SurveyVitals Releases National COVID-19 ‘Patient Views’ Report

25% increase in those who self-report to be quarantining due to the virus

BOISE, ID – SurveyVitals, Inc., the nation’s leading digital patient experience survey provider, today released its findings of an ongoing nationwide study about how the novel coronavirus (COVID-19) is impacting Americans’ lives. SurveyVitals collected and analyzed over 16,000 initial responses from patients across 1,800 healthcare practice locations in the U.S. to learn more about trending concerns related to COVID-19.

“We deployed this question set in partnership with our healthcare clients on the front lines to help educate the public about CDC recommendations while also capturing important feedback to make national benchmark data available,” said Blake Vosburgh, President of SurveyVitals. “Understanding public sentiment on COVID-19 is critical to help identify potential gaps in education and inform future outreach as we face this unprecedented global health crisis.”

A six-question addendum set about the coronavirus was provided to patients at the conclusion of a regularly administered SurveyVitals patient experience survey. Patient responses were captured using a three-pronged contact methodology: text message, email and interactive voice response call. Data was processed using SurveyVitals’ proprietary reporting platform with text comments undergoing sentiment and topical analysis.

Key Takeaways from SurveyVitals’ COVID-19 ‘Patient Views’ Report
  • As the number of confirmed cases of COVID-19 in the U.S. rises, the number of people who report quarantining is increasing. Over the course of the study, there has been a 25% increase in the number of people indicating they are quarantining due to the virus.
  • The Silent Generation, those most at risk according to the CDC for severe complications due to COVID-19, report the highest levels of concern (60% strongly agree that the coronavirus is concerning), while Generation Z is seemingly the least concerned (40% strongly agree).
  • In open-text comments about the impact of the coronavirus, 19% of respondents mention or express concern about economic impact, and 12% address the difficulties of social isolation and the effects it could have on mental health.
  • There are noticeable differences between genders in response to the coronavirus. Women are more likely to share their thoughts (6%^), are more concerned about the virus (5%^), perceive a larger impact to their daily lives (2%^), and are quarantining more (13%^) than men.

The full aggregated report can be accessed here, with featured visualizations updating in real-time. SurveyVitals will amend key report findings as additional responses are collected.

About SurveyVitals

For over 15 years, SurveyVitals’ mission has been to partner with healthcare organizations and providers to understand and improve the patient experience using innovative technology. In-depth, intuitive reporting tools provide actionable insights in real-time to support data-driven decision making. SurveyVitals offers comprehensive solutions, including a unique blend of digital patient surveys, CMS-approved CAHPS administration, and online reputation tools to help organizations of all sizes and specialties meet their goals. Join the over 16,000 clinicians who are already experiencing the SurveyVitals difference. To learn more visit www.SurveyVitals.com.

Contact

To learn more about SurveyVitals or request a demo, please click here or contact Devon Smith, Director of Strategic Programs (devon@surveyvitals.com).

For media inquiries, please contact Kyra Maples, Chief Operating Officer. (kyra@surveyvitals.com)

April 8th, 2020 Categories: COVID-19, featured, Press Release

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New Feature: SPSQ Low Score Comment Prompts

Low Score Comment Prompts

Better understand patient concerns with our low-score survey logic, now included on our Standard Patient Satisfaction Questionnaire (SPSQ). When patients select a score of a ‘1’ or ‘2’ on the five-point Likert scale for any standard survey question, they will be prompted to leave a comment describing their experience in that area.

The long-term use of this feature on our Anesthesia Patient Satisfaction Questionnaire (APSQ2) has been effective in helping providers to better understand trends and improvement opportunities in specific areas. These prompts encourage patients to include details about a specific part of their experience, providing deeper insights than often gained with generalized comment prompts at the end of a survey. Please note, there will be no change to the existing SPSQ comment questions with the addition of the low score prompts.

To gain even more insight from your patient feedback, use our sentiment analysis tool to review patient low score comments. This will help you to identify the most critical feedback quickly.

Have questions about this new feature or the SPSQ survey? Chat with us using the blue chat icon below, or reach out to your client account manager. Interested in learning more about SurveyVitals? Request a demo of the solution here.

December 16th, 2019 Categories: featured, Outpatient Practice, Patient Experience, Product Features

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10 Million Surveys!

10 million patient experience surveys completed

Together with our clients, we reached 10 million surveys in the SurveyVitals comparative benchmark. Thank you for helping us achieve this incredible milestone!

