Understand Patient Needs with Sentiment Analysis

SurveyVitals has long helped our clients gain a better understanding of patient comments with semantic keyword analysis. With the release of our new Report Builder, we’re taking comment analysis to the next level with sentiment reporting.

A recent review of SurveyVitals data showed that 36% of patients leave at least one comment when responding to our digital surveys. In a March 2019 patient experience study conducted by NEJM Catalyst Insights Council, 97% of clinicians agreed that listening to a patient’s voice helps improve care. Patient comments give context to Likert-scale scores, helping to bring the data to life.

Comments are vital to understanding your patients’ needs, but reading through hundreds–or even thousands–of them can be time-consuming. SurveyVitals is excited to introduce our new sentiment analysis tool to help you gain deeper, faster insights.

How does it work?

Our sentiment analysis uses natural language processing (NLP) and machine learning algorithm to provide tonal or sentiment insights for text comments. The sentiment process, provided by Amazon Web Services, measures how positive, neutral, mixed, or negative a full comment is. Unlike semantic keyword analysis, sentiment measures the overall tone of the comment–for example, it looks for negation keywords such as ‘not’ in conjunction with emotional keywords for a better understanding (e.g., ‘The doctor made me not feel so afraid’).

Sentiment Analysis

Identifying the most critical feedback has never been easier. The ability to sort by positive, negative, mixed, and neutral sentiment scores allows for quick identification of the best and worst comments. Sorting by these scores or searching keywords may also be beneficial in reviewing comments for trends and prevailing concerns.

Sentiment analysis saves you time, drives awareness, and helps you to better understand your data and implement change.

Have questions or feedback about sentiment analysis? Reach out via the blue chat icon below or contact a member of your support team today.

Learn More!

Share This Article: Share on FacebookTweet about this on TwitterShare on LinkedInEmail this to someone

June 25th, 2019 Categories: featured, Patient Experience, Product Features

Tags: , , , , , , ,

Recent Posts

patient experience benefits
5 Benefits of Higher Patient Experience Scores
August 20, 2019

Today, there’s a bigger emphasis on the patient experience than ever–and for good reason. Here are five reasons you should want to achieve higher patient experience scores. 1. A better patient experience often leads to better outcomes Numerous studies have shown a correlation between positive patient experience and better health outcomes. The patient experience is […]

Provider Spotlight: Clint Allred, CRNA, Anesthesia Associates of Boise
August 6, 2019

Clint Allred, a full-time CRNA for Anesthesia Associates of Boise, was the grand prize winner of our recent Patient Experience Week giveaway. He is performing in the top 25% of anesthesia providers nationally. We asked Clint about his best practices for providing exceptional patient care, and we’re excited to share his responses. Clint completed his […]

CMS Proposes New Measure Specialty Sets, MIPS Value Pathways
August 1, 2019

This week, CMS released the proposed rule for Year 4 of the Quality Payment Program (QPP). Many of the Year 3 requirements will be maintained going into the 2020 performance year; we highlighted the proposed changes in our blog post here. However, there are bigger proposed changes in store for Year 5 of the QPP […]

CMS Releases 2020 MIPS Proposed Rule
July 30, 2019

If you’re participating in MIPS, you’ll need to know about the changes to the program in 2020. This week, CMS released the Quality Payment Program proposed rule for the next performance year. While their goal is to maintain many of the requirements from the 2019 performance year, there are some updates to the MIPS track. […]