Recent Posts
Provider Spotlight: Tina Eide, MD, Matrix Anesthesia
September 16, 2019
Tina Eide, a board certified anesthesiologist from Matrix Anesthesia, was one of the winners of our recent Patient Experience Week giveaway. We asked Tina about the best practices she follows to provide exceptional patient care, and we’re excited to share her responses. Tina studied medicine at the University of Washington and trained at Virginia Mason […]
Feature Highlight: Challenge Mode
September 9, 2019
Have you set up a challenge yet? Using Challenge Mode, you can create a competition between your providers to encourage improvement. Once the competition is live, you can monitor the results in real-time from your dashboard. During Challenge Mode setup, choose questions or question areas you want to focus on. At the end of the […]
Surveys You Might Not Know SurveyVitals Offers
August 28, 2019
SurveyVitals’ digital patient experience surveys help you gain a deeper understanding of your performance with immediate patient feedback. Did you know our solution includes many more surveys at no additional cost to help drive improvement from every angle of your practice? 1. Point of Care Our Point of Care tool allows you to address patient […]
5 Benefits of Higher Patient Experience Scores
August 20, 2019
Today, there’s a bigger emphasis on the patient experience than ever–and for good reason. Here are five reasons you should want to achieve higher patient experience scores. 1. A better patient experience often leads to better outcomes Numerous studies have shown a correlation between positive patient experience and better health outcomes. The patient experience is […]
Understand Patient Needs with Sentiment Analysis
SurveyVitals has long helped our clients gain a better understanding of patient comments with semantic keyword analysis. With the release of our new Report Builder, we’re taking comment analysis to the next level with sentiment reporting.
A recent review of SurveyVitals data showed that 36% of patients leave at least one comment when responding to our digital surveys. In a March 2019 patient experience study conducted by NEJM Catalyst Insights Council, 97% of clinicians agreed that listening to a patient’s voice helps improve care. Patient comments give context to Likert-scale scores, helping to bring the data to life.
Comments are vital to understanding your patients’ needs, but reading through hundreds–or even thousands–of them can be time-consuming. SurveyVitals is excited to introduce our new sentiment analysis tool to help you gain deeper, faster insights.
How does it work?Our sentiment analysis uses natural language processing (NLP) and machine learning algorithm to provide tonal or sentiment insights for text comments. The sentiment process, provided by Amazon Web Services, measures how positive, neutral, mixed, or negative a full comment is. Unlike semantic keyword analysis, sentiment measures the overall tone of the comment–for example, it looks for negation keywords such as ‘not’ in conjunction with emotional keywords for a better understanding (e.g., ‘The doctor made me not feel so afraid’).
Identifying the most critical feedback has never been easier. The ability to sort by positive, negative, mixed, and neutral sentiment scores allows for quick identification of the best and worst comments. Sorting by these scores or searching keywords may also be beneficial in reviewing comments for trends and prevailing concerns.
Sentiment analysis saves you time, drives awareness, and helps you to better understand your data and implement change.
Have questions or feedback about sentiment analysis? Reach out via the blue chat icon below or contact a member of your support team today.
Hope McCain June 25th, 2019 Categories: featured, Patient Experience, Product Features
Tags: comment analysis, comments, keyword, patient experience, Patient feedback, reporting, semantic, sentiment