SurveyVitals 10 million surveys completed

With over 16,000 clinicians across 85 specialties utilizing SurveyVitals at over 3,500 locations, we are excited to watch this benchmark continue to grow. Your partnership and each interaction with your patients strengthens the solution and continues to fuel our mission to improve care and the experiences of patients across the country every day.

Ten million surveys comes on the heels of several new feature releases in 2019. Check them out here:

Report Builder

Upgrades to our custom reporting tool increased its speed and ability to analyze higher volumes of data, and introduced more comparison options, diverse filtering, and deeper comment analysis.

Sentiment Analysis

Using a machine learning algorithm, the new sentiment analysis feature measures the overall tone of text comments to help identify the most positive and negative feedback. The addition of sentiment analysis made it easier and faster for users to gain deeper insights from hundreds and even thousands of comments.

Improvement Center

We launched the Improvement Center in our client portal to aid providers in targeting improvement in the areas where it is needed most. The Improvement Center houses over 120 short videos and articles organized by question group.

Provider Performance by Location

Enhancements to the Location & Provider Details tool optimized how organization and division-level users capture provider performance. The Provider Scorecard breaks down each provider’s performance across multiple locations, making comparison of individual performance at one location versus another fast and easy.

We look forward to continuing to enhance and grow our solution as we work toward the next 10 million surveys!

November 25th, 2019 Categories: featured, Patient Experience

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Breakout Provider Performance by Location

Provider Scorecard

SurveyVitals has enhanced the Location & Provider Details reporting feature to optimize how organization and division-level users capture provider performance.

Location & Provider Details allows organization and division-level users to quickly filter, sort, and rank division and provider performance for the whole organization. This time-saving tool eliminates the work of running custom reports and organizing data.

LAPD Sample

Based on client feedback, the Location & Provider Details data models have been updated to provide a more granular look at your organization’s data and individual provider performance across locations.

Provider Performance by Division

Organization-level users will continue to see all providers and their performance across all divisions where they practice. Division-level users will now see only the providers and their performance data for that particular division. At this level of granularity, the data becomes more pertinent by giving division leaders and clinicians a better sense of how providers interact with patients in different locations and settings.

Location codes and provider NPIs have also been added to the Location & Provider Details data. This information may be useful to match up providers and locations appropriately when downloading raw data.

Provider Scorecard

You can compare a provider’s individual performance across locations by viewing the new provider scorecard. Simply click the name of any provider in the report results to view this data.

The scorecard allows you to see how a provider is performing at one location versus another or overall. For example, the scorecard below shows the provider performing in the 100th percentile for some question groups at certain locations, but in the 1st and 3rd percentile for the same question groups at different locations.

Provider Scorecard

Benchmarks

Organization, National, and Specialty benchmarks have been added to provide ease of use for users who want to see a breakdown of their provider or location performance and compare it to the national average and specialty benchmarks. These benchmarks can be added to division-level data as well as the provider scorecards.

Questions?

Want to know more about Location & Provider Details? Contact our support team today or reach out to us. You can also always drop us a message using the blue chat icon below.

Schedule a Demo

July 25th, 2019 Categories: featured, Patient Experience, Product Features

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Understand Patient Needs with Sentiment Analysis

Sentiment Analysis

SurveyVitals has long helped our clients gain a better understanding of patient comments with semantic keyword analysis. With the release of our new Report Builder, we’re taking comment analysis to the next level with sentiment reporting.

A recent review of SurveyVitals data showed that 36% of patients leave at least one comment when responding to our digital surveys. In a March 2019 patient experience study conducted by NEJM Catalyst Insights Council, 97% of clinicians agreed that listening to a patient’s voice helps improve care. Patient comments give context to Likert-scale scores, helping to bring the data to life.

Comments are vital to understanding your patients’ needs, but reading through hundreds–or even thousands–of them can be time-consuming. SurveyVitals is excited to introduce our new sentiment analysis tool to help you gain deeper, faster insights.

How does it work?

Our sentiment analysis uses natural language processing (NLP) and machine learning algorithm to provide tonal or sentiment insights for text comments. The sentiment process, provided by Amazon Web Services, measures how positive, neutral, mixed, or negative a full comment is. Unlike semantic keyword analysis, sentiment measures the overall tone of the comment–for example, it looks for negation keywords such as ‘not’ in conjunction with emotional keywords for a better understanding (e.g., ‘The doctor made me not feel so afraid’).

