New Semantic Keywords Header

New Feature! Keyword Reporting for Patient Comments

Introducing Quantitative Data for Your Patient Comments

Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.

How does it work?
Based on a peer-reviewed study, emotional keywords found in your survey comments, words like “happy” and “sad,” have been assigned a value between -100 and 100. In the Semantic Keyword module, you will find two gauges representing your percentile ranking against your peers (showing the percentage of those peers that score below you) and the mean score of your emotional comments from -100 to 100 (Negative to Positive). You will also find your percentile ranking over time and a list of the top 5, most-used positive and negative emotional keywords. These metrics can be viewed for 30, 60 and 90 day periods.

Track Patient Keyword Comments

Schedule a demo to learn more today.

Questions? Message us using the blue chat icon below to speak to a member of your support team or to get more information about SurveyVitals.

Share This Article: Share on FacebookTweet about this on TwitterShare on LinkedInEmail this to someone

April 11th, 2017 Categories: featured, Patient Experience, Product Features

Tags:

Recent Posts

CMS Releases 2019 MIPS Proposed Rule Changes
August 27, 2018

Are you participating in MIPS? If so, you should know that there are going to be some changes to the program in 2019. CMS has been collecting stakeholder feedback about MIPS over the past couple years, which they’ve used to continue to develop the program. While MIPS will look very familiar next year, there are […]

approved hcahps vendor
SurveyVitals Awarded CMS Approval to Administer HCAHPS
June 7, 2018

BOISE, ID (Press Release) – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare Services (CMS) to administer the HCAHPS survey. The company becomes one of only 28 certified vendors in the nation. “This approval is significant in that it allows us […]

MOCA 2.0 anesthesia
Working MOCA 2.0? SurveyVitals Can Help
June 1, 2018

The redesigned MOCA 2.0 (Maintenance of Certification in Anesthesiology) allows anesthesia diplomates to complete a variety of new activities to meet the Part 4 Quality Improvement requirement. Diplomates are required to earn a minimum of 50 points during their ten-year MOCA 2.0 cycle by choosing and completing quality improvement activities most relevant to their practice. […]

New research finds unverified patient reviews an unreliable guide
April 6, 2018

Unverified online patient reviews do not always correlate with actual patient experience, according to a new study published by the Mayo Clinic. Can you trust what people say about doctors online? That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014. […]