Together with our clients, we reached 10 million surveys in the SurveyVitals comparative benchmark. Thank you for helping us achieve this incredible milestone!
With over 16,000 clinicians across 85 specialties utilizing SurveyVitals at over 3,500 locations, we are excited to watch this benchmark continue to grow. Your partnership and each interaction with your patients strengthens the solution and continues to fuel our mission to improve care and the experiences of patients across the country every day.
Ten million surveys comes on the heels of several new feature releases in 2019. Check them out here:Report Builder
Upgrades to our custom reporting tool increased its speed and ability to analyze higher volumes of data, and introduced more comparison options, diverse filtering, and deeper comment analysis.Sentiment Analysis
Using a machine learning algorithm, the new sentiment analysis feature measures the overall tone of text comments to help identify the most positive and negative feedback. The addition of sentiment analysis made it easier and faster for users to gain deeper insights from hundreds and even thousands of comments.Improvement Center
We launched the Improvement Center in our client portal to aid providers in targeting improvement in the areas where it is needed most. The Improvement Center houses over 120 short videos and articles organized by question group.Provider Performance by Location
Enhancements to the Location & Provider Details tool optimized how organization and division-level users capture provider performance. The Provider Scorecard breaks down each provider’s performance across multiple locations, making comparison of individual performance at one location versus another fast and easy.
We look forward to continuing to enhance and grow our solution as we work toward the next 10 million surveys!Improvement, patient experience, Patient feedback, Patient Satisfaction, Portal, reporting, Surveys
Have you set up a challenge yet? Using Challenge Mode, you can create a competition between your providers to encourage improvement. Once the competition is live, you can monitor the results in real-time from your dashboard.
During Challenge Mode setup, choose questions or question areas you want to focus on. At the end of the challenge, the clinician with the highest scores in these categories is deemed the winner.
Note that you must be an administrative user with ‘Organization’ permissions to launch a challenge. From the ‘Challenge’ tab in your portal, you can view current challenges, leaderboards, and historical data.
Challenges can create a bit of friendly competition among clinicians. Target questions or question areas where you would like to see improvement in patient experience scores. This can be a fun way to start some friendly competition and encourage provider engagement. Offer prizes or other incentives to encourage providers to achieve the highest possible scores.
Ready to get started? Here’s how to set up a challenge:
Navigate to the Challenge page within your portal.
On the Challenge page, click “+Create” and follow the prompts as they appear in the pop-up menu.
Participants will receive an email notifying them of the challenge. Once enough surveys have been collected, results will automatically update in the leaderboard. Clinicians can check the rankings from their portal login.
For more information about Challenge Mode, check out the resources in the Help section, or contact your dedicated support team members.challenge, Improvement, patient experience, Portal
SurveyVitals has enhanced the Location & Provider Details reporting feature to optimize how organization and division-level users capture provider performance.
Location & Provider Details allows organization and division-level users to quickly filter, sort, and rank division and provider performance for the whole organization. This time-saving tool eliminates the work of running custom reports and organizing data.
Based on client feedback, the Location & Provider Details data models have been updated to provide a more granular look at your organization’s data and individual provider performance across locations.
Organization-level users will continue to see all providers and their performance across all divisions where they practice. Division-level users will now see only the providers and their performance data for that particular division. At this level of granularity, the data becomes more pertinent by giving division leaders and clinicians a better sense of how providers interact with patients in different locations and settings.
Location codes and provider NPIs have also been added to the Location & Provider Details data. This information may be useful to match up providers and locations appropriately when downloading raw data.
You can compare a provider’s individual performance across locations by viewing the new provider scorecard. Simply click the name of any provider in the report results to view this data.
The scorecard allows you to see how a provider is performing at one location versus another or overall. For example, the scorecard below shows the provider performing in the 100th percentile for some question groups at certain locations, but in the 1st and 3rd percentile for the same question groups at different locations.
Organization, National, and Specialty benchmarks have been added to provide ease of use for users who want to see a breakdown of their provider or location performance and compare it to the national average and specialty benchmarks. These benchmarks can be added to division-level data as well as the provider scorecards.
Want to know more about Location & Provider Details? Contact our support team today or reach out to us. You can also always drop us a message using the blue chat icon below.benchmarks, Improvement, New Functionality, patient experience, Patient Satisfaction, Portal, reporting
With SurveyVitals’ comprehensive solution, you have access to all of our features without any extra cost. It’s likely you’re using our robust reporting tools, but are you taking full advantage of everything your solution has to offer? Here are five SurveyVitals features you should consider incorporating into your improvement strategy today.
Sentiment analysis was rolled out with SurveyVitals’ recent Report Builder upgrade. Using natural language processing (NLP) and a machine-learning algorithm, sentiment analysis helps you gain a better understanding of your patient comments by providing tonal and sentiment insights.
Text comments can be sorted by sentiment ranking to help you identify the most critical feedback. Sentiment analysis saves you time and drives a higher awareness of your patient experience. See your comment analysis today by using the ‘Report Builder’ in your portal.