Sentiment Analysis

Identifying the most critical feedback has never been easier. The ability to sort by positive, negative, mixed, and neutral sentiment scores allows for quick identification of the best and worst comments. Sorting by these scores or searching keywords may also be beneficial in reviewing comments for trends and prevailing concerns.

Sentiment analysis saves you time, drives awareness, and helps you to better understand your data and implement change.

Have questions or feedback about sentiment analysis? Reach out via the blue chat icon below or contact a member of your support team today.

Learn More!

June 25th, 2019 Categories: featured, Patient Experience, Product Features

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Looking forward to 2019 with SurveyVitals

Looking forward to 2019 with SurveyVitals

2018 was an outstanding year for SurveyVitals and our clients. We launched a new and improved portal, released additional product features, and brought in over 2 million surveys!

As we head into 2019, we’re looking at revamping some existing features and adding new resources that will help our clients get the most out of the solution and meet their improvement goals. Let’s look at some of the things we have in store for the coming year.

Enhanced Reports

We’ve redesigned our custom reporting tool with improved benchmarks and better usability. More selections, new filters, deeper comment analysis, and better care team representation provide a faster, more intuitive, and more comprehensive look at your performance data.

SurveyVitals Reporting Example

Public Review

In 2018 we introduced the Public Review feature, which drives higher volumes of online reviews from verified patients and helps increase the online presence and reputation of our clients.

In 2019 we will continue to focus on enhancing Public Review to provide optimal benefits to our users and give them the ultimate competitive advantage.

Public Review Example

Learn More

Point of Care

Address patient concerns on the spot with our new Point of Care Tool. Enter minimal patient information into a user-friendly interface and administer a patient survey within seconds. Patients use their own devices and feedback is instant, saving on hardware costs and time.

SurveyVitals Point of Care Tool

Learn More

Improvement Resources

We want to support our clients’ improvement efforts and help them utilize the solution to its fullest potential. From videos to articles to quick tips and best practices, we’ll be creating resources and libraries to help our clients every step of the way.

Improvement Center Example

Patient Reported Outcomes

In 2019, we’re helping you to improve along the whole continuum of care with the Patient Reported Outcomes Survey. This survey, along with the Global Surgical Outcomes Survey, aims to identify gaps in care and reveal opportunities to improve patient outcomes. Email us at support@surveyvitals.com to learn more and get started.

Got Feedback?

Our solution is built on client feedback. What do you hope to see from us in 2019? Email us at support@surveyvitals.com and let us know!

Learn More!

January 8th, 2019 Categories: featured, Outpatient Practice, Patient Experience, Product Features, Reputation Management

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Virtual Groups for MIPS 2018

MIPS Virtual Groups 2018

View up-to-date information on our MIPS resource page here!

An important deadline is approaching for groups and physicians participating in MIPS in 2018. December 31 marks the last day for clinicians to notify CMS that they are electing to participate in a Virtual Group for MIPS 2018.

If you aren’t familiar with Virtual Groups, you aren’t alone. Virtual Groups are a brand new option for MIPS participants in 2018 (Just one of several changes that CMS is implementing – check the details in this blog post). These Virtual Groups allow clinicians from around the country to team up with each other to help satisfy MIPS requirements.

To help groups and clinicians prepare to participate in a Virtual Group in 2018, we have compiled some FAQ about the program from the final rule published by CMS.

What is a Virtual Group?

A Virtual Group is defined as a combination of two or more TINs assigned to one or more solo practitioners or one or more groups consisting of 10 or fewer eligible clinicians that elect to form a virtual group for a performance period for a year. There is currently no limit on the number of TINs that can participate in a virtual group (i.e. one provider might have multiple TINs from multiple practice locations and can form a virtual group as a solo practitioner). Virtual Groups have the flexibility to work with other groups or types of practices from any location. This could open the door for more clinicians to join the program and work with their peers, regardless of their geographical proximity.

What is the deadline to notify CMS about a Virtual Group?

Individual MIPS eligible clinicians or groups electing to be in a Virtual Group must make their election prior to the start of the applicable performance period and cannot change their election during the performance period. The deadline for such an election was recently extended to December 31, 2017.

Can me or my group participate in multiple Virtual Groups?

No. Each eligible clinician or group may only elect to be in one Virtual Group at a time. In the case of a group, the election applies to all MIPS eligible clinicians (NPIs) in the group.

How are Virtual Groups identified for reporting purposes?

Each MIPS eligible clinician who is part of a Virtual Group will be identified by a unique Virtual Group participant identifier. This unique identifier is composed of a combination of the following identifiers: 1) Virtual Group identifier (established by CMS) 2) TIN number and 3) NPI number.

