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Industry news, new features, and announcements

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Patients Rate Nurses Highest Header
Patients rate nurses the highest in these three areas
May 12, 2017

In honor of National Nurses Week we examined 4,196 nurses and 286,738 SurveyVitals® patient satisfaction surveys received in 2016 on nurses’ behalf. Check out the top 3 rated areas for both the Anesthesia Patient Satisfaction Questionnaires (APSQ/APSQ2) and the Standard Patient Satisfaction Questionnaire (SPSQ). Are these what you expected? What do you think nurses do […]

Contact Me Department
Contact Me Department Available Now!
April 28, 2017

Prioritize patient contact requests by department with the newly released Contact Me Department. Added as an addendum question to a SurveyVitals’ survey, ‘Contact Me Department’ asks patients to categorize their contact request by selecting from a list of common areas, such as billing, scheduling and customer service. This new level of granularity not only makes […]

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New Feature! Keyword Reporting for Patient Comments
April 11, 2017

Introducing Quantitative Data for Your Patient Comments Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients […]

CAHPS Press Release Header
Press Release: SurveyVitals Acquires CAHPS Vendor, Novaetus, Inc.
March 14, 2017

SPRINGTOWN, TX – SurveyVitals, Inc., a healthcare analytics company specializing in patient experience surveys, today announced it has acquired Novaetus, Inc., an administrator of CMS-certified “Consumer Assessment of Healthcare Providers and Systems” (CAHPS) surveys. The acquisition broadens the scope of SurveyVitals’ services to include CAHPS administration and other related consulting services. Novaetus was founded in […]

MIPS 4 Things to Know Header
Preparing for MIPS? Four Things To Know for 2017
January 9, 2017

The start of the new year marks one of the biggest changes Medicare has seen it its 50 years – the transition to the new Quality Payment Program (QPP) under MACRA. The QPP overhauls the way in which clinicians treating Medicare patients are reimbursed and combines and sunsets three big CMS programs: Meaningful Use, the […]

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Surgical Outcome Data with New GSOS Survey
November 30, 2016

What is GSOS? Track patients through the entire surgical care continuum with SurveyVitals. Designed to partner with our primary patient satisfaction surveys (APSQ2/SPSQ) as a follow-up, the Global Surgical Outcomes Survey (GSOS) helps you identify gaps in care and spot opportunities to improve outcomes. Include procedural codes with the patient data you’re already sending, and […]

5 Tips for Boosting Patient Response Rates
5 Ways to Boost Response Rates to Patient Surveys
October 11, 2016

1. Ask patients to complete the survey! This one might seems obvious, but it is oftentimes overlooked. Building time into your routine to quickly inform patients they will be receiving a short survey about the quality of their care and asking them to complete it can go a long way in increasing response rates. For […]

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Are you ready to make the switch? APSQ 2.0 has arrived!

Exciting news for our anesthesia clients surrounding a new version of the Anesthesia Patient Satisfaction Questionnaire, the APSQ 2.0. With your input, we’ve optimized the survey, reducing the number of primary questions by 50% while adding the ability to delve into negative patient responses by asking a patient to provide detail on why they’ve given […]

Clock and pen and paper
Accessing Your PQRS Feedback Report
September 21, 2016

Update: PQRS feedback reports for program year 2015 are now available (via CMS, 9/26/16). 2017 PQRS negative payment adjustment letters will be distributed shortly. Informal review will be open until November 30, 2016 at 11:59 P.M. EST. What is PQRS? The Physician Quality Reporting System (PQRS) is a program established and managed by the Centers […]

Looking at phone
Featured Article: Measuring the Patient Experience Digitally & Why It Matters
September 14, 2016

SurveyVitals CEO Bob Vosburgh shares his perspective on the many reasons to consider patient opinion, beyond reimbursement, in a new article featured in the Anesthesia Business Consultants latest issue of the Communique. Beyond CAHPS: Measuring the Patient Experience Digitally and Why It Matters By Bob Vosburgh, President, SurveyVitals Here’s an excerpt: “For every patient who […]