You’ve reviewed your data and you know your improvement priorities, but that’s only the first step. Improvement can be overwhelming. Using input from top performers combined with extensive scientific-based research into the patient experience, we created the Improvement Center. Log in to your portal today to access dozens of articles and videos to gain a better understanding of the behaviors that contribute to higher patient satisfaction. Simply click ‘Improvement Center’ in the left navigation of your portal.
Challenge Mode is an excellent way to boost user engagement and drive improvement. Administrators can issue challenges to providers throughout the organization and focus on specific survey questions or question areas. Then watch as participants work to rise to the top of the leaderboard! Scores are tracked throughout the specified challenge timeframe and providers can see how their scores compare to their peers. Start using Challenge Mode today by clicking ‘Challenge’ in the left navigation on your portal.
We know you’re busy, and checking in on the portal can easily get away from you. From instant low-score alerts to bi-weekly kudos emails, our email alerts keep you up to date on your performance. Alerts are designed to provide constant awareness of your strongest areas as well as highlight your improvement opportunities.
Alerts can be enabled by an administrator on the ‘Manage Users’ page.
Did you know you can personalize the survey requests sent to patients for all three modes of contact? Customizing these requests adds a level of familiarity, which may contribute to higher response rates and more accurate feedback.
To customize survey requests, access the options under the ‘Survey Settings’ tab in the left navigation in your portal.Alerts, Improvement, notifications, patient experience, Portal, Surveys, user management
The patient experience is improving because of your dedication. Here are some remarkable metrics you were a part of in 2018.
Over 2 million surveys were completed last year, providing feedback on more than 31 million questions and bringing in over 2 million comments. Patient comments were overwhelmingly positive–there were 57 positive words for every one negative word!
Patients aged 64-75 years old were the best respondents, with the highest response rates for email, SMS, and overall. The most satisfied patients were males 25-34 years old for APSQ, and females 65-74 years old for SPSQ.
Our clients logged in over 124,000 times last year and received 138,000 low score alerts and 18,000 contact requests. This helped drive improvement in every area of care, but the most improved areas were Privacy Respected for APSQ and Communication for SPSQ.
Thank you for working with SurveyVitals to help your patients and your organization. We look forward to helping you continue to meet your patient experience goals in 2019!Improvement, notifications, patient experience, Patient feedback, Portal, Response Rates, Surveys
SurveyVitals® strives to offer a solution that helps providers and practices deliver exceptional patient care. An important step towards improvement is active engagement with the SurveyVitals system. But how do you know if your providers and divisions are engaged with the SurveyVitals patient feedback tool?
Engagement statistics can be found on the dashboard. Within the Provider Stats module, the Login Count quickly shows the number of times the provider has logged in over the past 30, 60, or 90 days. Sort from most to least engaged by clicking on the heading, and spot providers with No Login. Check out this post to learn why it’s so important for every provider to have a login for their portal.
Engagement statistics are also delivered quarterly via email. Every 90 days, you’ll receive summary engagement data for your providers and divisions to keep you in the loop.
We suggest that providers log into their online portal at least once per week to check their percentile ranking, alerts, and trend lines. And now you have a quick way to assess the engagement level of the providers at your practice.Best Practice, Dashboard, Engagement, Nov 2015, Oct 2015, Portal
One of the hallmarks of the SurveyVitals® solution is the prompt electronic feedback it provides. Administrators already see this feedback, and it’s crucial that providers receive it too. Feedback drives improvement, helps lower the risk for medical malpractice lawsuits, and improves patients’ perceptions of care in the process.
SurveyVitals provides this important patient feedback via the online portal and through alerts. All providers should have access to their personalized portal where they can view their survey results, percentile ranking, statistical confidence, national composite rank, alerts, and more. This helps them understand how patients rate their care so they can look for improvement opportunities and adjust their approach if needed.
It’s important to turn on alerts for all providers. Alerts are a vital part of the feedback loop and can be used to identify trends in patient perceptions. Low patient scores trigger an alert to the provider and the Administrator. It’s not uncommon for a provider to receive a few low score alerts since patients have their own unique experience with health care. But a string of alerts in the same area could signal an issue that needs to be addressed. We’ve analyzed our data and found that alerts are generated for about 7% of all surveys. Prompt attention to those alerts can help mitigate potential malpractice risks. Alerts also help practitioners modify their practice without the need for extensive one-on-one coaching.
As an Administrator, how do you know if all of your providers have access to their personalized portal? Go to the Provider Stats module of your dashboard and click on the Login Count heading. Look for providers that have No Login instead of a chart.
To set up a provider’s login, go to your dashboard and click on Admin in the upper right corner. Scroll down and click on Provider Details, click on the plus sign next to the provider’s name, and complete the User Details section. You can always click on the blue question mark button in the lower right corner if you need assistance.
Alerts and portal access give providers the awareness needed to address any potential issues without extensive coaching or administrative involvement. Our analytics show that patients’ perceptions of care improve over time when providers receive alerts and have an opportunity to modify their approach. Let your providers take full advantage of the SurveyVitals solution. Set them up with portal access and turn on their alerts today!FAQ, Portal, provider, user management
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