Public Review Just Got Better! Boost Your Google Business Reviews with this New Feature

Nearly 90 percent of patients look to online reviews when choosing a physician, so increasing a positive presence online is more important than ever.

SurveyVitals’ Public Review feature helped healthcare providers and organizations proactively build their online reputation and improve their search rank in 2019. The feature drives verified patients to leave public reviews about their experiences on a page hosted by SurveyVitals and indexed by Google, allowing prospective patients to find you more easily online.

Since its launch this year, over 200,000 verified patients have posted online ratings using Public Review, and 98% of those reviews scored 4 out of 5 stars or higher. Using our composite scoring algorithm ensures patients’ public star ratings are more reflective of their visit, rather than a single aspect of their experience.

Public Review is an important tool that allows healthcare organizations and providers to build a brand on the web. However, we also want to help get you more positive reviews where they matter the most. Google accounts for 57.5% of all online reviews worldwide, far superseding other online review platforms. If you have only a handful of Google reviews, a one- or two-star rating can drag your overall rating down.

Public Review + Google

We’ve enhanced our Public Review feature to give you a two-pronged approach to building your online reputation. The newest expansion of the tool allows you to better incorporate your Google Business pages into your SEO strategy. Use Public Review to boost your volume of reviews by driving a percentage of your verified patients to your Google Business review pages.

Public Review plus Google

How it works

Setup is quick and easy. Add your Google Business review link to your Public Review settings within your SurveyVitals portal, and specify a percentage of your patients to route directly to this page upon completion of a survey. You can link to the Google Business reviews page for the whole organization or separate pages for each of your practice locations.

That’s it! To schedule a demo or learn more, chat with us using the blue chat icon below.

December 13th, 2019 Categories: featured, Patient Experience, Product Features, Reputation Management

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Looking forward to 2019 with SurveyVitals

Looking forward to 2019 with SurveyVitals

2018 was an outstanding year for SurveyVitals and our clients. We launched a new and improved portal, released additional product features, and brought in over 2 million surveys!

As we head into 2019, we’re looking at revamping some existing features and adding new resources that will help our clients get the most out of the solution and meet their improvement goals. Let’s look at some of the things we have in store for the coming year.

Enhanced Reports

We’ve redesigned our custom reporting tool with improved benchmarks and better usability. More selections, new filters, deeper comment analysis, and better care team representation provide a faster, more intuitive, and more comprehensive look at your performance data.

SurveyVitals Reporting Example

Public Review

In 2018 we introduced the Public Review feature, which drives higher volumes of online reviews from verified patients and helps increase the online presence and reputation of our clients.

In 2019 we will continue to focus on enhancing Public Review to provide optimal benefits to our users and give them the ultimate competitive advantage.

Public Review Example

Learn More

Point of Care

Address patient concerns on the spot with our new Point of Care Tool. Enter minimal patient information into a user-friendly interface and administer a patient survey within seconds. Patients use their own devices and feedback is instant, saving on hardware costs and time.

SurveyVitals Point of Care Tool

Learn More

Improvement Resources

We want to support our clients’ improvement efforts and help them utilize the solution to its fullest potential. From videos to articles to quick tips and best practices, we’ll be creating resources and libraries to help our clients every step of the way.

Improvement Center Example

Patient Reported Outcomes

In 2019, we’re helping you to improve along the whole continuum of care with the Patient Reported Outcomes Survey. This survey, along with the Global Surgical Outcomes Survey, aims to identify gaps in care and reveal opportunities to improve patient outcomes. Email us at support@surveyvitals.com to learn more and get started.

Got Feedback?

Our solution is built on client feedback. What do you hope to see from us in 2019? Email us at support@surveyvitals.com and let us know!

Learn More!

January 8th, 2019 Categories: featured, Outpatient Practice, Patient Experience, Product Features, Reputation Management

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