SurveyVitals’ digital patient experience surveys help you gain a deeper understanding of your performance with immediate patient feedback. Did you know our solution includes many more surveys at no additional cost to help drive improvement from every angle of your practice?
Our Point of Care tool allows you to address patient concerns on the spot before the leave your facility. The survey is sent to patients on their own devices while they’re still onsite, giving you the opportunity to resolve concerns in real-time.
The GSOS survey is sent to surgical patients post-visit to collect feedback about the recovery experience. GSOS works in sync with the Perioperative Surgical Home (PSH) model and ERAS guidelines to identify gaps in care and spot opportunities to improve outcomes.Emergency Medicine Outcomes Survey (EMOS)
The EMOS survey is sent to patients following an Emergency Department visit. It collects patient feedback related to understanding the recovery plan and accessibility to follow-up care.
As a part of our 360° solution, we offer a variety of internal and stakeholder surveys to help you better understand the perceptions of employees, peers, surgeons, physicians, and third party groups who work with your organization.Employee Satisfaction
The Employee Satisfaction survey collects feedback to help increase teamwork, reduce turnover, and keep your teams motivated. The survey assesses individual employee perceptions about the organization, professional interactions, performance, job duties, and more.Peer-to-Peer
The Peer-to-Peer survey aims to increase accountability and awareness of workplace conflict. Employees rate their peers in a number of areas including attitude, communication, competency, responsibility, teamwork, and timeliness.Physician Satisfaction
Intended to prevent physician burnout, the Physician Satisfaction survey gathers insights from physicians about their quality of life in the workplace. Drive positive change with candid feedback from your physicians in a number of areas.Referring Physician
Maximize your referral opportunities with the Referring Physician survey. Receive feedback from referring physicians on reports, recommendations, and interpretations they receive.Anesthesiologist Surgeon Satisfaction
The Anesthesiologist Surgeon Satisfaction Questionnaire gathers important input from surgeons who work alongside anesthesia providers. This survey gives anesthesia providers valuable insights to strengthen relationships and increase safety and efficiency.Third Party Group Evaluation
Enhance your third party relationships with feedback from your hospital and facility partners about your care, safety, responsiveness, clinical competency, cost efficiency, support, and more.
SurveyVitals is certified by CMS to administer nine different CAHPS surveys. The transition to value-based care has made CAHPS surveys mandatory for many facilities. The CAHPS surveys we offer are:
Note: There may be an additional cost to administer CAHPS surveys.
Have questions about the SurveyVitals solution or any of the surveys we offer? Reach out to us today at firstname.lastname@example.org or contact us using the blue chat icon below.anesthesia, Improvement, outpatient, patient experience, Patient feedback, Patient Satisfaction, Physician Satisfaction, point of care, Surveys
Today, there’s a bigger emphasis on the patient experience than ever–and for good reason. Here are five reasons you should want to achieve higher patient experience scores.1. A better patient experience often leads to better outcomes
Numerous studies have shown a correlation between positive patient experience and better health outcomes. The patient experience is measured by factors that reflect trust and understanding between patient and provider, such as communication, confidence, and sensitivity. More satisfied patients tend to comply with treatment and follow recommendations better than dissatisfied patients do (1, 2), leading to better outcomes and continuity of care.2. Happier patients make for happier providers
Physician burnout affects almost half of U.S. physicians. Research shows physicians with more satisfied patients tend to be happier and experience less burnout. These providers are more likely to form a human connection to their patients, which contributes to the patient experience but also gives them a better sense of well-being and fulfillment.3. Higher patient experience scores mean lower malpractice risk
A JAMA study found that physicians who score in the bottom one-third on patient satisfaction surveys have malpractice lawsuit rates 110% higher than physicians with top patient satisfaction ratings. Many of the concerns that lead to malpractice suits can be alleviated by understanding your patients’ perceptions of care and working to improve your scores in the most critical areas. Service recovery tools like ‘Contact Me’ also allow for timely follow up to mitigate any potential issues before they arise.4. Patient experience is directly related to financial success
There are two ways in which patient experience impacts your organization’s financial success.
First, there is a direct link between higher patient experience scores and a healthcare organization’s bottom line. U.S. hospitals with top patient satisfaction scores are reported to have net margins 50 percent higher than those with average to poor scores.
Second, patient experience can affect federal reimbursement. From CAHPS surveys to MIPS measures, the patient experience is a determining factor in federal incentives and penalties. Did you know SurveyVitals can administer nine CAHPS surveys and help you meet certain MIPS measures?5. A better patient experience gives you a competitive advantage
Eighty-eight percent of patients look online before choosing a physician. To attract new patients, it’s important to showcase your quality of care. One way to do this is by sharing your patient experience scores.
SurveyVitals makes it easy to share your scores in a variety of ways; to learn more, see this blog post.
Additionally, patient experience data can be used as an effective tool by physician services groups and organizations seeking contracts with hospital partners and other facilities.
Are you ready to start improving your patient experience scores? Talk to us today using the blue chat icon below!patient experience, Patient Satisfaction, Physician Satisfaction
Dr. Tomaino of Tomaino Orthopaedic Care has had a tremendous response rate with his surveys. In fact, he has been in the 99% confidence range for 2 consecutive quarters! We asked him for a few best practices that others can use to improve their response rates and patient satisfaction: Dr. Tomaino told us a top priority for them is to “ask every patient to complete the surveys before they leave.” although this could be considered standard practice it really takes effort executing on a daily basis, Dr. Tomaino went on to say “It keeps us vigilant knowing that we are asking for an anonymous review.”
Communication is essential for success, especially in terms of scheduling. Dr. Tomaino told us “As a solo practitioner, I have the ability to keep wait times to 2 weeks or less. If there is an urgent matter, my staff asks me. If schedulers are not charged with communication with the doctor, there may be a real disconnect.”
Here’s an excerpt.
“Survey Vitals offers easy to administer patient surveys, with low bias and immediate reporting, and great data for continuous improvement and increased patient, employee, and physician satisfaction…” Dr. TomainoPatient feedback, Physician Satisfaction
At SurveyVitals, we hope you view your dedicated client account manager and the online solution as an extension of your business. This is why we are continually striving to keep you and your team apprised of performance while you are on the go. The new Trend Report sends a high-level overview of your survey scores […]
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The Centers for Medicare and Medicaid Services (CMS) has released the Quality Payment Program (QPP) final rule for the 2021 performance year. Due to the challenges clinicians are facing during the COVID-19 public health emergency, CMS avoided major changes to the program in order to minimize the burden. Here are the key changes to the […]
The SurveyVitals solution is continuously evolving to fit our users’ unique needs–healthcare organizations of all sizes and specialties. Improvements and new developments to the online reporting patient experience platform come as a result of direct input and asks from clients. Our newly released telehealth survey solution makes it easy for practices providing both in-person visits […]