New Feature! Keyword Reporting for Patient Comments
Introducing Quantitative Data for Your Patient Comments
Take a high-level view of what patients are saying about you with the new Semantic Keywords BETA module, now available on your SurveyVitals dashboard. This new reporting functionality represents qualitative survey comments quantitatively, giving you the ability to track trends and see which positive and negative keywords patients most frequently associate with your organization.
How does it work?Based on a peer-reviewed study, emotional keywords found in your survey comments, words like “happy” and “sad,” have been assigned a value between -100 and 100. In the Semantic Keyword module, you will find two gauges representing your percentile ranking against your peers (showing the percentage of those peers that score below you) and the mean score of your emotional comments from -100 to 100 (Negative to Positive). You will also find your percentile ranking over time and a list of the top 5, most-used positive and negative emotional keywords. These metrics can be viewed for 30, 60 and 90 day periods.
Schedule a demo to learn more today.
Questions? Message us using the blue chat icon below to speak to a member of your support team or to get more information about SurveyVitals.
Kyra Maples April 11th, 2017 Categories: featured, Patient Experience, Product Features
Tags: New FeatureRecent Posts
SurveyVitals Awarded CMS Approval to Administer HCAHPS
June 7, 2018
BOISE, ID (Press Release) – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare Services (CMS) to administer the HCAHPS survey. The company becomes one of only 28 certified vendors in the nation. “This approval is significant in that it allows us […]
Working MOCA 2.0? SurveyVitals Can Help
June 1, 2018
The redesigned MOCA 2.0 (Maintenance of Certification in Anesthesiology) allows anesthesia diplomates to complete a variety of new activities to meet the Part 4 Quality Improvement requirement. Diplomates are required to earn a minimum of 50 points during their ten-year MOCA 2.0 cycle by choosing and completing quality improvement activities most relevant to their practice. […]
New research finds unverified patient reviews an unreliable guide
April 6, 2018
Unverified online patient reviews do not always correlate with actual patient experience, according to a new study published by the Mayo Clinic. Can you trust what people say about doctors online? That’s the question that researchers from the Mayo Clinic set out to answer when they started collecting data from online patient reviews in 2014. […]
New Data Submission Interface for Quality Payment Program
January 3, 2018
On January 2, the Centers for Medicare and Medicaid (CMS) launched a new data submission system for groups and clinicians participating in the Quality Payment Program. Here are some key points: Clinicians now submit all their 2017 performance data in the same place. Previously, under the various CMS legacy programs, clinicians had to use multiple […]