Best Practice – Assess Provider Engagement with Login Count

Best Practice Provider Engagement

Login Count

SurveyVitals® strives to offer a solution that helps providers and practices deliver exceptional patient care. An important step towards improvement is active engagement with the SurveyVitals system. But how do you know if your providers and divisions are engaged with the SurveyVitals patient feedback tool?

Engagement statistics can be found on the dashboard. Within the Provider Stats module, the Login Count quickly shows the number of times the provider has logged in over the past 30, 60, or 90 days. Sort from most to least engaged by clicking on the heading, and spot providers with No Login. Check out this post to learn why it’s so important for every provider to have a login for their portal.

Engagement Email

Engagement statistics are also delivered quarterly via email. Every 90 days, you’ll receive summary engagement data for your providers and divisions to keep you in the loop.

We suggest that providers log into their online portal at least once per week to check their percentile ranking, alerts, and trend lines. And now you have a quick way to assess the engagement level of the providers at your practice.

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October 7th, 2015 Categories: featured, Patient Experience, Product Features

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New! “View Dashboard As”

New View Dashboard As Feature

View Dashboard As

Something new recently appeared in the upper right-hand corner of your dashboard! Located under the blue navigation bar, you’ll now see the View Dashboard As button. Clicking it will bring you to a pop-up modal that asks you to select which type of dashboard you’d like to view. You may choose to view the dashboard of one of your divisions or providers.

Dashboard_Dropdown

View Dashboard As allows you to see the dashboard results exactly as your divisions and providers see them. Each of you can be logged into your individual portals, and you’ll both be able to view their dashboard analytics. This is a great way to review results, analyze trends, and brainstorm improvement opportunities while reviewing the same data.

As always, encourage your providers to log in to their SurveyVitals® portal on a weekly basis. (Check out this post to learn why it’s so important for every provider to have access to their personalized portal.)

If your providers don’t yet have a portal login, it’s time to set them up! Simply go to your dashboard and click on Admin in the upper right corner. Scroll down and click on Provider Details, click on the plus sign next to the provider’s name, and complete the User Details section. You can always click on the blue question mark button in the lower right corner if you need assistance.

Setting up portal logins for your provider doesn’t take long, and the feedback they get helps them, your practice, and your patients.

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October 7th, 2015 Categories: featured, Patient Experience, Product Features

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New! Provider Stats Module on Dashboard

Located just under the Alerts pie chart on the dashboard, the new and improved Provider Stats module boasts some cool new functionality. All of your enrolled providers are listed here by name and can be viewed and sorted across three different timeframes (30, 60, and 90 days).

ProviderStats

Next to each provider name is their Statistical Confidence. Once a provider hits 80% statistical confidence, it’s likely that the answers they’ve received are an accurate depiction of their patients’ experience of care. Statistical confidence is based on the number of patients who have been surveyed, the number of responses received, and a confidence interval.

Next comes the National Composite % Rank, which does just that—ranks your organization, division, or providers in order of their Composite score against all others (organizations, divisions, or providers) in the national baseline.

The Login Count column shows the number of times a provider has logged in over a selected time period (30, 60, or 90 days). The trendline shows a provider’s login engagement by week. Hover over the line to see the login count during each weekly period.

All columns in this module can be sorted. Simply click on the table headings of Name, Statistical Confidence, National Composite % Rank, or Login Count to place your providers in that order.

If you need more information while viewing the data in this module, just click on the ? in the upper right-hand corner for help.

Encourage your providers to login to their SurveyVitals portal. Contact us if you’d like to set them up with login information.

Would you like to suggest a feature to improve the APSQ? Tell us what you’d like to see in your quality solution.

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July 13th, 2015 Categories: featured, Patient Experience, Product Features

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All new ranking system & reporting enhancements

Many of you provided feedback during the recent SurveyVitals Innovation and Reinvention retreat, and we’ve just launched the first enhancement based on your comments. We’ve redesigned the dashboard to:

  • Concisely reflect your percentile ranking gauges
    • Rank against organizations and peers across the country
  • Narrow the scope of the gauges to provide a 30-day look back
    • Quickly identify improvement opportunities
  • Provide a one-year composite percentile ranking chart with month-by-month data points
    • Easily recognize trends across your organization, divisions and practitioners

These enhancements provide practitioner-specific perspective and a comprehensive view of your benchmarked performance over time.

New percentile rankings gauges

Composite Percentile Rank

Percentile gauges now show your individual performance versus your respective peers over the past 30 days. Benchmark calculations are no longer based upon an aggregated group of practitioners where physicians and nurse anesthetists are combined—a change specifically requested during the retreat.

New composite percentile for the past year

Percentile Ranking

This is the first step we’re taking to improve and simplify your reports. Stay tuned for more exciting improvements from the SurveyVitals team in the near future.  Log in and have a look!

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September 22nd, 2014 Categories: featured, Patient Experience, Product Features

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