is submitted on a semiannual basis, in April and September.

What modes of administration are available?

SurveyVitals administers the PCMH CAHPS survey by mail, as we have found it to be the most cost-effective solution for clients.

What other CAHPS surveys do you provide?

In addition to PCMH CAHPS, we can administer OAS CAHPS, CAHPS for MIPS, Hospice CAHPS, Home Health CAHPS, ACO CAHPS and ICH CAHPS. If you are interested in other CAHPS surveys not listed, let us know at info@surveyvitals.com.

Does SurveyVitals have supplemental surveys?

Yes! SurveyVitals’ 360° solutions provide insight at every level of your organization. Get started today to get patient feedback year-round with real-time analytics and trending to pinpoint areas needing improvement between CAHPS survey cycles.

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