approved hcahps vendor

SurveyVitals Awarded CMS Approval to Administer HCAHPS

BOISE, ID (Press Release) – SurveyVitals, Inc., a healthcare analytics company specializing in digital patient experience surveys, announced their approval by the Centers for Medicaid and Medicare Services (CMS) to administer the HCAHPS survey. The company becomes one of only 28 certified vendors in the nation.

“This approval is significant in that it allows us to provide a truly end-to-end patient experience solution for our hospital clients,” said Bob Vosburgh, CEO of SurveyVitals. “With our current digital infrastructure, HCAHPS was really the only missing piece.”

Hospitals are required to administer the HCAHPS survey as a part of the federal Value Based Purchasing program, which is a determinant of Medicare reimbursement. CMS also assigns hospitals a public star rating using HCAHPS survey results as a part of its consumer-facing initiative, Hospital Compare.

“Hospitals relying on traditional paper survey models alone continue to find that it’s simply too expensive and not yielding enough meaningful data to drive their quality improvement programs,” continued Vosburgh. “Our streamlined solution offers these groups significant savings without sacrificing quality or reporting features.”

By pairing HCAHPS with SurveyVitals’ pre-existing digital offerings, hospitals have the ability to meet all of their patient experience needs with a single vendor. The SurveyVitals full hospital solution includes:

  • Seamless, automated data transfer
  • Patient survey administration, including both HCAHPS and digital experience surveys to the entire patient population
  • Real-time, online reporting portal for administrator and provider users
  • Actionable, provider-specific experience data for providers such as hospitalists, anesthesiologists, emergency room physicians, as well as nursing staff
  • Automated alert system and provider improvement resources
  • Reputation management tools to drive SEO and potential patients to medical facilities

In addition to HCAHPS, SurveyVitals is certified to administer the Merit-Based Incentive Payment System CAHPS (CAHPS for MIPS) , Accountable Care Organization CAHPS (ACO CAHPS), Outpatient and Ambulatory Surgery CAHPS (OAS CAHPS), Hospice CAHPS, Home-Health CAHPS (HHCAHPS), In-Center Hemodialysis CAHPS (ICH CAHPS), and Patient-Centered Medical Home CAHPS (CAHPS PCMH).

CAHPS is a program and registered trademark of the U.S. Agency for Healthcare Research and Quality.

About SurveyVitals

SurveyVitals inspires positive change in healthcare by providing real-time, actionable patient feedback to providers and organizations through innovative technology. With intuitive, in-depth reporting via online client portals, SurveyVitals provides the tools needed to succeed in today’s rapidly changing healthcare landscape. The solution supports more than 16,000 providers operating across 85 specialties.


Interested in learning more about SurveyVitals? Request more information or schedule a free, no-obligation demo here or call us at 972-442-1484.

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June 7th, 2018 Categories: featured

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