User Management
Username & User Management Update!
June 13, 2016

New! Create and edit login credentials for your users, upload provider photos, manage alerts and more with the new user management page. Have multiple users who need access? No problem! Adjust a user’s access to Organizational, Divisional, or Provider level to best suit your organization’s needs. Login and click the ‘Manage Users’ tab from your […]

Nurse Communicating With Patient
Nurses Rate the Highest in These 3 Areas
May 6, 2016

It is National Nurses Day! To celebrate, we wanted to highlight what makes nurses so special! Using data from 96,571 SurveyVitals® patient satisfaction surveys received in 2016, we examined nurses’ top scoring areas among patients. Check out our lists for both the Anesthesia Patient Satisfaction Questionnaire (APSQ) and the Standard Patient Satisfaction Questionnaire (SPSQ). Anesthesia […]

Doctor Speaking to Patient
Patient Experience by Age, Gender, Anesthesia or Outpatient
April 25, 2016

Check out some key takeaways from our Q1 ratings-by-gender wrap-up. Below are results from 300,660 SurveyVitals® patient surveys for both the Anesthesia Patient Satisfaction Survey (ASPQ) and the Standard Patient Satisfaction Questionnaire (SPSQ). Anesthesia APSQ Most Satisfied Females 25-34 Least Satisfied Females 75+ Using the likert scale of 1-5, the following chart shows gender plots […]

Looking at iPhone
Moving On Up! SMS Now First Patient Contact Method
April 19, 2016

We have found that SMS, or text message, has great patient response rates, the best actually. Which is why we have moved it to number one! Whats does that mean for you? Quicker response times from patients Higher cognitive recall of a patient experience = higher quality feedback Fewer patients bothered by emails found after […]

Provider Widgets
It’s here! Get Started With the Provider Widget!
March 22, 2016

Stand out from the competition with the Provider Widget. Start showcasing your SurveyVitals® actual patient ratings™ online, including star rating, top honors and more. Choose from one of three widget designs to be displayed directly on your website. Promote your actual patient ratings online Display your star rating, top achievements & more! A trusted source […]

New! Weekly Data Update
New Admin Feature! Your Survey Data Securely Sent To You Weekly!
March 11, 2016

SurveyVitals feels strongly about providing you effective access to your survey data.  With our new Secure File Transfer Portal (SFTP) feature, you’ll find ease of access and the option to have your data automatically sent to you weekly.  Utilizing SFTP ensures the security of your files, easy access and archiving. Log in to your SurveyVitals […]

Encourage Providers with Bi-Weekly Kudos Alerts
February 29, 2016

SurveyVitals knows continual awareness is the cornerstone of transformational change toward an improved patient experience. Our automated low score alerts notify providers immediately of patient concerns, but we also know it’s important to let providers know where they excel. Our bi-weekly kudos alerts do just that–they are easy-to-read emails that notify providers of their top […]

Updated Provider Widget
Share your ratings with the world via the Provider Widget
February 11, 2016

SurveyVitals is excited to announce the soon to be released provider widget. Placed on your website, the provider widget displays a physicians’ actual patient ratings™. Using your results, the widget, displayed below, showcases a providers’ star rating, top scoring area, statistical confidence, and the number of surveys completed. Note: There will be variations of the […]

We have reworked our sending protocols
Email Updates
January 18, 2016

We have reworked our sending protocols to help ensure emails are sent to both patients and your inboxes. Due to poor email address quality we have made integration of numerous safeguards to ensure email deliverability a priority. Additional checks are now in place to ensure emails are formatted properly, have a validated domain association, and […]

Fireworks Over Water
2015 Year In Review
December 28, 2015

2015 Year in review Patient Satisfaction is improving because of what you do. Here are the metrics you were part of in 2015. 1,263,633 Completed Surveys 10,435,542 Questions Answered 954,808 Comments 7,959,522 Passionate Promoters Created when a patient gave a scoring of 5/5 16,458 Minutes of Audio Comments Respecting Privacy Most improved for Anesthesiology Overall […]

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