BOISE, ID (Press Release) – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare Services (CMS) to administer the HCAHPS survey. The company becomes one of only 28 certified vendors in the nation.
“This approval is significant in that it allows us to provide a truly end-to-end patient experience solution for our hospital clients,” said Bob Vosburgh, CEO of SurveyVitals. “With our current digital infrastructure, HCAHPS was really the only missing piece.”
Hospitals are required to administer the HCAHPS survey as a part of the federal Value Based Purchasing program, which is a determinant of Medicare reimbursement. CMS also assigns hospitals a public star rating using HCAHPS survey results as a part of its consumer-facing initiative, Hospital Compare.
“Hospitals relying on traditional paper survey models alone continue to find that it’s simply too expensive and not yielding enough meaningful data to drive their quality improvement programs,” continued Vosburgh. “Our streamlined solution offers these groups significant savings without sacrificing quality or reporting features.”
By pairing HCAHPS with SurveyVitals’ pre-existing digital offerings, hospitals have the ability to meet all of their patient experience needs with a single vendor. The SurveyVitals full hospital solution includes:
In addition to HCAHPS, SurveyVitals is certified to administer the Merit-Based Incentive Payment System CAHPS (CAHPS for MIPS) , Accountable Care Organization CAHPS (ACO CAHPS), Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS), Hospice CAHPS, Home-Health CAHPS (HHCAHPS), In-Center Hemodialysis CAHPS (ICH CAHPS), and Patient-Centered Medical Home CAHPS (CAHPS PCMH).
CAHPS is a program and registered trademark of the U.S. Agency for Healthcare Research and Quality.
SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 85 specialties.
Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here or call us at 972-442-1484.
The patient experience is improving because of your dedication. Here are some remarkable metrics you were a part of in 2018. Over 2 million surveys were completed last year, providing feedback on more than 31 million questions and bringing in over 2 million comments. Patient comments were overwhelmingly positive–there were 57 positive words for every […]
2018 was an outstanding year for SurveyVitals and our clients. We launched a new and improved portal, released additional product features, and brought in over 2 million surveys! As we head into 2019, we’re looking at revamping some existing features and adding new resources that will help our clients get the most out of the […]
October 21-27 is National Healthcare Quality Week. This week is dedicated by the National Association for Healthcare Quality to celebrating the contributions professionals have made to improve healthcare quality. At SurveyVitals, we understand the value of improving patient safety and outcomes, performance and process improvement, and utilizing data analysis to drive improvement. In fact, these […]
Are you participating in MIPS? If so, you should know that there are going to be some changes to the program in 2019. CMS has been collecting stakeholder feedback about MIPS over the past couple years, which they’ve used to continue to develop the program. While MIPS will look very familiar next year, there are […]