Are there different reporting requirements for Virtual Groups?

Virtual Groups have the same reporting requirements as other MIPS participants. There are still special exceptions for non-patient facing practices, small practices, rural practices, and practices with HSPA status. For the most part, policies that apply to regular group reporting also apply to virtual group reporting.

What are the steps to form a Virtual Group?

1. Determining eligibility – Contact TA representative

2. Executing formal written agreements – TINs comprising a virtual group must establish a written formal agreement between each member of a virtual group prior to election

3. Submitting formal election registration – On behalf of the virtual group, the official designated virtual group representative must submit an election by December 31, 2017. – Such an election will occur via email to the Quality Payment Program Service Center using the following email address: MIPS_VirtualGroups@cms.hhs.gov – Submission must include, at a minimum, information pertaining to each TIN and NPI associated with the virtual group and contact information for the virtual group representative. – Each TIN associated w/the virtual group – Each NPI associated with the virtual group – Name of the virtual group representative – Affiliation of the virtual group representative to the virtual group – Contact information for the virtual group representative – Confirmation through acknowledgement that a formal written agreement has been established between each member of the virtual group (solo practitioner or group) prior to election and each eligible clinician is aware of participating in a MIPS virtual group for an applicable performance period. – Each party must retain a copy of the virtual groups written agreement and is subject to the MIPS data validation and audit process.

4. Allocating resources for virtual group implementation and related activities

If approved to participate in a virtual group, CMS will contact your group representative via email to notify them of their status and issue a virtual group identifier for performance.

How to formally elect to participate in a Virtual Group?

CMS released a Virtual Group Toolkit to get started with the election process. It can be downloaded here.

Can SurveyVitals help meet MIPS requirements?

Yes! SurveyVitals is a CMS-certified CAHPS vendor ready to administer CAHPS for MIPS. Additionally, SurveyVitals can help organizations meet 7 different Improvement Activities to satisfy MIPS requirements. And if you are an anesthesiologist, we can also help you meet a measure in the Quality Category via QCDR reporting.

Where to start?

Schedule a demo today to learn more about how SurveyVitals can help with MIPS in 2018.

Schedule a Demo

November 27th, 2017 Categories: featured, MIPS Information

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All new ranking system & reporting enhancements

Many of you provided feedback during the recent SurveyVitals Innovation and Reinvention retreat, and we’ve just launched the first enhancement based on your comments. We’ve redesigned the dashboard to:

  • Concisely reflect your percentile ranking gauges
    • Rank against organizations and peers across the country
  • Narrow the scope of the gauges to provide a 30-day look back
    • Quickly identify improvement opportunities
  • Provide a one-year composite percentile ranking chart with month-by-month data points
    • Easily recognize trends across your organization, divisions and practitioners

These enhancements provide practitioner-specific perspective and a comprehensive view of your benchmarked performance over time.

New percentile rankings gauges

Composite Percentile Rank

Percentile gauges now show your individual performance versus your respective peers over the past 30 days. Benchmark calculations are no longer based upon an aggregated group of practitioners where physicians and nurse anesthetists are combined—a change specifically requested during the retreat.

New composite percentile for the past year

Percentile Ranking

This is the first step we’re taking to improve and simplify your reports. Stay tuned for more exciting improvements from the SurveyVitals team in the near future.  Log in and have a look!

Schedule a Demo

September 22nd, 2014 Categories: featured, Patient Experience, Product Features

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Your Most Valuable Feedback Combined

Improvement is a top priority and the SurveyVitals Dashboard brings it all together.

Remarkably easy to use, your personalized dashboard report highlights feedback for a selection of surveys. Collectively, these surveys allow for a view of patient and peer perspectives. Directly compare against your peers nationally and organizationally, development areas via gap analysis, trends over time and more. All allowing you to take meaningful action, when opportunities to improve are highlighted, or affirmation of the work you have already done.

How it works

Your customized report highlights improvement areas for patient satisfaction and other surveys. Your two greatest opportunities for improvement are revealed after a gap analysis against the national benchmark. You can then use the Education button for suggestions on how to amplify your score.

The dashboard include the Patient Satisfaction Questionnaire, Peer 2 Peer, and other provider surveys. Talk to your SurveyVitals portal administrator if you would like to run the additional surveys.

Schedule a Demo

April 16th, 2014 Categories: featured, Patient Experience, Product Features

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