Emergency Medicine SurveyVitals provides Emergency Medicine Providers feedback they have never experienced before. Our 360 degree solution provides immediate responses from patients on quality of care, safety, and level of service provided. The end result is improved nurse and physician feedback, a new level of awareness, increased performance and elevated patient satisfaction. A Positive Outcome Measuring Quality Improvement 5 Areas that affect patient care Experience of care Care coordination Quality Assurance Measures Surveys to Improve Patient Satisfaction (EPSQ) Peer-to-Peer (P2P) Practitioner Satisfaction (PSS) What’s Included Awareness Screen Alerts SImpL Administration Health Care Updates Around-the-Clock Awareness Sit back and watch the surveys roll in. SurveyVitals Awareness Screens keep you informed. Ongoing updates energize and enlighten with the most recent survey results. Screens advance through your group, all locations and divisions so you remain completely aware. Data trends, patient comments and the highlighting of patient concerns provides the science your organization needs to improve and prosper. GaugesHow are you comparing against your peers? What percentile are you in? Perceived Wait TimesAre they decreasing or do your patients feel the pain of long delays? TrendingAre you improving, heading the right direction? Hover Hover Research shows that an estimated 65% of all doctors will be sued during their career. The SurveyVitals Satisfaction Questionnaire results can help forecast issues so you can minimize risk. Comments and ratings by patients can drive your quality effort to reduce the likelihood of malpractice claims. Patient Feedback Process SImpL ™ and Powerful The SurveyVitals hands-free SImpL ™ survey administration system is a major breakthrough in overall value to hospitals. Our automated HIPAA-compliant patient and practitioner data sharing systems enable easy-to-administer surveys with real-time robust reporting. It also shows a 25-fold improvement in completed surveys when compared to hassle-ridden, on-visit interview techniques. Also notable is that the bias introduced with in-person and live phone interviews is virtually eliminated. Hassle Free The automated survey system allows your physician’s EMR, or billing software, to securely submit data to the SurveyVitals solution. Administration of surveys through email, text and Interactive Voice Response (IVR) allows survey collection without the hassle of expensive hardware and the cost of consuming limited staff resources. Utilizing the SurveyVitals API (Application Programming Interface) and your EMR/billing system: send patient information at any frequency you desire. Upon receipt, the SurveyVitals processing engine immediately starts administration of qualified patient surveys, ensuring you receive only the best feedback and response rates. Alerts Sit back and watch the surveys roll in. Hover Prompt Administration and practitioners can receive email alerts every time a patient shares a low score. Know their concerns, take action, minimize risk and improve the patient experience. You control your alert threshold through an easy to use online portal. Helpful Whether on the awareness screen, your portal or a practitioner’s tablet, the news is immediate, the awareness is high and corrective action can be taken on the spot. SurveyVitals takes it a step beyond just providing the text comments by including audio comment feedback. You’ll hear the tone and sense the emotions associated with the patient experience that is otherwise lost in text. Are You Ready to Get Better?