Pharmacy

Gain valuable insight into your customers experiences with our automated feedback loop and advanced reporting tools.

93% of satisfied customers are loyal

to their pharmacy, compared to only 45% of customers who are dissatisfied.

Proactively engage customers on their terms and preferred devices with SurveyVitals to maximize feedback and drive satisfaction and brand loyalty.

Pharmacy Solution

  • Retail pharmacy experience
  • On-site clinic experience
  • Retention focused
  • Low-score drill down questions for greater detail

Focus Areas

Pharmacy Staff Provider Communication Net Promoter Overall Scheduling Wait Times Facility Care Plan Mobile Experience Comments and more!

Additional Options

Available Survey Modes

  • Text-Message
  • Email
  • Interactive Voice Response

Request Survey

What’s Included: The 360° Solution

The full feedback loop providing insight into the many aspects of your workflow.

Customer Experience

Pharmacy Survey

Quickly understand customer needs and address lasting concerns with SurveyVitals’ primary pharmacy experience survey. Actionable insights in real-time to guide your quality improvement efforts and increase retention.

Patient Experience

Onsite Clinic Survey

Capture feedback from patients about their experiences at your onsite care clinics quickly with this digital survey sent post-encounter.

Team Feedback

Employee Satisfaction

Feedback from pharmacy staff about the workplace environment, job satisfaction and more.

Provider Feedback

Practitioner Satisfaction

Gain important insights from your pharmacists and clinic providers on their quality of life at work.

Peer Feedback

Peer 2 Peer

Increase accountability and awareness of workplace conflict with the Peer-to-Peer survey.

Related Resouces

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Measuring the Patient Experience Digitally: Why it Matters?

SurveyVitals CEO Bob Vosburgh shares perspective on the many reasons to consider patient opinion beyond reimbursement

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Study: Unverified Patient Reviews an Unreliable Guide

Can you trust what people say about doctors online? That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014.

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MIPS 101: 2018 Program Year

Not sure of your status under MIPS? Checkout our reporting guide to learn about program requirements.